Enabling Zoom Virtual Agent Ticket by Email integration

Zoom Virtual Agent administrators have the ability to configure a Ticket by Email support channel. This allows administrators to set up the necessary settings for enabling ticket filing through email. By using this support channel, users can conveniently file their tickets to the support system using an email connector facilitated by Zoom Virtual Agent. Once enabled, learn how to set up the Ticket by Email support channel.

Requirements for enabling Zoom Virtual Agent Ticket by Email integration

• Account owner or admin privileges for the Zoom web portal
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license
• Edit access to Virtual Agent product

How to enable Zoom Virtual Agent Ticket by Email integration

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Studio then Integrations.
3. In the Support section, search for Ticket by Email then click Connect.
   A new tab will open to begin the authentication process.
   • If you are already logged into Ticket by Email, your credentials will not be requested.
   • If you are not logged in, enter your Ticket by Email credentials and submit them.
4. Click Save.
   Once authentication is successful, the integration will appear on your Integrations page with a Connected status. 

How to delete the Ticket by Email integration connection settings

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Studio then Integrations.
3. In the Applications tab, click the ellipsis icon  to the right of the TicketByEmail application then Delete.
4. Click Delete to confirm.

Data security

Communications between this app and Zoom/Okta are encrypted:

• Protocol: TLS 1.2
• Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256
• Key length: 128 bits
• Perfect Forward Secrecy: YES

This app stores access credentials in the local data store:

• Okta OAuth2 tokens and Zoom OAuth credentials (both user-level only) are stored in an encrypted database.