Certified Zoom Phone Appliances and Zoom Spaces Hardware End-of-Life Support Guideline
To assist customers in transitioning from legacy products to newer technologies and next-generation solutions, Zoom has established these End-of-Life (EOL) support guidelines for Zoom Phone Certified Hardware appliances and Zoom Spaces Certified Hardware, including Zoom Rooms, Digital Signage, and Workspace Reservation certified devices. The period of Zoom support for Zoom Certified Hardware varies based on factors including the hardware manufacturer’s support for the hardware itself, the software platform, and operating system running on the device. The anticipated period of support is typically 6 to 8 years from the initial hardware release date.
The Zoom Hardware Certification Program confirms that the Zoom Certified devices have met performance standards and maintain compatibility with the continually evolving Zoom platform. Subject to compliance with the Program terms by the hardware manufacturer, Zoom certification is granted to devices that pass the Zoom Certification Program requirements for the initial certification period of time as listed below:
- Zoom Phone Certified Hardware appliances: certified for two (2) years
- Zoom Spaces Certified Hardware: certified for two (2) years
- Zoom Rooms: appliances, controllers, scheduling displays
- Digital Signage devices
- Workspace Reservation devices
After the initial certification period, if the Zoom certified device remains on the market, the certified device needs to undergo recertification to confirm continued compliance with the latest Zoom certification requirements and compatibility with Zoom services. If Zoom elects to recertify a device, then Zoom will renew its certification for an additional certification period as listed above. If Zoom is not able to recertify a device, then the EOL support period begins, and the device will no longer be a Zoom certified device and will be removed from the Zoom Certified page and moved to the Zoom Compatible Device page.
Note: Definitions of key terms used in this article can be found at the end of the article.
End-of-Life support scenarios
Several scenarios may lead to the EOL support for Zoom certified devices:
Hardware manufacturer does not recertify a device
Hardware manufacturers may elect not to recertify devices for various reasons, such as hardware limitations that may not meet Zoom’s minimum system requirements for certification, end-of-sale and/or new product introduction. On the End-of-Certification date, the EOL support period begins.
Hardware manufacturer announces a device has reached End-of-Sale
Hardware manufacturers may announce an End-of-Sale date for a device due to planned product lifecycle management, such as transitioning to new product lines, supply chain constraints, or aligning with their internal product and supply strategies.
After a hardware manufacturer shares with Zoom and publicly announces a device’s End-of-Sale date, Zoom will publish the Zoom EOL support period start date, which is equal to the End-of-Certification date on the Zoom support website. If a hardware manufacturer’s End-of-Sale date is earlier than the End-of-Certification date, Zoom may adjust the End-of-Certification date to align with the End-of-Sale date. On the End-of-Certification date, the Zoom EOL support period begins. Upon this date, Zoom will remove the devices from the Zoom Certified Hardware page and may move them to the Zoom Compatible Device page.
Mandatory security or Zoom system requirement updates
In the event a hardware manufacturer is unable or unwilling to implement Zoom-mandated security or operating system updates, Zoom may initiate the EOL support process. Zoom aims to provide hardware manufacturers with sufficient notice before products reach EOL support. However, in cases of critical security vulnerabilities or significant concerns, Zoom may accelerate the EOL timeline to safeguard the platform.
Zoom Software Support for End-of-Certification Devices
Zoom generally releases software updates on a quarterly basis. After a previously certified device reaches its End-of Certification date and begins its EOL support period, Zoom may allow a device that is no longer certified to update to the then-current Zoom software release for a period of up to twenty-one (21) months. During this time, Zoom, at its sole discretion, may limit the features of the current Zoom software release that are available on the no longer certified device.
The then-current release available on the last day of the EOL support period would become the final Zoom software release for the device. Afterwards, the product will no longer be eligible for future Zoom software releases.
The final Zoom software release for the device is expected to continue to function until it falls below the minimum version enforced by the Zoom Software Quarterly Lifecycle Policy. After the final Zoom software release and until the device reaches the End-of-Support date, software support for critical bug and security fixes in the form of updates to the Final Zoom software release, may be made available at Zoom’s sole discretion; these updates will support functionality on the device but are not expected to include new features or enhancements. The final Zoom software release for a particular device will eventually reach end-of-life based on the Zoom Software Quarterly Lifecycle Policy. For Zoom Rooms, Zoom Phone Appliance, and Workspace Reservation devices, Zoom will make an effort to support the final Zoom software release for a device for up to fifteen (15) months, at which point the End-of-Support date is reached.
By combining the period for Zoom software release updates of up to twenty-one (21) months plus the period for critical bug and security fixes of up to fifteen (15) months, the total End-of-Support period can be up to thirty-six (36) months. After the End-of-Support date, the final Zoom software release (and any updates based on the final Zoom software release) will stop functioning and no longer be able to connect to or use Zoom services.
Hardware End-of-Support General Timeline
| Milestone | Related activities and information |
| The hardware manufacturer elects not to recertify the Zoom Certified device due to one of the End-of-Life scenarios. |
Zoom updates the Zoom support page(s) to note the device’s upcoming End-of-Certification date and the device’s End-of-Support period, including anticipated final Zoom software version, final Zoom software version release date and End-of-Support date.
|
| The End-of-Certification (EOC) date for the Zoom certified device. |
The End-of-Certification date occurs and the End-of-Support period begins. Zoom may allow the device to continue to update to current Zoom software releases.
|
| Up to twenty-one (21) months after the End-of-support period begins * |
The final Zoom software release for the device is determined. After the final Zoom software release, Zoom may provide software support for critical bug and security fixes, based on the final Zoom software release, at Zoom’s sole discretion until the device reaches the End-of-support date.
|
| The End-of-Support (EOST) date, up to fifteen (15) months after the final Zoom software release (up to thirty-six (36) total months after the End-of-Support period begins) | The final Zoom software release (and any updates based on the final Zoom software release) will fall below the Zoom Software Quarterly Lifecycle Policy minimum required version and may stop functioning and no longer be able to connect to or use Zoom services. |
Note: The software release and support periods are subject to compliance by the hardware manufacturers with the terms and conditions outlined in the Program.
End-of-Certification (EOC) device list
|
Hardware manufacturer
|
Category
|
Model
|
Action Suggested
|
End-of-Certification Date)
|
Zoom final software release
|
Zoom End-of-support date**
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
Mercury*
|
Please reach out to your Crestron representative for technical support, or visit this page for potential hardware upgrade options.
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
Mercury X*
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
TSW-1060*
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
TSS-7
|
Contact your Crestron representative to explore suitable hardware replacement options.
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
TSS-10
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
TSS-760
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
TSW-760
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Crestron
|
Zoom Rooms Controller (Android)
|
Mercury Mini (UC-2)
|
Contact your Crestron representative to explore suitable hardware replacement options.
|
March 2025
|
December 2026
|
March 2028
|
|
DTEN
|
Zoom Rooms Controller (Android)
|
MATE (PoE)
|
Contact your DTEN representative to explore suitable hardware replacement options.
|
September 2025
|
June 2027
|
September 2028
|
|
DTEN
|
Zoom Rooms Controller (Android)
|
MATE (Wifi)
|
September 2025
|
June 2027
|
September 2028
|
|
DTEN
|
Zoom Rooms Appliance (Android)
|
ME
|
March 2025
|
Zoom Rooms 6.6.0
(September 2025)
|
December 2026
|
|
DTEN
|
Zoom Rooms Appliance (Android)
|
ME Pro
|
March 2025
|
Zoom Rooms 6.6.0
(September 2025)
|
December 2026
|
|
DTEN
|
Zoom Rooms Appliance (Android)
|
DTEN GO
|
DTEN Bar
|
March 2025
|
Zoom Rooms 6.6.0
(September 2025)
|
December 2026
|
|
DTEN
|
Zoom Rooms Appliance (Android)
|
DTEN ON
|
DTEN D7X Android
|
March 2025
|
Zoom Rooms 6.6.0
(September 2025)
|
December 2026
|
|
EPOS
|
Zoom Rooms Appliance (Android)
|
EXPAND Vision 5
|
Contact your EPOS representative to explore suitable hardware replacement options.
|
December 2024
|
Zoom Rooms Android 6.0.0
(May 2024)
|
August 2025
|
|
EPOS
|
Zoom Rooms Controller (Android)
|
EXPAND Control
|
December 2024
|
Zoom Rooms Android 6.0.0
(May 2024)
|
August 2025
|
|
Extron
|
Zoom Rooms Controller / Scheduler (Android)
|
ZRTP Pro 725T/1025T/725M/1025M
|
Contact your Extron representative to explore suitable hardware replacement options.
|
March 2025
|
December 2026
|
March 2028
|
|
HP l Poly
|
Zoom Rooms Controller (Android)
|
Trio 8500
|
Direct replacement model Trio C60
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
HP l Poly
|
Zoom Rooms Controller (Android)
|
Trio 8800
|
Direct replacement model Trio C60
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
HP l Poly
|
Zoom Rooms Appliance (Android)
|
G7500
|
Direct replacement model G62
|
September 2025
|
June 2027
|
September 2028
|
|
HP l Poly
|
Zoom Rooms Appliance (Android)
|
x30
|
Direct replacement model x52
|
September 2025
|
June 2027
|
September 2028
|
|
HP l Poly
|
Zoom Rooms Appliance (Android)
|
x50
|
Direct replacement model x52
|
September 2025
|
June 2027
|
September 2028
|
|
HP l Poly
|
Zoom Rooms Appliance (Android)
|
x70
|
Direct replacement model x72
|
September 2025
|
June 2027
|
September 2028
|
|
HP l Poly
|
Zoom Rooms Controller (Android)
|
TC8
|
Direct replacement model TC10
|
September 2025
|
June 2027
|
September 2028
|
|
Neat
|
Zoom Rooms Appliance (Android)
|
Bar (generation 1)
|
Direct replacement model Bar Generation 2
|
September 2025
|
June 2027
|
September 2028
|
|
Neat
|
Zoom Rooms Appliance (Android)
|
Board
|
Direct replacement model Board Pro or Board 50
|
September 2025
|
June 2027
|
September 2028
|
|
Yealink
|
Zoom Rooms Controller (Android)
|
CP960
|
Direct replacement model CP965
|
-
|
Zoom Rooms Controller 5.14.5
|
February 1st, 2025
|
|
Yealink
|
Zoom Rooms Controller (Android)
|
CP965
|
Contact your Yealink representative to explore suitable hardware replacement options.
|
September 2025
|
June 2027
|
September 2028
|
|
Yealink
|
Zoom Phone Appliance
|
VP59
|
Contact your Yealink representative to explore suitable hardware replacement options.
|
March 2025
|
December 2026
|
March 2028
|
|
Yealink
|
Zoom Phone Appliance
|
MP58/56/54
|
Direct replacement model Yealink MP5x E2 Series
|
March 2025
|
December 2026
|
March 2028
|
**Zoom End-of-Support period start dates in this column will be listed as a month until the specific Zoom Software Quarterly Lifecycle Policy enforcement date for the particular month is announced. The specific date is usually the first Saturday of the month. The specific date is usually selected and posted to the Zoom Software Quarterly Lifecycle Policy support page approximately six (6) months before the enforcement date.
*Crestron may offer an updated software package to convert existing models to Windows-attached Zoom Rooms controllers. Please contact Crestron or visit the Crestron support page.
Definitions
The terms described below are used in these guidelines:
- End-of-certification (EOC) date: The date that the device will no longer hold Zoom certification. On this date, the End-of-Life support period begins.
- End-of-sale (EOS) date: The date that the device is expected to no longer be available for purchase from the hardware manufacturer. If the device is currently Zoom Certified and the End-of-sale date falls before its End-of-certification date, then its End-of-certification date will be adjusted to be coterminous with the End-of-sale date.
- End-of-Life support period: The period of time between the End-of-Certification date and the End-of-Support (EOST) date. Zoom may allow a device that is no longer Zoom certified to update to the current Zoom software release for a period of up to twenty-one (21) months (Update Period). The total End-of-Life support period is expected to be a maximum of thirty-six (36) months.
- End-of-support (EOST) date: the date that the device will no longer be supported by Zoom on the Zoom platform, and may no longer be able to connect to Zoom services. On this date, the device may no longer be able to function with the Zoom platform.
- Zoom Software Quarterly Lifecycle Policy: Please see Zoom Software Quarterly Lifecycle Policy. Selected summary for convenient reference: Zoom requires users and developers to update to at least a new minimum version of Zoom software that is updated by Zoom every three (3) months (usually the first weekend of February, May, August, and November). For each new enforced minimum version, Zoom will also identify and provide the next version of software that Zoom plans to enforce and the start date of that enforcement. In general, absent a security update or update required by law, Zoom will make an effort to support a given version of the applicable Zoom application for at least fifteen (15) months before it is considered for end-of-support, at which point customers/users will be prompted to update to the minimum version or higher. For more details, see Zoom Software Quarterly Lifecycle Policy.
- Current Zoom software release: The most recent Zoom software version that has been released by Zoom.
- Current Zoom software release date: The date on which the Current Zoom software release is released by Zoom.
- Old Zoom software release: Prior versions of Zoom software that predate the Current Zoom software release. Zoom generally does not provide software support (e.g. patches, hotfixes, maintenance releases) for Old Zoom software releases. An update from Old Zoom software releases to a newer release, or the Current Zoom software release, may be required by Zoom Support for troubleshooting purposes. An Old Zoom software release will eventually reach the End-of-Life support period based on the Zoom Software Quarterly Lifecycle Policy.
- Final Zoom software release: The then-current Zoom software release available on the last day of the End-of-Life support period would become the Final Zoom software release for the device. Afterwards, the product will no longer be eligible for future Zoom software releases other than software support for critical bug and security fixes, as described in the guidelines.. The Final Zoom software release for a particular device will eventually reach end-of-life based on the Zoom Software Quarterly Lifecycle Policy.
- Final Zoom software release date: The date on which the Final Zoom software release is released by Zoom.