Setting up and using installer codes to sign in common area phones

An installer code lets an installer sign in a common area phone without needing the personal identification number (PIN) of a common area. This makes it easier to deploy large numbers of physical phones because the installer doesn't need to match each device's media access control (MAC) address to a specific extension before installation. Instead, the installer can take any unassigned phone, connect it to the network, enter a common area extension, and enter the installer code to complete the sign-in.

This feature is especially useful when you're deploying a large number of devices, such as multiple pallets of phones, to common area extensions. Instead of matching MAC addresses to a list of recipients, installers can use a single installer code across every device at the site.

Requirements for setting up and using installer codes for common area sign-in

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges
• The device's MAC address must already be added to the account and show up under Phones & Devices, under the Unassigned tab

How to enable common area installer code

Account owners and admins can generate an installer code at the account or site level. You must manually generate the code; it isn't created automatically.

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone system settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click Zoom Phone.
5. Under Desk Phones and Clients, click the Common area installer code toggle to enable it.
6. If a verification dialog appears, click Enable to verify the change.

How to generate a common area installer code

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone system settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Company Info.
4. Follow one of these options depending on whether you have multiple sites:
   • If you disabled multiple sites, click Account Settings.
   • If you enabled multiple sites, click the applicable site name from the list.
5. Click the Settings tab.
6. Next to Common area installer code, click Generate.
   The installer code will appear on the screen. Share this code with the installer along with the list of common area extensions that need to be set up.
   Note: If the installer code is expired, click Regenerate to generate a new code to continue signing in devices.
7. (Optional) Click Show to view the common area installer code.
8. (Optional) Click Delete to delete the generated common area installer code. If a verification dialog appears, click Delete to proceed.

How to sign in a common area phone with an installer code

Once you have an installer code and a list of common area extensions, you can sign in an unassigned device as follows:

1. Unbox the device and connect it to the network.
   The device automatically applies the appropriate firmware and shows up under Phones & Devices, in the Unassigned tab, in the Zoom web portal.
2. On the device, do one of the following:
   • Press the Sign in button, usually located in the lower-left corner of the screen.
   • Dial *90.
3. Enter the extension number of the common area profile you want to assign to this device, followed by the # key.
4. When prompted for a PIN, enter the installer code followed by the # key.
   The device will authenticate and automatically configure itself with the extension, user template, and settings of the selected common area profile.

Note: Repeat this process for each device at the site. You can use the same installer code across multiple devices until it expires.