Managing the VOD Analytics Surveys section (Legacy view)

When creating a video channel, you can create surveys for a channel and add questions to a survey at the channel level. In the Analytics section of the video channel creation setup, the Surveys tab holds your survey analytics/results.

Learn more about the Video Channels tab and the video channel creation setup.

Requirements for managing the VOD Analytics Surveys section

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license; or, Zoom Webinars Plus Unlimited or Zoom Webinars Plus Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: To access the latest Zoom Webinars Plus and Events features, the complete VOD CMS experience, and the ability to create multiple video channels, hosts must update to the most recent version of the Zoom desktop or mobile app and ensure their account has the Advanced video CMS license.

How to access the Video Channels Analytics Surveys section

1. Create a video channel or edit a video channel.
   You will be directed to the video channel setup.
2. In the channel setup's left navigation menu, click Analytics, then click Surveys.

How to view the Surveys section's metrics

View the highlights

At the top of the page, you can view the following metrics under the highlights section:

• Total Surveys Set Up: The number of surveys that have successfully been set up.
• Total Number of Survey Responses: This counts the total number of people who responded to the survey across all VOD channels and events. If a person responds to the survey twice, they will get counted as such.

View the Survey Summary table

View the following information about each survey from your videos:

• Survey Name: The survey name is displayed.
• Number of Survey Responses: This counts the number of people who responded to the survey.
• Action: Click View Response to view high-level attendee metrics for each survey. A pop-up window will appear and will display survey responses.

Enable or disable columns

You can select the columns and the columns' information that you want to hide or display. You can either use the Columns button and selecting or deselecting column toggles.

1. Access the Video Channels Analytics Surveys section.
2. Under the Survey Summary section, click the Columns button .
   A menu will display the columns you can manage.
3. To the left of the column you want to show, click the toggle to enable it .
   When enabled, the column and its information will be displayed.
4. (Optional) To the left of the column you want to hide, click the toggle to disable it .
   When disabled, the column and its information will be hidden.
5. (Optional) Click Show All to select and enable all columns.
   All columns and their information will be displayed.
6. (Optional) Click Hide All to select and disable all columns.
   All columns and their information will not be displayed.

Download data

In the top-right corner of the Survey Summary table, click Download Table Data to download a CSV report of the Survey Summary table analytics.

An updated version of Zoom Webinars Plus and Events VOD analytics is available, featuring a redesigned layout and improved navigation. To explore the updated experience, at the top of Channel analytics, click the Switch to new analytics! toggle. Learn more about using the updated analytics view.