Managing the Lobby Announcements tab


You can create and prepare messages to be broadcast as announcements—to be read by all participants—in the lobby. The announcements are saved and can be broadcast at any time in a live lobby. In the announcements, you can include links and attach files for attendees to download.

You can also pin important information to the event chat or lobby for users to easily access before, during, or after the event. This feature allows you to easily relay important information to attendees when they first join the lobby. When an announcement is pinned, the announcement will persist in the lobby and lobby chat before and after the event is live.

Broadcasting announcements to the lobby makes it easy for hosts to address everyone at once. This feature is especially useful if hosts need to maintain or moderate a lobby chat, if there is an important announcement to make, or if the need to remind users about the rules for their chat and community arises.

Learn more about creating a Zoom Event and managing chat controls.

This article covers:

Prerequisites for managing the Lobby Announcements tab

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Lobby Announcements tab in Zoom Events

  1. Create a Zoom Event or edit an upcoming event to access the event setup.
  2. In the event creation flow navigation menu, click Communication, then click Lobby Announcements.

The Lobby Announcements page will display the following information:

How to create an announcement

  1. Access the Lobby Announcements tab.
  2. In the top-right corner, click the + Add Announcements button.
    A panel will appear.
  3. In the panel, edit the following information:
    • Announcement Name: Describe what this notification is about.
    • Preview Announcement: See a preview of the announcement as you edit it.
    • Title: Enter a title for this announcement.
    • Description: Enter a description for this announcement.
    • Link to: Select from the following options:
      • None
      • A page within this Event: Use the dropdown menu to select the page within the event that you want to link to. 
      • A session: Search for the session name that you want to link to.
      • External link: In the text box, enter the external URL.
    • Link Label: Enter the link's button text.
    • Downloadable Material: Include a PDF for the attendees to download from this announcement. 
      Note: The format is PDF file only. The maximum file size is 15 MB, up to 5 files.
    • Select Audience: Select who you want to send the announcement to:
      • Everyone: Send to all attendees.
      • Customize Audience: Send to a subset of attendees.
        1. Sort your audience's ticket groups in the following ways:
          • Alphabetical
          • Recently Created
          • Search audience ticket groups by a keyword.
        2. (Optional) Select the Select all checkbox to select all sessions.
        3. To the left of the audience ticket groups, select the checkboxes to send them the announcement. 
          To remove a selected audience, deselect the audience checkbox or click the X to the right of the session name.
    • Schedule: Select or customize the trigger for the announcement:
      • Choose existing trigger: After selecting this option, click the dropdown menu under This message will be sent, and select an existing trigger option.
      • Customize trigger: Set a specific time and date when this message will be sent.
    • Pin this announcement: Click the toggle to enable or disable it. When enabled, the announcement will be non-dismissible and persist as long as the lobby is open. When disabled, attendees can still view it in the notifications section of the chat.
      Note: Hosts can enable 2 announcements. Additionally, hosts can pin only 1 announcement.
    • Send as push notification: Click the toggle to enable or disable it. When enabled, the announcement will be sent in the form of web and mobile push notifications to the registrants of the event. Enabling this will expand its reach beyond attendees who are in the lobby.
  4. Click Save.

The announcement will be available for broadcasting.

How to enable or disable an announcement

  1. Access the Lobby Announcements tab.
  2. Locate the announcement you want to manage.
  3. Under the Status column, click the toggle to enable or disable it.
  4. If a verification dialog displays, click Enable or Disable to verify the change.

When enabled, the announcement will be broadcast in the lobby.

Enable or disable announcements in bulk

  1. Access the Lobby Announcements tab.
  2. To the left of the announcements, select the announcements' checkboxes that you want to manage.
  3. At the top of the page, click the Change Status dropdown, then select Enable notification or Disable notification.
    The selected announcements' statuses will be enabled or disabled.

When enabled, the announcement will be broadcast in the lobby.

How to edit announcements

  1. Access the Lobby Announcements tab.
  2. Under the Announcement Name column, click the name of the announcement that you want to edit.
    The editing panel will appear.
  3. Edit the announcement.
  4. When you're finished editing the announcement, click Save.

How to delete announcements

  1. Access the Lobby Announcements tab.
  2. Under the Announcement Name column, click the name of the announcement that you want to delete.
    The editing panel will appear.
  3. At the bottom of the editing panel, click Delete .
    A confirmation window will appear.
  4. In the window, click Delete.

Note: Once removed, the announcements cannot be recovered. 

Delete announcements in bulk

  1. Access the Lobby Announcements tab.
  2. To the left of the announcements, select the announcements' checkboxes that you want to delete.
  3. At the top of the page, click Delete.
    A confirmation window will appear.
  4. In the window, click Delete.

Note: Once removed, the announcements cannot be recovered.