Canceling a Zoom subscription purchased through Google Play

If your Zoom subscription is billed through Google Play, you must cancel it through Google Play. You cannot cancel a Google Play-billed Zoom subscription from your Zoom account or through Zoom Support.

If you purchased your Zoom subscription directly from Zoom instead of Google Play, follow these steps to cancel your subscription through Zoom.

Note: For information about refunds, refer to our Terms of Service.

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How to cancel a Zoom subscription purchased through Google Play

Android

If you purchased your Zoom subscription through Google Play, follow these steps on your Android device to cancel your subscription:

  1. Open the Google Play Store app and ensure you are signed into the Google account you used to purchase your Zoom subscription.
  2. Tap the Account icon in the upper right corner.
  3. Tap Payments and Subscriptions, and then tap Subscriptions.
  4. Find the Zoom subscription.
  5. Tap Cancel subscription and follow the onscreen instructions.
  6. You may be asked to choose a reason for your cancelation. Select from one of the options, tap Continue, and then confirm by tapping Cancel subscription.

Learn more about canceling Google Play subscriptions.

Web

If you purchased your Zoom subscription through Google Play, you can sign in to your Google Play subscription page with the Google account used to purchase your subscription to cancel it. Follow these steps:

  1. Go to the Google Play Store on the web and ensure you are signed into the Google account you used to purchase your Zoom subscription.
  2. In the navigation menu on the left side of the page, click My subscriptions.
  3. Click Manage on the Zoom subscription.
  4. Click Cancel subscription.
  5. You may be asked to choose a reason for your cancellation. Select from one of the options, click Continue, and then confirm by clicking Cancel subscription.

Learn more about canceling Google Play subscriptions.

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