Troubleshooting not receiving pop-up notifications on Zoom Team Chat
Zoom users are not receiving pop-up notifications on Team Chat when they are pinged by another user.
This issue could be due to multiple notification settings prohibiting or competing with each other, or otherwise not enabled.
Check Zoom settings to allow Team Chat notifications
Check device settings to allow notifications from Zoom
- On your device, locate the notification settings and select the option to allow notifications from Zoom. On macOS devices, if you're using an external monitor, verify that Allow notifications when mirroring or sharing display is also enabled.
- If you have a Do Not Disturb or Focus feature enabled on your device, ensure that Zoom is included as an allowed app.
- Check if sound alerts are defaulting to a connected headset, which may overwrite any other notifications and alerts.