The integration of Zoom Virtual Agent with Atlassian allows Confluence spaces and pages to function as Knowledge Bases for question answering. This development elevates your Zoom Virtual Agent experience by facilitating quick and efficient access to information. In this article, we will guide you through the process of enabling Zoom Virtual Agent integration with Atlassian, as well as how to delete the integration connection settings if necessary.

This article covers:

• How to enable Zoom Virtual Agent Atlassian integration
• How to reconnect the Atlassian integration
• How to delete the Atlassian integration connection settings

Prerequisites for enabling Zoom Virtual Agent Atlassian integration

• Account owner or admin privileges for the Zoom web portal
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license
• Edit access to Virtual Agent product

How to enable Zoom Virtual Agent Atlassian integration

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Integrations.
3. Click Add Integration then Atlassian.
4. On the Add Atlassian Integration page, provide the following:
   
   • In the Name field, enter a display name for your connection.
   • Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.
5. Click Save.
   A new tab will open and take you to the authentication flow. If you are already logged into Atlassian, you won't be asked for your credentials. However, if you are not logged in, you will be prompted to enter your credentials and submit them. After you successfully log in, you will be able to see the integration added to your integrations page.
6. In the navigation menu, click AI Management then Integrations.
   You will see the Atlassian application with a Connected status.

How to reconnect the Atlassian integration

When used in knowledge management or support channels, the integration may disconnect as a result of token expiry or authentication issues.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Integrations.
3. In the Status column of the disconnected integration, click Re-connect.
   You will be taken to the page where you can edit the integration details.
4. (Optional) Edit the integration details.
5. Click Save.
   A new tab will open and take you to the authentication flow. If you are already logged into Atlassian, you won't be asked for your credentials. However, if you are not logged in, you will be prompted to enter your credentials and submit them. After you successfully log in, you will be able to see the integration added to your integrations page.
6. In the navigation menu, click AI Management then Integrations.
   You will see the application with a Connected status.

How to delete the Atlassian integration connection settings

After you have established the Atlassian integration connection, it cannot be edited. If you need to make changes due to subdomain change, you can delete the connection and create it again.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Integrations.
3. In the Applications tab, click the ellipsis icon  to the right of the Atlassian application then Delete.
4. Click Delete to confirm.