Release notes for November 18, 2023

• Release notes for Zoom Events
• Release notes for Zoom Phone Hybrid Local Survivability module

Release notes for Zoom Events

Changes to existing features

• Deprecate old multiple sessions event creation setup
  The old multiple sessions event creation setup flow included the Edit, Manage, and Analytics sections that contained event setup tabs. All draft and upcoming multiple sessions events created before February 27, 2023, will be converted into the new setup experience in October 2023. All configuration and data for your event will be transitioned into the new setup experience.
• Move Zoom Events Chat Compose with Zoom AI Companion setting to the AI Companion tab in the web portal
  The Zoom Events Chat Compose with Zoom AI Companion setting has been moved to the AI Companion tab in the Zoom web portal.
  Note: This setting is only available for paid Zoom Sessions and Zoom Events users who meet the Zoom AI Companion restriction criteria.
• Changes to registration and join setup
  There have been updates and changes to the registration and join setup:
  • The Links & Event Access section will be updated with only one type of event access from the event setup; hosts can add more if they need to later in the event creation setup. By default with a single event access, there will be no table, and the only event access will be fullscreen. If the host adds another event access, a table of event accesses will appear.
  • The Registration and Group Join buttons will be replaced by a Registration checkbox. If registration is required, an updated setting will be presented to choose whether it is a public event or a restricted event. A public event will allow the registration authentication rules to be set, and a restricted event will require an allow list to be specified for who will be allowed to register for the event.
  • If the host shares a link, and they change the registration setting, the link will not change in case they've shared it.
  • A new authentication method for authenticating with an allow list will be added. If this option is not selected, the host will not have an allow list to set. Any authentication can be used with the allow list.
  • The Accelerate Single Sign-On option will be consolidated into the authentication dropdown menu as a separate option. This will use the host's vanity URL and the associated authentication settings.
  • For the Security at join option, the requirement to authenticate settings will apply to both Zoom accounts.
• Update Group Join Link registrants
  If a registrant joins through a group join link, their registration status is updated to Group Join Link instead of Invited. This change is reflected on the Manage Registration page and in the registrant details panel.
• Deprecate Share Analytics feature
  The Share Analytics feature will no longer be supported after the week of November 20, 2023. Hosts can continue to share analytics with others by giving co-editor access.

New and enhanced features​

• Admin features
  • Enable or disable Zoom Events Email Compose with Zoom AI
    Account owners or admins can enable or disable Zoom Events Email Compose with Zoom AI for users in their account in the Zoom web portal.
• Analytics features
  • Display sessions by row in Custom Report Builder
    Event organizers can select specific columns to be displayed in the Custom Report Builder CSV download. They can also specify if they want to see session data by row rather than by column in the CSV report.
• Attendee features
  • Use Zoom Meeting code to join event sessions on Zoom Rooms
    Attendees can join Zoom Events meeting and webinar sessions on Zoom Rooms using a meeting ID and code. Attendees will receive their code in their Zoom Events confirmation email and can use the code to join from a Zoom Room. They can also get the code when they are selecting how they want to join a session by using the Join option menu.
  • Include Australian country states and territories in registration
    When states are used with Australia for registration, the following list will be used:
    • Australian Capital Territory
    • New South Wales
    • Northern Territory
    • Queensland
    • South Australia
    • Tasmania
    • Victoria
    • Western Australia
    • Other
• Developer features
  • Zoom Events API support for Zoom Sessions
    Zoom Events API supports Zoom Sessions, including recurring sessions. Hosts can use the existing Event API for Zoom Sessions.
  • Reporting API chat transcripts
    The Zoom Events Reporting API will return non-private chats by default. If the Zoom Events chat archiving feature is enabled for the account, then the API will return all private chats. Users can save and download chat transcripts.
  • Ticket Updated webhook
    Zoom Event hosts can use a webhook that will notify subscribers of any changes made to a ticket. Any valid updates to a ticket, including registrant details, will trigger a ticket-update event. The event is triggered if the UI or API updates the ticket.
  • Ticket Type webhooks
    Third-party apps can stay in sync with Zoom Events data changes by using the Ticket Types webhooks. The following webhook events will occur:
    • When a ticket type is created via the API or UI
    • When a ticket type is deleted via the API or UI
    • When a ticket type is updated via both the UI and API
  • Exhibitor webhooks
    As changes are made to an exhibitor in Zoom Events or via the API or other integrated products, third-party apps can stay in sync with Zoom Events data changes by using the Exhibitor webhooks. The following webhook events will occur:
    • When an Exhibitor is created via the API or UI
    • When an Exhibitor is deleted via the API or UI
    • When an Exhibitor is updated via both the UI and API
  • Speaker webhooks
    As changes are made to speakers in Zoom Events or via the API or other integrated products, third-party apps can stay in sync with Zoom Events data changes by using the Speaker webhooks. The following webhook events will occur:
    • When a speaker is created via the API or UI
    • When a speaker is deleted via the API or UI
    • When a speaker is updated via both the UI and API
  • Zoom Events Cancel Operation API
    Zoom Events users can use the Cancel Operation API to cancel or delete an event after it has been published.
• Event setup features
  • Schedule invitation, survey, and Recordings are Available emails to be sent in Email Builder
    In Email Builder, hosts can schedule invitation, survey, and Recordings are Available emails to be sent at a specific date and time or a certain time offset from the event start date. Previously, emails could be automatically or manually triggered.
  • Add direct join link to button component in Email Builder
    Event organizers can add a unique direct join link for the button component in Email Builder. The unique join link will be generated for the registrant, and the unique join link will use the authentication that was assigned in the event creation setup. When the email is sent, the unique join link will be sent to the associated registrant's email address.
  • Change default setting for pre-registration to default to join
    The default setting for pre-registration has been changed to join. Previously, the default setting was registration.
  • Access multiple group join links with different tickets
    When an attendee joins through multiple group join links, each link will assign a new ticket to the attendee. If each group join link refers to the same ticket type, the attendee will only be associated with that one ticket type. If a single group join link refers to multiple ticket types (changed during a different time frame), the attendee will be assigned both ticket types. If the host changes the underlying ticket definition that is being used for a group join link, the latest ticket type configuration will be used by all attendees (for example, if the host changes the ticket type from virtual to hybrid, all attendees with that ticket type will get hybrid permissions). The latest ticket type definition will be used by all attendees (from group join link, registration, pre-registration, or API). The host can update attendees from all these sources with a single ticket type definition.
  • Set default mutliple sessions event date
    In the event creation setup, a multiple sessions event's date is automatically set to 2 weeks away from the current date by default.
• General features
  • Zoom Events Email Compose with Zoom AI
    Email Compose with Zoom AI Companion in the Zoom Events Email Builder generates email text by using AI and creates high-quality content for event emails. Hosts will maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to communicate clearly.
• Host features
  • Receive check-in notifications for speakers and VIP guests
    Hosts will receive an in-app and email notification when a speaker or VIP guest for the event checks in. Hosts can mark specific tickets as VIP, and VIP ticket holders can send notifications to the host upon their check-in.
  • Event lobby branding in Zoom Events Companion app
    When hosts use the Event Branding tab in the event creation setup, their desktop branding choices will apply and map to the Zoom Events Companion app’s lobby on mobile devices. Hosts can brand their event lobby in the Zoom Events Companion mobile app. The event lobby can be branded with high-level styling elements. Hosts can manage the event branding configuration area to apply branding to a color palette, event backgrounds, buttons, and text. The event colors are applied to all attendee-facing pages.
  • Customize e-badges to match color and font in overall branding
    Hosts can customize e-badges to match their event branding. Hosts can match e-badge color and font to overall event branding.
• Hub features
  • Add multiple items into folders in the hub's content library
    In the hub's content library, the hub owner and hub hosts can move and organize multiple items into a folder. They can check the folder modification time, the folder creator, and who modified it last. Previously, hub owners and hub hosts could only upload one item at a time into a folder.
  • Enhancements to Attendee Mode default experience
    When a host switches to Attendee Mode, they will land on the Events Portal page. The host can access the Hubs tab from any page in attendee mode; the top navigation menu will show the Hubs tab. Additionally, the Set as Landing Hub setting will be removed from the hub Configuration settings.
• Integration features
  • Eloqua registration feeder includes all Zoom Events registration fields
    All default fields for Zoom Events registration are now automatically sent to Eloqua. This feature also allows Eloqua users to map the Zoom Events registration fields to Eloqua fields in the Eloqua feeder step. Previously, only the name and email address fields were included for registrants.
  • Send session data to HubSpot custom objects
    Zoom Events will send session engagement data to a HubSpot custom object. The custom object is tied to the contact who attended the session and has a standard list of fields that populate when the event has ended such as session time, time attended, questions asked, and poll responses.
  • Send session information to Event Attendee object in Salesforce
    Zoom Events Salesforce integration can sync session attendance and engagement with custom objects. Upon completion of a session, the Event Attendee object will be generated for each individual attendee of that session. All the Event Attendee objects will be tied to the corresponding lead or contact. The custom object will have the following engagement data written to it:
    • Event ID
    • Event Name
    • Session Name
    • Session ID
    • Session type (meeting or webinar)
    • Poll results
    • QA questions asked
    • Session survey responses
    • Session duration in minutes
    • Attended duration in minutes
    • Lobby live stream duration in minutes
    • Recording view duration in minutes
  • Only update Pardot fields when registrations come from Zoom
    If a registration comes from an external Pardot form, Zoom Events will not write back that information, override those fields, or update the Pardot prospect. Zoom Events only updates Pardot fields if the registration came from a Zoom registration form. Previously, if a registration came from Pardot, Zoom Events sent that same information back to Pardot, overriding the profile.
  • Generate custom objects with engagement data in Eloqua
    When the Eloqua integration is installed, a corresponding Eloqua custom object is created. This custom object can accept the session-level engagement data. If the integration is already installed, an update from the marketplace will occur, which will generate the custom object automatically. Additionally, for each session a contact attends, a separate custom object record is created.
  • Update Pardot form confirmation message
    Hosts can capture external registrations using their Pardot forms. When registrants come through the pre-registration flow (through the UI, API, or Zoom Events integrations), their process will be the same as native form registrations in the retroactive sync. A confirmation message will appear when a Pardot form is successfully submitted.
• Networking & Chat features
  • Use Zoom Events Chat Compose with Zoom AI Companion
    Zoom Events Chat Compose with Zoom AI Companion writes messages for users by leveraging context from their conversations. They can maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to give you confidence in what they're communicating. This setting is disabled by default.
• Zoom Sessions features
  • Automatically direct attendees in event lobby to a started Zoom Sessions event
    When attendees join the event lobby before the Zoom Sessions event starts, they will receive the following message: "The host has not started the session. You will join the session automatically on a Zoom client window or a new browser tab (subject to the setting of your event profile) when the host starts it." When a session starts, the session window will open.

Resolved issues

• Resolved an issue where the API used the old Zoom Events UI when users created an event.
• Resolved an issue where the 1:1 chat charts did not give customers clear definition of the metrics.
• Resolved an issue where the search bar in the Speakers tab was unavailable after an event ended.

Note: The Support for billing and payments for recurring sessions events feature has been pulled from release due to issues with deployment and will be available in the December 2023 release. 

Release notes for Zoom Phone Hybrid Local Survivability module

Resolved issues

• Minor bug fixes
• Security enhancements