You must enable Feedback to Zoom in your settings, which will add a feedback option in the Zoom desktop client and mobile app.
Once you've enabled Feedback to Zoom, you can also enable the end-of-meeting experience feedback survey, which prompts meeting participants to click either thumbs up or thumbs down when a meeting ends to provide feedback about the overall meeting experience.
We will use the collected data to enhance our services and products.
This article covers:
Prerequisites for enabling or disabling sending feedback to Zoom
- Account owner or admin privileges
How to enable or disable Feedback to Zoom
Account
To enable or disable the Feedback to Zoom setting for all users in the account:
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- Click Account Management, then Account Settings.
- Click the General tab.
- Under Other, click the Feedback to Zoom toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
- (Optional) To prevent all users in your account from changing this setting, click the lock icon
, and then click Lock to confirm the setting. - (Optional) Select the Allow users to send text feedback checkbox then click Save.
Group
To enable or disable the Feedback to Zoom setting for a group of users:
- Sign in to the Zoom web portal as an admin with the privilege to edit groups.
- In the navigation menu, click User Management then Groups.
- Click the applicable group name from the list.
- Click the General tab.
- Under Other, click the Feedback to Zoom toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level. - (Optional) To prevent all users in the group from changing this setting, click the lock icon
, and then click Lock to confirm the setting. - (Optional) Select the Allow users to send text feedback checkbox then click Save.
User
To enable or disable the Feedback to Zoom setting for your own use:
- Sign in to the Zoom web portal.
- In the navigation menu, click Settings.
- Click the General tab.
- Under Other, click the Feedback to Zoom toggle to enable or disable it.
- If a verification dialog appears, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin. - (Optional) Select the Allow users to send text feedback checkbox then click Save.