Managing Zoom Surveys as an administrator


Zoom Surveys is a stand-alone feature that allows users to manage a library of surveys, polls, and quizzes. Administrators can access the library from the Zoom web portal and apply its contents to Meetings, Webinars, and Contact Center.

This article covers:

Prerequisites for managing Zoom Surveys as an administrator

Note: This feature is currently available to select customers. It will be generally available in the coming weeks.

How to create and send surveys

Use a survey to collect responses through a shared link or after meetings and webinars.

Create a survey

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Survey & Poll Management.
  3. Click + Create, select Survey, then click Create. 
  4. Click the title Untitled Survey... to give the survey a name.
  5. Review the question types and configuration options, then select the question type for the first question.
  6. (Optional) Click + Add Question to add another question to the survey.
  7. (Optional) Click gear icon at the top right to configure the following options:
    • Require answers to be anonymous
    • Numbered questions
    • Show question type
    • Feedback after submission
  8. (Optional) Click the color palette icon to customize the survey's colors. 
  9. (Optional) Click the preview icon to see a preview.
  10. (Optional) Click the ellipses icon at the top right to Save as draft.
  11. (Optional) Click Save to allow the survey to be sent after meetings. 

Send a survey

Review our articles on how to assign surveys to meetings or webinars and send them after a session. 

How to create and start polls or quizzes

Use a poll or quiz to collect responses or answers during meetings and webinars. 

Create a poll or quiz

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Survey & Poll Management.
  3. Click + Create, select Poll or quiz, then click Create. 
  4. (Optional) A poll will be created by default. Click the toggle next to Make it a quiz at the top right to switch. 
  5. Click the title Untitled Poll... to give the poll or quiz a name.
  6. Review the question types and configuration options, then select the question type for the first question.
  7. (Optional) Click + Add Question to add another question to the poll or quiz.
  8. (Optional) Click gear icon at the top right to configure the following options:
    • Require answers to be anonymous
    • Numbered questions
    • Show question type
    • Feedback after submission
  9. (Optional) Click the color palette icon to customize the survey's colors. 
  10. (Optional) Click the preview icon to see a preview.
  11. (Optional) Click the ellipses icon at the top right to Save as draft.
  12. (Optional) Click Save to allow the poll or quiz to be started during meetings. 

Start a poll or quiz during a meeting

Review our articles on how to use polls in meetings and webinars or how to use quizzes in meetings and webinars. 

How to create and send consumer engagement surveys

Review our article on how to use surveys with Zoom Contact Center.

How to set a default survey for all meetings and webinars

By enabling this setting, you can set a default survey for all scheduled meetings and webinars, except those with Personal Meeting IDs.

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Account Settings.
  3. Click In Meeting (Basic) on the left menu, then locate the Meeting Survey heading. 
  4. Click the checkbox next to Use default survey.
    Use the drop down menu to select any survey from the account library. 
  5. (Optional) If you want to make this setting mandatory for all users, click the lock icon , and then click Lock to confirm the setting.

How to view survey, poll and quiz results

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Survey & Poll Management.
  3. Locate the row of the survey, poll, or quiz you want to view results for the, then click the report icon on the right.