Zoom AI credits are required to access and use certain metered AI-powered capabilities across Zoom products, including ZoomMate and the AI Productivity Suite. Each metered AI capability consumes AI credits based on the action performed, and the amount of AI credits that apply to a particular action will vary. This article helps explain how AI credits work, how they’re allocated, and how you can monitor and manage them as a user or admin.
Different Zoom plans include varying amounts of AI credits, which may be allotted at the individual license/user level. Plans that include a monthly allotment will refresh every month at the subscription anniversary date. To learn more about plans that include AI Credits, please see the Zoom Pricing page or contact your account executive.
Credit expiration behavior
Monthly or annual subscription plans: For monthly credits allotted as a part of a monthly or annual subscription plan, unused credits will expire monthly at the subscription anniversary date and do not rollover.
Credit pack add-on (available online only): For credits purchased via a Credit pack add-on, credits will expire one (1) year from the date of purchase.
Prepaid commitment: For credits purchased as part of a monthly or annual prepaid commitment, credits will expire at the end of the billing cycle.
Purchase additional credits
If your account's credit usage exceeds the amount included with licenses, admins can purchase more credits via Prepaid credit packs or purchase Prepaid credits as part of a monthly commitment. The available purchase methods depend on whether you purchased your plan online or purchased it via a direct sales quote. To purchase or learn more about credit packs, visit the Zoom pricing page.
In addition to purchasing additional credits, accounts can configure and allow overage usage and limits.
Zoom AI features and associated AI Credit costs
Each metered AI feature consumes credits based on the action performed. When the available credits reach zero, users receive an in-product message and may experience limited access to metered AI features.
The actual credit usage of a metered action can vary and will depend on a number of factors, which may include the prompt and requested action, complexity of the action, the artificial intelligence model(s) used, the amount of data processed, and the capability utilized. For example, when making a slide deck, the prompt “Make a 5-slide pitch deck from an outline” may use fewer credits than “Research, then make a 50-slide graphic storyboard based on my docs, meetings”.
Metered actions for AI Credits
The following table provides an example list of Zoom AI features that consume AI credits (metered actions).
Many AI features in Zoom Workplace, such as meeting summaries, note-taking, chat compose, phone summaries, whiteboard content generation, and more, are not currently metered and do not consume credits.
The table below is not exhaustive, and Zoom may add new credit-metered AI-powered capabilities and actions in its discretion.
Search queries, including indexing and third-party repositories
Deep Research
Multi-source synthesis
Research reports
*Note: Workflow runs that utilize the Send email node for Microsoft Outlook and Gmail will not count as a metered action if the workflow does not contain AI nodes, advanced tool nodes, and other third-party nodes.
**Note: When using AI Create or AI Actions directly within the Zoom Canvas product interface, no AI credits are consumed. However, when using the ZoomMate work surface on the web or desktop app to execute tasks that generate or modify Zoom Canvas content, AI credits will be consumed.
Ways to use AI credits efficiently
Below are examples of ways to use credits efficiently and minimize wasted credits:
Be specific in prompts: Clear, well-scoped prompts reduce back-and-forth reasoning and unnecessary tool calls, lowering credit usage.
Use lighter actions when possible: If you only need a quick summary, a simple prompt (lower credit usage) is better than triggering a full Deep Research task (higher credit usage).
Leverage Scheduled Tasks for routine lookups: Scheduled tasks that do simple checks (e.g., "summarize my meetings today") generally use fewer credits.
Avoid unnecessary regeneration: Iterating on the same output (re-generating slides repeatedly) uses credits each time. It is recommended to refine your prompts upfront to optimize a specific task execution.
How to view your credit usage as an individual user
How to manage credits as an admin
Admins can manage AI credits and usage across their organization through the Zoom web portal.
View current plan and credit balance
To view the current plan and credit balance for the account:
In the top-right corner, click your profile picture or initials, then click Admin Center.
In the side menu, click AI credits.
Click the Usage tab.
Under Notifications, next to Credit usage alerts, click Manage. The Manage alerts dialog box will open.
Under the Alerts tab, click the toggle next to the following options to enable or disable them:
No Credits left: Sends an email notification when there are no more credits available to the account.
Overage limit reached: Sends an email notification when credit usage has reached the configured overage limit.
Under the Recipients tab, in the search bar, type the username or user email address.
Click Save.
Manage AI Credits overage limits and behavior
If your account is eligible for a Pay-as-you-go rate, by default, the Set overage limit setting is disabled. This means users on the account will not be blocked from using metered AI features and your account will continue to accrue credit usage based on the Pay-as-you-go rate.
To manage overage limits for account usage of AI Credits:
In the top-right corner, click your profile picture or initials, then click Admin Center.
In the side menu, click AI credits.
Click the Usage tab.
Under Credit usage, click the Set overage limit toggle to enable or disable it.
In the drop-down, select the number of credits for the overage limit.
Click Set.
Once the set credit limit has been met by the account, eligible users will be unable to utilize credits until additional credits have been provisioned/purchased. In addition to the banner, admins who have been configured for overage notifications will also receive an email notifying them that the overage limit has been reached.
Overallocation and underallocation of AI credits
When you set per-user credit limits, the total of all limits can be higher or lower than the account pool. Both states have implications for how your users experience AI features:
Overallocation happens when the sum of per-user limits exceeds the account pool. Users can be blocked even when credits remain within their individual limits because the shared pool runs out.
Underallocation happens when the sum of per-user limits is below the account pool. Credits in the pool may sit unused because no user is permitted to draw from them.
How to generate and view an AI credit usage report
To view the AI credits usage report for metered actions:
In the top-right corner, click your profile picture or initials, then click Admin Center.
In the side menu, click Reports, then click Usage reports.
Click AI Credits. The AI Credits usage report will open. The following information will be available in the report for each action:
Date and time: Date and time of the action.
Name: The name of the user who consumed the credits.
Email: The email address of the user who consumed the credits.
UUID: The unique ID of the user who consumed the credits.
Action: The action performed that consumed the credits (e.g, Create slide deck, Run workflow, etc.)
Amount of Credits used: The amount of credits used for the action.
(Optional) Click Export, to export the report into a CSV file.
Frequently Asked Questions
Do unused monthly credits roll over?
For monthly credits included in a monthly or annual subscription plan, unused credits will expire monthly at the subscription anniversary date and do not rollover.
AI credits included in your monthly or annual Zoom subscription plan are allocated on a monthly basis and do not roll over to subsequent months. Any unused credits will expire at the end of each monthly anniversary of your subscription start date.
Your AI credits reset on the monthly anniversary of your subscription start date. For example: If you purchase your plan on January 5, your credits will expire on the 5th of each month.
On February 5, any unused credits from January will have expired, and you'll receive a fresh allocation of credits for February.
Can I share credits across users?
Credits included in a monthly subscription are allocated to individual licensed users within the account and are not transferable or assignable to other users within the account.
If using Credit Packs or Prepaid commitment, credits will be managed at the account level and will be shared across all users, but can be limited using the setting credit usage limits.
What happens if I disable overage limits?
For eligible accounts using Pay-as-you-go or prepaid commitment, when the credit pool is exhausted, and an overage limit has been disabled, additional credit usage will be billed at the applicable pay-as-you-go rate. If on a monthly plan, this rate will be utilized for the rest of the billing cycle until the next month's credit refresh. If using prepaid credits, the pay-as-you-go rate will be utilized until more credits are purchased.
Can I track how my account is using credits?
Yes. Admins can view usage analytics for users, actions, or departments in the Zoom web portal.
What happens if I run out of credits?
Once you run out of credits, usage will be metered on a pay-as-you-go overage basis, unless the admin sets the overage limit to zero (0). If an overage limit has been configured and the overage limit has been met, you will be unable to use metered AI credit actions until the next refresh. For example, if using Zoom Sheets, Slides, or Paper, once you run out of credits and do not have access to additional credits, you will not be able to use AI Create or Edit actions to generate or analyze content and will only be able to manually create or edit content until the credit refresh or additional credits are purchased.
What order are credits consumed?
When a user runs an AI action, credits are consumed in the following order:
Credits included in the user's license.
Prepaid commit credits or prepaid credit pack credits.
Credits as part of a Pay-as-you-go plan or credits made available via overage.
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