Accessing the query library

Zoom Virtual Agent admins can view and manage uploaded queries in the query library. This feature enables admins to find and manage queries more easily, and quickly view and understand query statuses.

This article covers:

Prerequisites for accessing the query library

How to access the query library

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Knowledge Base.
  3. Click the Review tab.
    You will find the query library page.

Manage queries in the query library

In the query library, you can view and manage the queries displayed across the following tiles:

Note: The number of queries listed in the query library can be filtered by knowledge base and by language.

When you click on one of these groups, it will direct you to a page displaying a table listing all queries, including details like the query itself, disposition, best answer, and query category. This can be sorted alphabetically, by disposition, by best answer and by query category. On this page, you'll find the following features: