Important: Do not skip any steps in this process or your registration may be delayed, preventing you from sending text messages. You must complete each step.
10DLC registration is a compliance framework that ensures that mobile operators know who is originating text messages from business phone numbers and for what purpose. Mobile operators also want to know how businesses are gathering permission (consent) from consumers before they text them. The 10DLC registration requires Zoom customers to provide very specific information for the mobile carrier’s review.
Learn more about SMS/MMS 10DLC Compliance for Zoom products and 10DLC rejections and proposed solutions.
Below is a checklist that we recommend Zoom customers follow to ensure that their campaigns are approved. You can also use this checklist to make corrections if your campaign has been rejected.
Campaign Name: Ensure the campaign name contains the name of your organization. A good campaign name example is {company name} phone campaign or {company name} contact center campaign
Campaign Description: Ensure that you provide a detailed description of what your campaign does. The Zoom 10DLC registration wizard provides three examples of campaign descriptions for reference.
Insufficient or unclear details will result in rejection.
Campaign type: Select the applicable option from the dropdown menu.
Consent to SMS Messaging: In this section, ensure that you select how you are getting permission from end customers to message them. You must clearly specify this in the description. There are several examples that the registration wizard provides for reference. Multiple options can be selected.
Note: If you are not using your website to collect phone numbers via a Contact Us form or a similar form, you need to explicitly state this in the description of your chosen Opt-in mechanism. For example, if you select your Opt-in mechanism as Verbal, and you are not using your website to collect phone numbers, please add "Our website is not used to collect consumer opt-in for this 10DLC campaign".
I have selected all applicable Opt in options and provided details.
Website updates: Your online presence is a key part of campaign vetting by carriers. This is the website you provided at the time of your Brand registration. Ensure that the following are in place.
If you have a Contact Us form on your website that captures phone numbers as a mandatory field, you must add the following disclaimer clearly under the Contact Us web form:
“By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information."
If you have a Contact Us form on your website that captures phone numbers, you can also make it a non-mandatory field. In this case, if a customer voluntarily provides you with a phone number, it is considered as their consent.
Ensure that your website has a privacy policy section
Ensure that the privacy policy is linked on your Contact Us form if it is being used to collect phone numbers.
Ensure that your privacy policy clearly states that the phone numbers you collect and the consent you received will not be shared with 3rd-party providers.
If your privacy policy does mention that you share data with third parties, you must make a carve out/exclusion for sharing phone numbers and opt-in consent that you collect from your consumers. Please ensure your privacy policy is amended to reflect this before campaign submission
An example of a carve-out is provided below but please consult your legal advisor to make amendments to your privacy reflecting this change: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Opt-in, Opt-out and Help keywords and messages: Zoom will auto-populate these fields with industry best practice expectations. The enforceability of these options is under your control as a customer and can be set by you as the administrator. Please refer to this article for more details.
URL Links: If you are planning to send URL links, select this option as “yes”. It defaults to “No”.
Age Gated Content: If you are planning to send content aimed at adults, please select this option as “yes”.
Lending or loan arrangements: If you are a business that deals with any kind of financing, lending, or loans, please select this option as “Yes”. The campaign will be rejected if this option is not selected.
Sample Messages: These sample messages are reviewed by carriers and you must provide good examples. Many campaigns are rejected because sample messages are not provided correctly.
Ensure that the name of your organization (Brand) is a part of the sample message. Please see reference examples from Zoom
Ensure that you have more than one sample message
Final review: Ensure that you have entered all the information correctly and accurately. Mistakes can lead to rejection of campaigns and you will need to restart the process.
I have fully reviewed the campaign details.
If your campaign was rejected after review, please refer to the 10DLC Rejections and Proposed Solutions list for the most common rejection reasons and their remediation.
