Managing the VOD Configuration section

Hub users can set up how their attendees will access their channels with registration. They can also manage custom registration questions, geoblocking, privacy policies, and closed captions/audio transcriptions.

Hub users can also configure authentication options for Video On Demand (VOD) channels. When setting up a channel, hub users can choose from authentication methods like email one-time password (OTP), Zoom sign-in, external SSO (if available in account), or no authentication. Hub users can add email domains or addresses to an allow list. These authentication controls allow them to make their Video On Demand content private and manage who can view their video content. Viewers will be required to authenticate before accessing the VOD content.

Learn more about the Video Channels tab and the video channel creation setup.

This article covers:

• How to access the Configuration section
• How to complete the Video Access section
  • Enable or disable attendee registration
  • View attendee information collected during registration
  • Customize registration questions
  • Require authentication for video channel
  • Manage the privacy policy link
  • Manage geoblocking
• How to manage the Video Distribution section
• How to complete the Features on video playback section
  • Enable or disable closed captions
  • Enable or disable audio transcription
  • Enable or disable video download

Prerequisites for managing the Configuration section

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license; or, Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Configuration section

1. Sign in to Zoom Events.
2. In the left navigation menu, click the top dropdown arrow and select the hub you want to manage.
3. In the left navigation menu, click Video Channels.
4. Create a video channel or edit a video channel.
   You will be directed to the video channel setup.
5. In the channel setup's left navigation menu, click Configuration.

How to complete the Video Access section

Enable or disable attendee registration

1. Access the Configuration section.
2. Under Video Access, click the Require registration: attendee register once to access all content toggle to enable or disable it.

View attendee information collected during registration

1. Access the Configuration section.
2. Under The following attendee information will be collected during registration, view the list of information.
3. To change the attendee information, edit the custom registration questions.

Note: Email addresses are required by default.

Customize registration questions

1. Access the Configuration section.
2. Under Video Access, click Customize Registration Questions to select the details you want registrants to include during the registration process and to create a questionnaire for them to answer during the registration process.
   Note: Once a channel is published, an event organizer will be able to add, change, or delete registration questions.
   • Registrant's Details tab: Under the Field column, select the checkboxes next to the details you want registrants to provide when they register for the channel. If the registrant is required to provide the details you selected, select the checkbox under the Required column.
     • (Optional) At the top of the window, select the box next to Field and/or Required to select all the boxes under their respective column.
     • When hosts enable registration for a Video On Demand (VOD) channel, the First Name, Last Name, and Email Address fields are activated for VOD users. These fields are mandatory by default; however, the host can make the First Name and Last Name fields optional. The registration report will display the First Name and Last Name fields. Additionally, hosts can enable registration questions when a VOD channel requires registration. When there are registration questions, the registration page will show the I already registered and Continue actions. VOD attendees' marketing consent results will be reflected in the registration report.
   • Custom Questions tab: Click + New Question to add questions to your survey.
     You can use different question formats to get feedback on what's most important to you.
3. Click Save All to save your settings.

Require authentication for video channel

Note: This feature is currently only available for the Zoom Events Experience channels.

1. Access the Configuration section.
2. In the Video Access section, under Authentication: restrict content access to qualified users, click the dropdown menu to select the authentication method you want to use:
   • Sign in with Zoom or authenticate over email OTP: Users must sign in with their Zoom account and use a one-time password (OTP). This channel will be available to public. Enable allow list to make the channel private.
   • Sign in with Zoom: Users must sign in with their Zoom account. This channel will be available to public. Enable allow list to make the channel private.
   • Sign in to external Single Sign-On: Users must authenticate through a third-party authentication service. This channel will be available authenticated users. Authentication is required to access this channel.
   • Bypass authentication: This channel will be available to public. Authentication is not required to view content in this channel.
3. Optional) Select the Apply Allow List checkbox to add restrictions to your event by allowing certain users on the allow list to join your event. Only users on the allow list will be able to view and register for this event.
   Note: Specified users can only register once and cannot register on behalf of others.
   • To add all users from a specified domain to your event’s invite list:
     1. Click Add domain.
     2. Enter a valid domain.
        Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain. If you have multiple domains, separate them by commas in the text box.
     3. Click Save.
   • To import multiple specified domains to your event's invite list:
     1. Click Add domain.
        A pop-up window will appear.
     2. In the window, select Import domains from CSV.
     3. Drag and drop a CSV file into the window, or click Choose Files to find the CSV file you want to import, then click Open.
        Note: Maximum items must be less than 20,000 per CSV file. The new imports will be added to the existing records.
     4. Once the CSV file has been imported, click Save.
        The number of added specific domains will appear under Allow List.
     5. (Optional) To the right of the specified domains, click View.
        The invited domain list will appear.
     6. Manage your allowed domains:
        • View your allowed domain list or search for domains.
        • Delete individual domains:
          1. To the right of a domain, click the trash icon .
          2. In the confirmation window, click Delete.
        • Delete multiple domains:
          1. In the allowed domain list, select the domain checkboxes that you want.
          2. (Optional) Select the  Domain checkbox to select all checkboxes.
          3. At the top of the box, click Delete.
          4. In the confirmation window, click Delete.
   • To add users to your event's invite list by email:
     Note: Only users added to the invite list can view and register for this ticket type.
     1. Click Add email address.
        An Add Users to Invite List pop-up window will appear.
     2. Under Enter email addresses, enter email addresses of the users you want to invite, then press Enter. Click X by a user’s email address to remove the user.
     3. Click Save.
     4. (Optional) Click Add to add more users by email.
     5. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
   • To import multiple users' emails to your event's invite list:
     1. Click Add email address.
        An Add Users to Invite List pop-up window will appear.
     2. In the window, select Import email addresses from CSV. 
     3. Drag and drop the CSV file into the window, or click Choose Files to find the CSV file you want to import, then click Open.
        Note: Maximum items must be less than 5,000 per CSV file. The new imports will be added to the existing records.
     4. Once the CSV file has been imported, click Save.
        The number of added specific users will appear under Allow List.
     5. (Optional) To the right of the number of specified email addresses, click View.
        The invited user list will appear.
     6. Manage your invited users:
        • View your invited user list or search for invited users.
        • Delete individual users:
          1. To the right of a user, click the trash icon .
          2. In the confirmation window, click Delete.
        • Delete multiple users:
          1. In the invited user list, select the user checkboxes that you want.
          2. (Optional) Select the Email checkbox to select all checkboxes.
          3. At the top of the box, click Delete.
          4. In the confirmation window, click Delete.
4. Click Save.

Manage the privacy policy link

You can upload up to 3 privacy policies for your channel. Your organization’s privacy policy will be displayed when the user registers for the channel.

1. Access the Configuration section.
2. Under Privacy Policy Link, upload up to 3 privacy policies for your event. Your organization’s privacy policy will be displayed before users access the videos in the channel.
   1. Under Privacy Policy Link, click + Add.
      A text box will appear.
   2. In the text box, enter the URL of your privacy policy.
   3. (Optional) Repeat steps to add up to two more privacy policy links.
   4. (Optional) Click the delete icon to delete a privacy policy link.
3. Click Save.

Manage geoblocking

1. Access the Configuration section.
2. In the Video Access section, under Geoblocking, click the pencil icon .
3. Use the dropdown menu to select the countries or regions where users won't be allowed to register for this event.
   Ticket availability will be limited to users outside of these countries and regions only. The availability of Zoom Events is determined by the geographic location of the user.
4. (Optional) To the right of a country, click the icon to remove the country from the geoblocking list.
5. Click Save.
   Notes:
   • External registrations (via pre-registration) won't be affected by geo-blocking.
   • Geo-blocking restrictions can be modified after the channel has been published. This will affect all future registrations. It is the host's responsibility to confirm if the updated geo-blocking restrictions follow compliance for all existing registrations.
   • India is added to the geo-blocking list by default based on location requirements. If removed, additional business information may be needed. If the channel is open to India, hosts must add information about their business to the hub. The first time a host includes India as a country that is allowed to register for their channel, the host will have to add information about their business after clicking Save.

How to manage the Video Distribution section

In the video channel setup, the hub owner or hub hosts can create customized URLs for their Video On Demand (VOD) channel links.

Note: The Zoom Events Experience video channels only support this feature.

1. Access the Configuration section.
2. In the Video Distribution section, under How will attendees access this channel?, configure the link you can share with your attendees by selecting from the following options:
   Note: The auto-generated link will be generated after you publish.
   
   • Auto-generated Channel URL: Zoom Events will automatically create a link for you.
     Note: If you selected this option, proceed to step 7.
   • Customize Channel URL: Customize your video channel URL to make it easier for your attendees to remember your event.
     Note: If you selected this option, proceed to step 3.
3. Under Channel URL, enter a customized video channel URL path.
   Notes:
   • You cannot use symbols, spaces, or special characters.
   • There is a maximum of 256 characters.
   • The custom URL link will be active after you publish.
4. Click Update to save the custom URL path.
5. Click Copy Link to copy the customized URL to share with others. You can make the link accessible to others by copying it.
6. (Optional) Click Edit Channel URL to edit your custom URL path.
7. Click Save.

How to complete the Features on video playback section

These controls apply to all videos within this channel.

Enable or disable closed captions

If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant.

1. Access the Configuration section.
2. In the Features on video playback section, click the Closed Caption toggle to enable or disable it.

Learn more about using captions in Zoom Events.

Enable or disable audio transcription

Audio transcription automatically transcribes the audio of a meeting or webinar that you record to the cloud. This supports the recordings of Zoom meetings, webinars, or events.

1. Access the Configuration section.
2. In the Features on video playback section, click the Audio Transcription toggle to enable or disable it.

Enable or disable video download

When creating Video On Demand (VOD) channels, hub owners, hosts, and co-hosts can make video content downloadable. This allows attendees to download available video files from playback pages. Attendees are limited to 5 concurrent downloads and are notified when additional downloads must wait. Additionally, hub owners, hosts, and co-hosts can make content downloadable when creating embeddable channels. The download option allows attendees to access videos offline.

Note: Certain accounts can access this feature. Contact Zoom Support to discuss whether this feature is available for your account.

1. Access the Configuration section.
2. In the Features on video playback section, click the Video Download toggle to enable or disable it.
   Note: This toggle is disabled by default.