Troubleshooting computer recording issues

After you end a Zoom meeting, your computer-recorded meeting will convert. This article lists common computer recording conversion issues and troubleshooting suggestions.

In addition to the steps below, confirm that you are running the latest version of the Zoom desktop app.

Low disk space
Invalid path
Other common issues
How to troubleshoot a failure to convert a computer recording

Low disk space

You may have low disk space on your computer at that time. [Error Code 614]
Check your disk space and try and free up some space if it is low.

Invalid path

Invalid working path/folder (sometimes, an invalid network connection may appear with this warning too).
Change the recording location in your Zoom client and make sure it is a valid path string/folder.

Other common issues

Abnormal errors such as internal errors (bad data stream), invalid commands, or logic issues.
If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process.
If you change the name of the double_click_to_convert.zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly.

How to troubleshoot a failure to convert a computer recording

Convert using the Zoom desktop app

Sign in to the Zoom desktop app.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the computer recording.
Click Convert.

Confirm a computer recording file/s location

When you computer record a meeting or webinar and that session is ended, Zoom creates a folder on your device based on the location configured in your Zoom desktop app. Follow the instruction to view or change the default file location for computer recordings.

If for some reason, the recording cannot be found on the path listed within the Zoom desktop app, you may confirm the computer recording file location by following these steps:

Sign in to the Zoom web portal.
Click Recordings then Computer Recordings.
You can locate the specific meeting or webinar ID and confirm the exact location of the computer recording files listed under Location.

Convert a computer recording manually

Once you have confirmed the computer recording file location, you should see double_click_to_convert_01.zoom and double_click_to_convert_02.zoom. You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.

If nothing happens or you get a prompt asking you how to open the file, please follow these steps:

Windows

When prompted with How do you want to open this file,

Click More apps.
Click Browse.
Go to Local Disk and follow path C:/Users/(PC username)/AppData/Roaming/Zoom/bin
Click zTscoder.exe and make sure zTscoder.exe is displayed in the How do you want to open this file window.
(Optional) Select the box for Always use this app to open .zoom files.
This will ensure that it will use the same application when manually converting a computer recording again.
Click OK and wait for the computer recording conversion to complete.

macOS

From your desktop, click Go then Applications.
Find zoom.us and right-click on the folder then select Show Content package.
Open Contents then Frameworks
Find Transcode, right-click and copy it
Open the Applications folder in Finder and paste the Transcode app.
Go back to the location of your computer recording file then right-click on double_click_to_convert_01.zoom.
Click Get Info
Set Open with to Transcode
You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.