Enabling Visitor Management for the account

Account owners and admins can allow licensed users to have Visitor Management access. Account owners and admins can set up visitor management settings and invitations within the admin web portal. They can view metrics and download reports that track visitors' metrics. Account owners and admins can see when visitors are scheduled to come into the office and pair visitor management with a badging system.

Zoom’s Visitor Management provides a customizable end-to-end admin, user, and visitor experience integrated into Zoom’s platform. With features like customizable invites, kiosk check-in, reporting, and metrics, Zoom’s Visitor Management allows easy and efficient registering of guests to the workplace.

This article covers:

Prerequisites for enabling or disabling Visitor Management for the account

How to enable or disable Visitor Management

Note: To enable this feature toggle, you must complete the site information’s required fields at the account level.


To enable or disable Enable Visitor Management for the account for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Workspaces Management then Visitor Management.
  3. In the location directory navigation menu, click All Locations.
  4. At the top of the page, click Account Settings.
  5. Click the Invitation Settings tab.
  6. Under Basic, click the Enable Visitor Management for the account toggle to enable or disable it.
  7. If a verification dialog displays, click Enable or Disable to verify the change.

How to assign a Visitor Management license to users on your account

After enabling Visitor Management for your account, you will need to assign Visitor Management access to users.

Learn more about assigning Visitor Management access to users on your account.