You can allow Zoom Phone admins in your account to manually add Zoom Phone recordings owned by your users to Zoom Revenue Accelerator. Phone recordings performed while being a member of a call queue are not supported at this time.
Prerequisites for managing Zoom Revenue Accelerator access to Zoom Phone recordings
- Business or Enterprise account
- Licensed user with Zoom Revenue Accelerator and Zoom Phone licenses
- Zoom Phone recordings accessible from Zoom Cloud
How to enable/disable Manage Zoom Revenue Accelerator access to Zoom Phone recordings
This setting is available only at the account level and can be enabled/disabled as follows.
- Sign in to the Zoom web portal.
- In the navigation menu, click Account Management then Account Settings.
- Click the Zoom Phone tab.
- Locate Manage Zoom Revenue Accelerator access to Zoom Phone recordings.
Tip: Enter keywords in the search bar above the Zoom Phone tab to find settings. - Click the toggle to enable or disable the setting, then select the following if desired:
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Auto-sync recordings owned by users and call queues to Zoom Revenue Accelerator: Automatically add Zoom Phone recordings for Zoom Revenue Accelerator licensed users to Zoom Revenue Accelerator.
Note: Call queue recordings are not supported at this time. -
Automatically enable Automatic Call Recording when a user is assigned a Zoom Revenue Accelerator license: Automatically enable automatic call recording for new users being assigned the Zoom Revenue Accelerator license.
Note: Selecting this feature does not impact users who are already been have the Zoom Revenue Accelerator license. - Click Save.
- In the dialog box, read the consent, select the acknowledgment box, and then click Confirm.
- (Optional) Manually add Zoom Phone recordings owned by your users to Zoom Revenue Accelerator.