Managing the video channel Configuration section


Hub users can set up how their attendees will access their channels with registration. They can also manage custom registration questions, geoblocking, privacy policies, and closed captions/audio transcriptions. 

Learn more about the Video Channels tab and the video channel creation setup.

This article covers:

Prerequisites for managing the Configuration section

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Configuration section

  1. Sign in to Zoom Events.
  2. In the left navigation menu, click the top dropdown arrow and select the hub you want to manage.
  3. In the left navigation menu, click Video Channels.
  4. Create a video channel or edit a video channel.
    You will be directed to the video channel setup.
  5. In the channel setup's left navigation menu, click Configuration.

How to complete the Video Access section

Enable or disable attendee registration

  1. Access the Configuration section.
  2. Under Video Access, click the Require registration: attendee register once to access all content toggle to enable or disable it.

View attendee information collected during registration

  1. Access the Configuration section.
  2. Under The following attendee information will be collected during registration, click Show More to expand the list.
  3. To change the attendee information, edit the custom registration questions.

Note: Email addresses are required by default.

Customize registration questions

  1. Access the Configuration section.
  2. Under Video Access, click Customize Registration Questions to select the details you want registrants to include during the registration process and to create a questionnaire for them to answer during the registration process.
    Note: Once a channel is published, an event organizer will be able to add, change, or delete registration questions.
    • Registrant's Details tab: Under the Field column, select the checkboxes next to the details you want registrants to provide when they register for the channel. If the registrant is required to provide the details you selected, select the checkbox under the Required column.
      • (Optional) At the top of the window, select the box next to Field and/or Required to select all the boxes under their respective column.
    • Custom Questions tab: Click + New Question to add questions to your survey.
      You can use different question formats to get feedback on what's most important to you.
  3. Click Save All to save your settings.

Manage geoblocking

  1. Access the Configuration section.
  2. In the Video Access section, under Geoblocking, click the pencil icon .
  3. Use the dropdown menu to select the countries or regions where users won't be allowed to register for this event.
    Ticket availability will be limited to users outside of these countries and regions only. The availability of Zoom Events is determined by the geographic location of the user.
  4. (Optional) To the right of a country, click the icon to remove the country from the geoblocking list.
  5. Click Save.
    Notes:
    • External registrations (via pre-registration) won't be affected by geo-blocking.
    • Geo-blocking restrictions can be modified after the channel has been published. This will affect all future registrations. It is the host's responsibility to confirm if the updated geo-blocking restrictions follow compliance for all existing registrations.
    • India is added to the geo-blocking list by default based on location requirements. If removed, additional business information may be needed. If the channel is open to India, hosts must add information about their business to the hub. The first time a host includes India as a country that is allowed to register for their channel, the host will have to add information about their business after clicking Save.

How to complete the Features on video playback section

These controls apply to all videos within this channel.

Enable or disable closed captions

If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant.

  1. Access the Configuration section.
  2. In the Features on video playback section, click the Closed Caption toggle to enable or disable it.

Learn more about using captions in Zoom Events.

Enable or disable audio transcription

Audio transcription automatically transcribes the audio of a meeting or webinar that you record to the cloud. This supports the recordings of Zoom meetings, webinars, or events.

  1. Access the Configuration section.
  2. In the Features on video playback section, click the Audio Transcription toggle to enable or disable it.