Zoom updated our support center on November 4, 2023, to provide you with an improved customer experience for both self-service support and ticketing. During the maintenance window, you may have experienced intermittent delays and outages to Zoom Support. As part of this update, support.zoom.us will be moving to support.zoom.com.
Maintenance will take place on Saturday, November 4 from 6am-2pm PT. Updates will be made on Zoom Service Status on migration day.
Zoom is performing this maintenance to provide you with an improved customer experience.
You can expect an improved experience for finding solutions in our knowledge base. Additionally, agents will have improved processes to answer your needs more quickly.
All users will be impacted during this maintenance window.
Your tickets will be accessible during this maintenance window. However, tickets that are closed and older than 365 days old will not be accessible. In addition, your existing ticket ID number will change. However, you can still find your ticket by searching the old ticket ID number.
Closed tickets older than 365 days will not be accessible in the Support Center after this maintenance period.
No, accounts cannot opt out of this maintenance and it cannot be rescheduled.
No action needs to be taken.
No, customer vanity URLs will not be impacted. These changes will only impact support.zoom.us to support.zoom.com.
Ticket updates may experience delays during the maintenance window, but all updates will be available once it is completed.
Due to this migration, the ability to follow, or subscribe, to pages is not currently available. We are working to reintroduce this ability and will share details on how customers can follow articles when available.