A number port allows you to move your existing number from one Telecommunications Service Provider to Zoom Phone.
This article covers:
|Original Number management provider||Service provider||Porting to||Comments|
|NTT (East/West)||NTT (East/West)||Zoom||Supported|
|NTT (East/West)||*Other Operators (Rakuten, KDDI, …)||Zoom||Supported|
|NTT (East/West)||Softbank||Zoom||Not supported|
|Other Operators (Rakuten, KDDI, Softbank)||Respective Original Number management provider||Zoom||
This is a general market limitation
* The NTT numbers have been ported previously to another provider.
The list below provides an overview of the supported provider/service combinations for which 0ABJ numbers can be ported if NTT is the original number management provider:
|ＮＴＴ東日本(NTT East Japan)||ひかり電話(Hikari phone)|
|ＮＴＴ東日本(NTT East Japan)||加入電話／ＩＳＤＮ(Subscriber phone / ISDN)|
|ＮＴＴ西日本(NTT West)||ひかり電話(Hikari phone)|
|ＮＴＴ西日本(NTT West)||加入電話／ＩＳＤＮ(Subscriber phone / ISDN)|
|ＫＤＤＩ||ａｕひかり電話／ケーブルプラス(au Hikari Phone / Cable Plus)|
|ＫＤＤＩ||メタルプラス電話(Metal Plus phone)|
|ＫＤＤＩ||ａｕひかりビジネス(au Hikari business)|
|ＫＤＤＩ||法人メタル系(Corporate metal system)|
|ＮＴＴ－Ｃ||IP Voice(previously Hikari Line)|
|ＮＴＴ－Ｃ||Direct Calling(previously Centrex)|
|その他(others)||ＣＴＣ＿コミュファ光電話(CTC_ Commufa Hikari Phone)|
|その他(others)||ＣＴＣ＿ＩＳＤＮ・その他(CTC_ISDN / Others)|
|その他(others)||ケイ・オプティコム＿ｅｏ光電話(Kay Opticom _EO Hikari Phone)|
|その他(others)||エネルギア＿メガエッグ光電話(Energear _ mega -egg optical telephone)|
|その他(others)||ＳＴＮｅｔ＿ピカラ光電話(STNET_ Picara Hikari Telephone)|
|その他(others)||楽天コミュニケーションズ（旧ＰＷＤ）(Rakuten Communications (formerly PWD))|
|その他(others)||ＱＴＮｅｔ＿ＢＢＩＱ光電話(QTNET_BBIQ Hikari Phone)|
|その他(others)||アルテリア・ネットワーク＿ＵＣＯＭ(Alteria Network _UCOM)|
|その他(others)||株式会社アイ・ピー・エス(I PES Co., Ltd.)|
Note: The LOA and porting form for porting numbers in Japan needs to be completed in Japanese double-byte characters and we will require some information in both Kanji and Katakana characters.
The following scenarios are to be considered when submitting a port-in request:
|Port in the complete group: parent number and all child numbers||Supported|
|Port in one or more child numbers and leave the parent number||Supported|
|Port in only the parent number||NOT supported||Request your current provider to change the parent number to a child number.|
|Port in the parent number with child number(s) where not all child numbers will be ported||NOT supported||Request your current provider to change the parent number to a child number.|
|Port in group numbers: Requesting different LNP dates||NOT supported||Numbers in a group will be ported on the same day|
|Port in child number with features (such as voice warp, AIS, etc.)||NOT supported||Request the current provider to remove the feature or Port all numbers in the group|
Time frames to port phone numbers in Japan are dependent on the regulatory requirements and the responsiveness of the suppliers in the chain. The process is also reliant on the accuracy of the information provided. We will always keep you advised as the order progresses.
Note: On the day of transfer, you may experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the old carrier. Porting can take place sooner or later than the lead times quoted.
Q: How long until we receive an update from the carrier after the order submission?
A: A response may take up to 5 business days. Status inquiry can only be requested on the 6th business day from the submission date.
Q: Why will it take so long to complete my LNP order?
A: The LNP lead time is dictated by the business rules of the losing carrier within the framework of government regulation. LNP lead time is based on the complexity of the port request. Your current service provider may require a greater level of validation and back-office work related to your LNP order. Zoom strives to provide a response from the losing service provider with enough time for our customers to prepare for the day of LNP activation, and the lead time indicated allows us to accomplish a schedule that accounts for our customer’s needs.
Q: How do I check the status of my current LNP order?
A: You will see the status of your phone number in the unassign tab of your Zoom Phone online account one (1) business day after you successfully submitted the LNP order, it will show as Pending Numbers. You will also receive notifications every 4 business days or as soon as relevant updates are available.
Q: Can we add or remove numbers to an existing LNP order?
A: No. Please list all the numbers that you want to port before submitting an order. An order that requires an add or removal of numbers will need to be canceled and resubmitted, which will set the whole process to day 1.
Q: My order already has an LNP date, can we move it to an earlier date?
A: No. Expedites are not possible and are not industry-supported.
Q: Can Zoom undo or reverse the completed LNP order?
A: No. LNP reversal is not supported. You will need to contact your old service provider to start the LNP process going back to their system.
Q: What are Zoom’s LNP team operating hours?
A: Zoom porting team operating hours are from 8 AM – 5 PM JST, closed on weekends and holidays.
Q: Can I request a weekend, after business hours, or holiday LNP date/time?
A: No. LNP is only scheduled on a business day, between Monday through Friday, and has a fixed window time.
Q: How do I cancel my Port-In request?
A: You can respond to the existing LNP ticket (email thread) and inform the LNP team of your intent to cancel the LNP order.
Note: Orders can only be canceled once the order received porting date is received and should be notified 3 working days before the set porting date.
Q: Can I reschedule my LNP date?
A: Yes, but this will require additional time as the existing order will need to have a porting date first as the order will need to be canceled and submit a new order which will set back the porting process to day 1.
Q: Why Zoom cannot support LNP for my number even though it’s with NTT?
A: There are multiple classifications of 0ABJ numbers.