Enabling or disabling VIP Delegation

VIP Delegation allows a user in your account to be contacted by phone only by a VIP list of users. This is particularly useful if your user is an executive that doesn’t want to be accessible by everyone unless they explicitly allowed it. This feature is disabled by default and requires the Zoom Phone license with the Customer Engagement Pack add-on.

Requirements for VIP Delegation

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin
• Customer Engagement Pack add-on

How to enable or disable VIP Delegation

You can enable or disable VIP Delegation for your user as follow to allow a list of users with VIP privileges to contact them.

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration, then click Phone system, followed by Users & Rooms.
4. Click on the name of the user you want to enable or disable the feature for.
5. Click the User Settings tab.
6. Under Delegation & Assistant, to the right of VIP Delegation, click the toggle to enable or disable it. If enabled, select the following:
7. Under VIP Contacts, select one of the following:
   • Ring me only: Contacts on the list can directly contact the user.
   • Ring me first, my delegate(s) next: Contacts in the list can ring the user first, then their delegate(s) if unavailable.

     Notes: 

     • Ring me first, my delegate(s) next option is only available if the delegator has at least one delegate with the Answer Calls privilege.

     • VIP contacts can only be managed directly by the delegator or by delegate(s) with granted privileges on the Zoom client under Contacts.

     • In the August 2023 update, delegate(s) will not be automatically added to the delegator’s VIP contacts. If the delegator prefers to receive calls directly from the delegate(s) or allow them to perform warm transfers, they should manually get added to the delegator’s VIP Contacts list.

   • Under Everybody Else, select one of the following:

     • Ring me and my delegate(s) simultaneously: People not on the VIP list, can ring both the user and their delegate(s).
     • Ring my delegate(s) first, me next: People not on the VIP list, can ring the delegate(s) then the user.
     • Ring me first, my delegate(s) next: People not on the VIP list, can ring the user first then their delegate(s).
     • Ring me only: People not on the VIP list can ring the user only.
     • Send to voicemail/videomail: People not on the VIP list will be sent to voicemail/videomail.
8. Click Save.
9. (Optional) Assign a delegate(s) on the user’s behalf to manage their calls.
10. (Optional) Under Assign delegation privileges to, select Manage VIP Contacts, if you’d like to allow the delegate(s) to manage the delegator's VIP contacts.
11. Click Save.