Reactivating your Zoom account after suspension for non-payment

If your Zoom subscription was suspended or canceled because of non-payment, you must resolve any outstanding invoices before you can restore paid services, reactivate your subscription, or purchase additional licenses. When an account is downgraded for non-payment, a credit may offset part of the amount due. This means you are generally charged only for the period during which you had access to Zoom’s paid services, helping avoid double-billing when you begin a new service period.

Requirements for reactivating or resubscribing to a Zoom plan

To pay outstanding invoices or manage your subscription on Zoom account, you must:

• Be an account owner, admin, or a custom role with billing privileges

How to reactivate a Zoom account that has been suspended or downgraded

To restore paid services, first pay any outstanding invoices on your account.

Option 1: Pay using Express Payment or a one-time payment link

You can pay your Zoom invoice online using the one-time payment link without accessing the Zoom web portal. To make a payment, you’ll need your account number and invoice number. You can find both numbers on your invoice or in the invoice email. If you can’t access the Zoom web portal, check your email for your invoice and payment link.

1. Access the express payment link.
2. Enter your account number and your invoice number.
3. Select I'm not a robot.
4. Click Continue.
5. Follow the prompts to complete your payment.

Option 2: Pay through the Zoom billing portal

You can pay open Zoom invoices directly through the Zoom web portal if you can access your Zoom account and have billing privileges. To make a payment, you must be the account owner, admin, or user with a custom role that includes billing permissions. Depending on your account, you’ll pay invoices from either the Invoice History or Payment History tab.

1. Sign in to the Zoom web portal as an account owner, admin, or user that has a custom role with billing privileges.
2. In the top-right corner, click your profile picture or initials, then click Plans and Billing.
3. Click the Invoice History or Payment History tab.
4. If you have the Invoice History tab, do the following:
   • Select an invoice with an Open status.
   • Click Continue to Pay.
   • Follow the prompts to complete your payment.
     After payment is successfully processed, the invoice status will update to Paid.
5. If you have the Payment History tab, choose one of the following:
   • Pay one invoice: Find an invoice with an Open status and click Pay.
   • Pay multiple invoices: Select the checkbox next to each invoice with an Open status, then click Pay.
   • Pay all open invoices: At the top of Payment History, click Pay Open Invoices.
   • Follow the prompts to complete your payment.
     After payment is successfully processed, the invoice status will update to Collected.

Note: You may need to update the credit card or payment method on file.

Frequently Asked Questions about account suspension due to non-payment

Why was my Zoom account suspended or canceled?

• Your Zoom account may be suspended because an invoice remains unpaid. An account may be suspended when an open invoice is overdue for more than 5 days.
• If you are unsure why your account was suspended or canceled, check your open invoices and review the billing-related emails associated with your account.
• If open invoices remain unpaid, your account may eventually be canceled in accordance with Zoom’s Terms of Service.

How do I reactivate my account or restore paid services after a suspension for non-payment?

To reactivate your Zoom account or restore paid services, pay all outstanding invoices associated with your account. You can pay your outstanding balance by:

• Using the one-time payment link included in a Zoom billing email.
• Using the Express Payment with your account number and invoice number.
• Paying open invoices directly through your Zoom billing portal.

Once your payment is successfully processed, your paid services may be restored.

What should I do if I paid my invoice, but my account is still suspended, or my paid services are not active?

First, confirm that your payment was successfully processed and that all applicable open invoices have been paid. Depending on your billing portal, verify that the invoice status is:

• Paid in Payment History, or
• Collected in Invoice History.

Also check whether:

• You have paid all open invoices associated with the account.
• Your payment method needs to be updated.
• You are signed in to the Zoom account associated with the invoice and subscription.
• Your previous subscription was canceled or downgraded.

What happens to my data and cloud recordings while my account is suspended or canceled?

• No data is lost solely because your account is suspended, but paid services associated with your plan may be temporarily disabled. Learn more about Zoom plans.
• If you do not restore service, your account may be canceled in accordance with the Zoom Terms of Service. Cloud recordings are deleted 30 days after your account is canceled. Learn more about Zoom account cancellations.

Note: If restoring access to your recordings is urgent, resolve any outstanding billing issues and check your account and subscription status as soon as possible.

How can I pay an outstanding invoice if I can’t access my account or billing portal?

If your account is suspended and you cannot access the billing portal, you may still be able to pay an outstanding invoice by:

• Using the one-time payment link included in a Zoom billing email.
• Using the express payment if you have your account number and invoice number.

If you do not know whether you have an outstanding invoice or why your account was suspended, review the billing and account notification emails associated with your Zoom account.

What payment methods can I use to pay my invoice?

Zoom accepts several payment methods for paying invoices, including credit/debit cards, PayPal, Apple Pay, Google Pay, ACH, and region-specific payment methods. Available options vary by country and account eligibility.

Learn more about the payment methods Zoom accepts.

What should I do if I’m being billed for an account or subscription I can’t access or no longer use?

If you believe you are being billed for an account you cannot access, an account that was expected to be canceled, or a subscription you no longer use, review your billing emails and account status to identify the subscription and invoice associated with the charge.

Will my Zoom subscription be canceled if I don't pay an invoice?

Yes. If you don’t pay your open Zoom invoices, your subscription may be canceled. To avoid cancellation, pay any outstanding invoices by the due date. For more information about payment and cancellation terms, review the Zoom Terms of Service.