Potential crash on 32-bit Windows devices with very high-resolution screens


Windows devices running the 32-bit version of the VDI client may experience an unexpected crash if the following conditions are met:


This potential issue impacts customers using Windows thin clients.


This is caused by a memory management issue. Larger screens require more system memory and the 32-bit VDI client does not currently support the additional memory required for these screen resolutions.


While Zoom looks into potential solutions for this issue on 32-bit clients, upgrading to the 64-bit version of the VDI client is the only current solution, as this issue does not affect the 64-bit version.