Release notes for November 20, 2023

This article covers: 

• Release notes for Web
• Release notes for the Zoom client
• Release notes for Zoom for Intune
• Release notes for Zoom Team Chat
• Release notes for the Zoom Web App

Release notes for Web

Changes to existing features

• Retention period for locally stored Team Chat messages changed to one year for free accounts
  The local storage duration of Team Chat messages for free accounts has been changed to one year, allowing messages stored locally to remain accessible for a year for free users. This change will take effect for both new installations and reinstalls.
• Updated Zoom icon
  Zoom is unveiling a new icon designed for both the desktop client and web. This updated icon will apply to various aspects of the Zoom client, including the system tray and taskbar, and also extend to the website icon, browser tab icon, URL icon, and bookmark icon.

New and enhanced features

• Administrator features
  • Survey setting section
    Account owners and admins can manage their surveys more efficiently, specifically enabling or disabling link sharing for surveys within their account using the new Survey tab under Account Settings and Group settings. Currently, Survey settings are located in the Meeting and Webinar section and there is no way to disable Survey link sharing.
  • Support sign-in and switch between multiple accounts: Admin control
    Account owners and admins can allow their users to sign-in and switch between multiple accounts using the Zoom desktop client and Zoom mobile app. They can customize the sign-in and multiple account switching settings either through Device Management or on a per-device basis using the MSI/PLIST/GPO option DisableMultipleAccountsSwitch. This feature won’t be immediately available as it is dependent on a backend server update currently scheduled for November 28, 2023.
  • Group settings in Team Chat AI Companion
    Group-level settings will be required for all features of the Team Chat AI Companion, such as Chat Compose and Thread Summary. This enhancement provides greater control and customization within team communication, ensuring alignment with the team's specific needs and workflows.
  • Restrict local recording for guest participants
    Admins can restrict the ability of guest participants (meeting participants not in your account) to request the host to grant them local recording privileges. This gives admins more control over all guest participants’ local recording abilities, rather than controlling that at the user-level through in-meeting host controls. This can be controlled by admins at the Account and Group levels, as sub-settings under their respective Local Recording settings.
  • Restricting local recording and saving chat transcripts for non-ZDM managed devices
    Admins can restrict the ability for their users to join meetings and be able to locally record or locally save meeting chat transcripts when connected through a device not managed by Zoom Device Management. This provides admins the flexibility to allow their users to join their meetings on personal devices, while ensuring meeting data cannot be saved locally to an unmanaged device. This can be controlled by admins at the Account and Group levels, as sub-settings under their respective Local Recording and Meeting Chat settings.
  • Follow-the-user controls for AI Companion features for Meetings
    Admins have more granular control of use of AI Companion features in Zoom Meetings through the Restrict in-meeting features for users joining meetings option for account admins. If these AI Companion features are disabled, the user will not be able see or interact with the AI Companion features, but their audio will still be transcribed and included in the summary and available for questions by others. This is also available as client-side mass deployment policies.
  • Sign language and spoken language translation reporting
    Admins can view reports on the use of language translation and sign-language translation features for meetings on their account, providing them with better understanding of how much their account utilizes these features. This report provides a total number of minutes of language translation used in the chosen month, as well as breaking down the usage by meeting and languages provided for each meeting.
  • Enhanced admin controls for AI Companion questions and meeting summary
    Admin controls for AI Companion questions and meeting summary, available at the account, group, and user levels, include the ability to lock the sub-settings regarding auto-start and who is given access to AI Companion questions and summary.
• User features
  • Swedish language support
    Zoom users can change the language of their Zoom web page and desktop client to Swedish, in addition to the currently supported languages.
  • Smart Recording with AI Companion enhancement: Meeting Coach
    Hosts can get even more information from their cloud recordings by having AI Companion analyze key meeting and conversation factors. Analytics are provided on your talk speed, talk-listen ratio, longest spiel (or monologue), filler word usage, and patience and are accessible when viewing the cloud recording. This is controlled at the Account, Group, and User level, as a sub-setting under the Smart Recording with AI Companion setting.
  • Export registrant list
    Webinar hosts will be able to easily export the current list of registrants, including the registrant’s name, email address, and their unique join link, directly from the webinar details page. This makes it easier for hosts to export their registrants and send out their own custom emails with the necessary information for attendees to join the upcoming webinar.
  • Auto-start AI Companion questions and meeting summary options when scheduling
    When scheduling a meeting in the web portal, hosts can enable auto-start for AI Companion questions and meeting summary. This gives hosts more granular control over which meetings should be scheduled with AI Companion features set to automatically start, while still allowing them the ability to manually start these features for others not scheduled to auto-start the AI Companion features.
  • Additional language support for cloud recording audio transcripts 
    The audio transcripts generated from cloud recordings support 19 additional languages, allowing the host to adjust the speaking language and have more accurate transcriptions generated.

Resolved issues

• Minor bug fixes
• Resolved an issue where a webinar co-host cannot access the on-demand cloud recording
• Resolved an issue where the webinar participant ID is missing in the email reminder
• Resolved an issue regarding missing registration report for recurring meetings

Release notes for the Zoom client

For full notes including version numbers, please see the operating system release notes.

Windows | macOS | Linux | Android* | iOS*

*Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Retention period for locally stored Team Chat messages changed to one year for free accounts
  The local storage duration of Team Chat messages for free accounts has been changed to one year, allowing messages stored locally to remain accessible for a year for free users. This change will take effect for both new installations and reinstalls.
• Updated Zoom app icon - Windows
  Zoom is unveiling a new icon designed for both the desktop client and web. This updated icon will apply to various aspects of the Zoom client, including the system tray and taskbar, and also extend to the website icon, browser tab icon, URL icon, and bookmark icon.

New and enhanced features

• General features
  • Upcoming end of support for macOS 10.12 and below - macOS
    This is the last planned release to support macOS EI Capitan (10.11) and Sierra (10.12). With next month’s planned 5.17.0 release, macOS users will need to upgrade to 10.13 or higher to continue to receive additional Zoom app updates.
  • Swedish language support - Windows, macOS, Linux, Android, iOS
    With the newly added language support, Zoom users now have the option to change the language of their Zoom web page and desktop client to Swedish, in addition to the currently supported languages.
  • Ability to sign-in and switch between multiple accounts - Windows, macOS, Linux, Android, iOS
    If allowed by account owners or admins, users can sign in to multiple accounts and switch between them without going through the sign-out and sign-in process. This allows for a more efficient and seamless experience. This feature is available for everyone by default. This feature won’t be immediately available as it is dependent on a backend server update currently scheduled for November 28, 2023.
  • Additional MSI/PLIST/GPO/MDM options
    • Disable Meeting Summary with AI Companion - DisableSmartMeetingSummaries - Windows, macOS, Linux, Android, iOS
      Disabled by default, this allows admins to disable the in-meeting toolbar option for Meeting Summary. If disabled, users will not be able see or interact with the Meeting Summary feature, but their audio will still be transcribed and included in the summary and available for questions by others.
    • Disable Meeting Questions with AI Companion - DisableAICQueries - Windows, macOS, Linux, Android, iOS
      Disabled by default, this allows admins to disable the in-meeting toolbar option for AI Companion. If disabled, users will not be able see or interact with the AI Companion feature, but their audio will still be transcribed and available for questions by others.
    • Disable ability to switch quickly between accounts - DisableMultipleAccountsSwitch - Windows, macOS, Linux, Android, iOS
      Disabled by default, this policy allows admins to disable the ability to switch between multiple Zoom accounts on the Zoom app. If the policy is enabled, users must manually sign out and then sign in to another account, which has been the default behavior up until this release.
    • Disable What’s new window - DisableDiscoverWhatsNew - Windows, macOS
      Disabled by default, this policy allows admins to disable the What’s New window, which highlights new features and enhancements for the desktop client version currently installed.
  • Join Zoom Event session from calendar on local Zoom Room - Windows, macOS, Android, iOS
    Zoom users can view their upcoming calendar events and join Zoom Events sessions on a local Zoom Room, if available, from the calendar tab on the Zoom client. Previously, the Join from Room option was not available for Zoom Events sessions, and only available for non-Zoom Events meetings and webinars.
• Meeting/webinar features
  • Updated streaming consent and indicator - Windows, macOS
    Since meeting content, such as audio and video, may be live streamed to Youtube and other video platforms for rebroadcast or streamed to a third-party service for transcription, the consent prompt and streaming indicators are being updated to better inform meeting participants of what is being streamed and with whom.
  • Smart Recording with AI Companion enhancement: Meeting Coach - Windows, macOS, Linux, Android, iOS
    Hosts can get even more information from their cloud recordings by having AI Companion analyze key meeting and conversation factors. Analytics are provided on your talk speed, talk-listen ratio, longest spiel (or monologue), filler word usage, and patience and are accessible when viewing the cloud recording. This is controlled at the Account, Group, and User level, as a sub-setting under the Smart Recording with AI Companion setting.
  • Gallery view enhancement for participants joined through Zoom Room companion mode - Windows, macOS, Linux, Android, iOS
    Meeting participants that join by Zoom Room after connecting through Companion mode will not be displayed as a separate tile in Gallery view, and instead will only be listed in the Participants panel, nested under the Zoom Room they are connected to.
• Meeting features
  • AI Companion language support extended to 33 languages - Windows, macOS, Linux, Android, iOS
    Meeting participants can speak in one of 33 languages and have their portion understood and transcribed by AI Companion for use answering questions about the current meeting or as part of the meeting summary. English is used by default if participants have not yet chosen a speaking language for automated captions, and if a language mismatch is detected, they will be prompted to confirm their current speaking language. Ensuring the correct spoken language is chosen improves the quality of the generated transcript for AI Companion questions.
  • Auto-start AI Companion questions and meeting summary options when scheduling - Windows, macOS, Linux, Android, iOS
    When scheduling a meeting in the Zoom app, hosts can enable auto-start for AI Companion questions and meeting summary. This gives hosts more granular control over which meetings should be scheduled with AI Companion features set to automatically start, while still allowing them the ability to manually start these features for others not scheduled to auto-start the AI Companion features.
• Team Chat features
  
  • New quick create menu in Team Chat - Windows, macOS, Android, iOS
    To enhance the user-friendly experience in Team Chat, the following improvements are set to be implemented:
    • The Team Chat dropdown will be removed, and a new + option will be introduced. All actions previously found under the Team Chat dropdown will be relocated to the newly introduced + menu.
    • The current New Chat icon will be replaced with a + icon.
    • All "create new" actions, such as creating a New Chat, New Channel, Invite New Contact, and more, will be included in the new + dropdown.
• Mail and Calendar features
  • Mark all emails as read - Windows, macOS, Linux
    Users can mark all emails as read on the Zoom Mail client.
  • Auto-advance feature for Zoom Mail - Windows, macOS, Linux
    Users can use the Auto-advance feature for Zoom Mail. This feature shows the next conversation after deleting or archiving the current conversation.
  • Support for multiple signatures in Zoom Mail - Windows, macOS, Linux
    Users can create and manage multiple signatures in their Zoom Mail settings page. They can select, view, or update signatures. They can also set the default signature for new emails or reply/forward messages.
• Phone features
  • Emergency address validation - Windows, macOS, Linux, Android, iOS
    When entering an international address for an individual user in Italy or Spain, the system will automatically validate the address to ensure the accurate provision of emergency services. Note that if the address is not valid, a recommendation is provided to the end user. The following information is mandatory when submitting an address:
    • Street name
    • House number
    • Town/City
    • Postcode
    • Province
• Contact Center features
  • UI enhancements to engagement controls - Windows, macOS
    There are several UI enhancements to the following features to provide a more consistent experience for agents:
    • The Engagement Controls across Voice, Video and Messaging have been moved to a common location in a toolbar below the main engagement area. This will provide agents a very consistent experience to find these controls in the same location for every engagement channel
    • Some examples of the engagement controls that have been moved to the common location:
      • Voice engagement controls such as mute, upgrading to video, add call, transfer, hold, and recording.
      • Video engagement controls such as mute, start/stop video, chat, hold, transfer, share screen, and show captions.
      • Messaging engagement controls such as transfer, release, and upgrade to voice/video.
  • Enhancements to contacts search experience - Windows, macOS
    There are major usability enhancements to contact search experience when making an outbound or transferring an engagement. This new search experience allows users to quickly find the desired contact and decide on how to reach the desired contact. These enhancements only apply to voice and messaging channels.
  • Enhancements to leave button experience - Windows, macOS
    This enhancement improves the leave button experience for consumers ending video sessions using a browser or kiosk. It provides a smoother leave flow so that consumers immediately leave the call when they click or tap Leave or End. If there are still participants in the engagement, they can rejoin.
  • Enhancement to Completed Engagements tab - Windows, macOS
    Engagements will display in the Completed Engagements tab in the client for 12 hours after the engagement ends. Previously, engagements displayed for 12 hours after the engagement began. This change ensures that engagements with durations exceeding 12 hours will appear in the Completed Engagements tab in the client.
  • Consumer engagement history - Windows, macOS
    Supervisors and agents can view consumer engagement in the History tab. They can view related information for each engagement, including start/end times, engagement ID, assigned agent, notes, and queues.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the end of meeting feedback survey still appearing when disabled by admins - Window, macOS, Linux, Android, iOS
• Resolved an issue with presence status not syncing between Team Chat and Phone - Window, macOS, Linux, Android, iOS
• Resolved an issue with retention periods and gif searches - Windows
• Resolved an issue regarding video tiles not displaying properly when using Production Studio - macOS
• Resolved an issue regarding the missing option to create a channel in Team Chat - Linux
• Resolved an issue regarding the Join from Room option not appearing as expected - Android, iOS
• Resolved an issue regarding an incoming Zoom Phone call causing a change in audio during a meeting - iOS
• Resolved an issue for a subset of users regarding encountering a disclaimer intended for external users when joining a meeting - iOS

Note: The Support for Android Auto, Continuous Meeting Chat enhancements for external invitees, Chat with everyone” links embedded into meeting invites set up with Continuous Meeting Chat, and Enhanced user presence in chats and channels features have been pulled from release due to compatibility issues, and will be available in another upcoming release. 

Release notes for Zoom for Intune

For full notes including version numbers, please see the operating system release notes.

Intune for Android | Intune for iOS

Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

Changes to existing features

• Retention period for locally stored Team Chat messages changed to one year for free accounts
  The local storage duration of Team Chat messages for free accounts has been changed to one year, allowing messages stored locally to remain accessible for a year for free users. This change will take effect for both new installations and reinstalls.

New and enhanced features

• General features
  • Swedish language support - Android, iOS
    With the newly added language support, Zoom users now have the option to change the language of their Zoom web page and desktop client to Swedish, in addition to the currently supported languages.
  • Ability to sign-in and switch between multiple accounts - Android, iOS
    If allowed by account owners or admins, users can sign in to multiple accounts and switch between them without going through the sign-out and sign-in process. This allows for a more efficient and seamless experience. This feature is available for everyone by default. This feature won’t be immediately available as it is dependent on a backend server update currently scheduled for November 28, 2023.
  • Additional MSI/PLIST/GPO/MDM options
    • Disable Meeting Summary with AI Companion - DisableSmartMeetingSummaries - Android, iOS
      Disabled by default, this allows admins to disable the in-meeting toolbar option for Meeting Summary. If disabled, users will not be able see or interact with the Meeting Summary feature, but their audio will still be transcribed and included in the summary and available for questions by others.
    • Disable Meeting Questions with AI Companion - DisableAICQueries - Android, iOS
      Disabled by default, this allows admins to disable the in-meeting toolbar option for AI Companion. If disabled, users will not be able see or interact with the AI Companion feature, but their audio will still be transcribed and available for questions by others.
    • Disable ability to switch quickly between accounts - DisableMultipleAccountsSwitch - Android, iOS
      Disabled by default, this policy allows admins to disable the ability to switch between multiple Zoom accounts on the Zoom app. If the policy is enabled, users must manually sign out and then sign in to another account, which has been the default behavior up until this release.
  • Join Zoom Event session from calendar on local Zoom Room - Android, iOS
    Zoom users can view their upcoming calendar events and join Zoom Events sessions on a local Zoom Room, if available, from the calendar tab on the Zoom client. Previously, the Join from Room option was not available for Zoom Events sessions, and only available for non-Zoom Events meetings and webinars.
• Meeting/webinar features
  • Smart Recording with AI Companion enhancement: Meeting Coach - Android, iOS
    Hosts can get even more information from their cloud recordings by having AI Companion analyze key meeting and conversation factors. Analytics are provided on your talk speed, talk-listen ratio, longest spiel (or monologue), filler word usage, and patience and are accessible when viewing the cloud recording. This is controlled at the Account, Group, and User level, as a sub-setting under the Smart Recording with AI Companion setting.
  • Gallery view enhancement for participants joined through Zoom Room companion mode - Android, iOS
    Meeting participants that join by Zoom Room after connecting through Companion mode will not be displayed as a separate tile in Gallery view, and instead will only be listed in the Participants panel, nested under the Zoom Room they are connected to.
• Meeting features
  • AI Companion language support extended to 33 languages - Android, iOS
    Meeting participants can speak in one of 33 languages and have their portion understood and transcribed by AI Companion for use answering questions about the current meeting or as part of the meeting summary. English is used by default if participants have not yet chosen a speaking language for automated captions, and if a language mismatch is detected, they will be prompted to confirm their current speaking language. Ensuring the correct spoken language is chosen improves the quality of the generated transcript for AI Companion questions.
  • Auto-start AI Companion questions and meeting summary options when scheduling - Android, iOS
    When scheduling a meeting in the Zoom app, hosts can enable auto-start for AI Companion questions and meeting summary. This gives hosts more granular control over which meetings should be scheduled with AI Companion features set to automatically start, while still allowing them the ability to manually start these features for others not scheduled to auto-start the AI Companion features.
• Team Chat features
  
  • New quick create menu in Team Chat - Android, iOS
    To enhance the user-friendly experience in Team Chat, the following improvements are set to be implemented:
    • The Team Chat dropdown will be removed, and a new + option will be introduced. All actions previously found under the Team Chat dropdown will be relocated to the newly introduced + menu.
    • The current New Chat icon will be replaced with a + icon.
    • All "create new" actions, such as creating a New Chat, New Channel, Invite New Contact, and more, will be included in the new + dropdown.
• Phone features
  • Emergency address validation - Android, iOS
    When entering an international address for an individual user in Italy or Spain, the system will automatically validate the address to ensure the accurate provision of emergency services. Note that if the address is not valid, a recommendation is provided to the end user. The following information is mandatory when submitting an address:
    • Street name
    • House number
    • Town/City
    • Postcode
    • Province

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the end of meeting feedback survey still appearing when disabled by admins - Android, iOS
• Resolved an issue with presence status not syncing between Team Chat and Phone -  Android, iOS
• Resolved an issue regarding the Join from Room option not appearing as expected - Android, iOS
• Resolved an issue regarding an incoming Zoom Phone call causing a change in audio during a meeting - iOS
• Resolved an issue for a subset of users regarding encountering a disclaimer intended for external users when joining a meeting - iOS

Note: The Support for Android Auto, Continuous Meeting Chat enhancements for external invitees, Chat with everyone” links embedded into meeting invites set up with Continuous Meeting Chat, and Enhanced user presence in chats and channels features have been pulled from release due to compatibility issues, and will be available in another upcoming release. 

Release notes for Zoom Team Chat

Changes to existing features

• Retention period for locally stored messages changed to one year for free accounts
  The local storage duration of Team Chat messages for free accounts has been changed to one year, allowing messages stored locally to remain accessible for a year for free users. This change will take effect for both new installations and reinstalls.

New and enhanced features

• Zoom desktop client and mobile app features (version 5.16.10)
  
  • New quick create menu in Team Chat - Windows, macOS, Android, iOS
    To enhance the user-friendly experience in Team Chat, the following improvements are set to be implemented:
    • The Team Chat dropdown will be removed, and a new + option will be introduced. All actions previously found under the Team Chat dropdown will be relocated to the newly introduced + menu.
    • The current New Chat icon will be replaced with a + icon.
    • All "create new" actions, such as creating a New Chat, New Channel, Invite New Contact, and more, will be included in the new + dropdown.
• Zoom web portal features
  • Group settings for Team Chat AI Companion features
    Group-level settings will be required for all Team Chat AI Companion features, such as Chat Compose and Thread Summary. This enhancement provides greater control and customization within team communication to help ensure alignment with the team's specific needs and workflows.

Note: The Support for Android Auto, Continuous Meeting Chat enhancements for external invitees, Chat with everyone” links embedded into meeting invites set up with Continuous Meeting Chat, and Enhanced user presence in chats and channels features have been pulled from release due to compatibility issues, and will be available in another upcoming release. 

Release notes for the Zoom Web App

New and enhanced features

• Meeting features
  • Automatic post-meeting redirect to survey and branded website URL
    After the meeting or webinar concludes, if feedback is configured, the user will first be directed to the feedback and then guided to the designated branded website URL specified in the 'Meeting Post Attendee URL' field of the branding page.
  • Improved mobile meeting join experience
    The mobile join page has been enhanced to make joining meetings easier. Web App users will land a preview page with the audio and video as default ON. Users can confirm these settings before joining the meeting. This simplifies the process, reduces unnecessary pop-up prompts, and remembers user preferences for future meetings, thus enabling quick meeting entry.

Resolved Issues

• Minor bug fixes