Enabling and managing custom emojis for Team Chat

Custom emojis allow your users to express themselves in more ways than the standard emoji suite provides. While custom emojis are enabled by default, admins can disable this feature or control who can upload emojis in account settings.

Requirements for enabling and managing custom emojis

• Account owner or admin permissions

Note: Please contact Zoom Support to have this feature enabled. After contacting support, allow up to 3 business days for the feature to be enabled.

How to enable or disable Team Chat custom emojis

Account

To enable or disable Team Chat custom emojis for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Team Chat tab.
4. Under Sharing, click the Custom emojis toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent this setting from being configured at the account level, click the lock icon, and then click Lock to confirm the setting.
7. If enabled, select who on your account can upload custom emojis:
   • Anyone: Any user on your account will be able to upload their own custom emojis through the Zoom app.
   • Account administrators and specified users: Only account admins and other specified users on your account will be able to upload their own custom emojis through the Zoom app.

Note: Uploaded custom emojis are available for all users, not just the user that uploaded the custom emoji.

How to manage uploaded custom emojis

Admins can view all custom emojis uploaded by their users. Here they can see who uploaded the emoji, the emoji name, the emoji image, and when it was uploaded.

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Team Chat tab.
4. Under Sharing, find the Custom emojis setting.
5. Click Manage Custom Emojis.
   All uploaded emojis will be listed, with the emoji’s name, the emoji image, the uploader’s name, and the date added shown for each emoji.
6. (Optional) Click Delete to remove that custom emoji from your organization’s account.
   Note: Depending on who has permission to upload custom emojis, deleted emojis may be able to be re-uploaded.