Using Workday with ZoomMate and Zoom Virtual Agent

Admins can integrate Workday functionality with ZoomMate to manage job requisitions, candidate information, and employee records directly in Zoom meetings for HR specialists and recruiters, streamlining workflows. Additionally, admins can connect Workday to Zoom Virtual Agent via the Zoom web portal, enabling voice or chat agents to access supported tools, such as retrieving interview feedback, listing interviews, and viewing job postings.

Requirements for using Workday with ZoomMate and Zoom Virtual Agent

ZoomMate requirements

Zoom Virtual Agent requirements

Table of Contents

How to set up Workday authentication

  1. Sign in to your Workday instance.
  2. Search for Register API Client.
  3. Select Register API Client and create a new client.
  4. Configure Redirect url: https://integrations.zoom.us/connectors/oauth/LDZQWAB0TCamQBUwBg_8dQ/authorized
  5. Configure the following OAuth endpoints:

How to connect Workday with ZoomMate

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. In the navigation bar, click the ZoomMate tab .
    Note: If you do not see the ZoomMate tab , click the More tab, then click ZoomMate .
  3. In the chat box, click the add icon  .
  4. Under Connectors, search for or enable Workday.
Web
  1. Sign in to the Zoom web portal.
  2. In the top-right corner, click the Zoom Products icon .
  3. In the Zoom Products menu, click AI Companion.
    AI Companion will open in a new browser tab.
  4. In the chat box, click the add icon  .
  5. Under Connectors, search for or enable Workday.

How to disconnect the Workday app

  1. Sign in to the Zoom App Marketplace as an account admin or owner.
  2. In the top-right corner, click Manage.
  3. In the navigation menu, click Added apps, then Workday.
  4. Click Connections.
  5. Click the ellipsis icon , then Disconnect.

Note: Workday app configuration data is deleted when you uninstall the app from the Zoom App Marketplace.

How to manage employee records

Search for employees

  1. Launch ZoomMate.
  2. In the chat box, enter a search query using either:
  3. View employee details including:
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Search results only include active employees unless specifically configured to show terminated workers.

How to work with job requisitions

View job requisitions

  1. Access the job requisitions section.
  2. Filter requisitions by:

Review candidate information

  1. Select a specific job requisition.
  2. View associated candidates including:

Note: Candidate information is only visible to users with appropriate permissions in Workday.

How to use Workday in ZoomMate agentic workflows

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Authorizing the Workday app allows ZoomMate to access your Workday records for automated creation and management.
  1. Launch ZoomMate.
  2. In the side menu, click Workflows.
  3. Under Workflows, click + Create.
  4. Click the Start with a node button.
  5. Under Apps, click Workday.
  6. When prompted, click  Authenticate to log in to your Workday account.
  7. Select from the available predefined nodes.

Nodes available for Workday in agentic workflows

The following workflow nodes are available when Workday is connected to AI Companion on the web. 

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Authentication is required before using the Workday nodes.
Node nameDescriptionFields that can be managed
Get Interview FeedbackRetrieves feedback entries for a specific interview.
  • Interview ID
  • Results Limit
  • Results Offset

How to enable Zoom Virtual Agent Workday integration

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration.
  4. Click AI Studio, then Integrations.
  5. Under Integrations, search for Workday, then click Connect
  6. A new tab will open to begin the authentication process.
  7. When Workday requests access to your account, click Accept, then Confirm to complete the connection.
  8. Once authentication is successful, the integration will appear on your Integrations page. 
    You will see the Workday application with a Connected status.

How to reconnect the Workday integration

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration.
  4. Click AI Studio, then Integrations.
  5. In the upper right corner, click the four horizontal lines.
  6. In the Status column of the disconnected integration, click Re-connect.
    You will be taken to the page where you can edit the integration details.
  7. (Optional) Edit the integration details.
  8. Click Save.
    A new tab will open to begin the authentication process.
  9. In the navigation menu, click AI Studio then Integrations.
    You will see the application with a Connected status.

How to use Workday integration with ZVA voice or chat agents

  1. In the navigation menu, click AI Studio then Tool Templates.
  2. Click the Marketplace tab.
  3. Expand Workday for Zoom to view the list of supported tools:
  4. Create a voice or chat agent and use the desired Workday tools accordingly.

How your data is used

Zoom's Workday marketplace app allows Zoom Communications Inc. access to your Workday job, people, and job candidate records. To do so, you'll need to share Workday permissions. The permissions you'll share with Zoom Communications Inc. include:

By authorizing this connection, the Workday app maintains ongoing access to your information.