Enabling Zoom Mail Email Compose with AI

Sometimes finding the right words can be challenging. Email Compose with AI for Zoom Mail leverages AI technology, which may include third-party models, to help you generate an email, using information from the thread and/or inputting a more specific prompt. Email compose with AI can assist when drafting a new email or responding to an email thread.

Learn more about how to use Email Compose, how AI features handle your data, and supported languages for AI features.

Requirements for enabling or disabling Email Compose for Zoom Mail

• A Zoom Workplace Pro, Zoom Workplace Pro Plus, Zoom Workplace Business, Zoom Workplace Business Plus, Zoom Workplace Enterprise, Zoom Workplace Enterprise Plus, or Enterprise Bundle account
• Account owner or admin privileges
• Zoom Mail and Calendar Clients enabled

Notes:

• AI features may not be available for select verticals and select regional customers.
• Email compose is currently unavailable for Zoom Mail accounts.

How to enable or disable Email Compose for Zoom Mail

Account

To enable or disable Email Compose for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click the Zoom AI.
5. Under Mail & Calendar, click the Email compose with AI toggle to enable or disable it.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

If Email compose with AI is disabled and locked, there will be an additional option below, allowing admins to control if the Email Compose option is still shown when drafting an email. If shown in the compose toolbar, the user can request to have the feature enabled, which will send an email from Zoom to all account admins.

• If Shown in compose toolbar  is displayed, users will still see the option in the compose toolbar and have the option to request an admin enable this feature.
• If Hidden in compose toolbar  is displayed, users will not see the compose toolbar option or the ability to request admin enablement. The user would need to request for an admin to provide access to this feature (if locked at either group or account level).

Group

To enable or disable Email Compose for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users .
4. Click Groups.
5. Click the applicable group name from the list.
6. Click the Zoom AI tab.
7. Under Mail & Calendar, click the Email compose with AI toggle to enable or disable it.
8. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.