Zoom Virtual Agent administrators have the ability to configure a Ticket by Email support channel. This allows administrators to set up the necessary settings for enabling ticket filing through email. By using this support channel, users can conveniently file their tickets to the support system using an email connector facilitated by Zoom Virtual Agent. Once enabled, learn how to set up the Ticket by Email support channel.

This article covers:

• How to enable Zoom Virtual Agent Ticket by Email integration
• How to delete the Ticket by Email integration connection settings

Prerequisites for enabling Zoom Virtual Agent Ticket by Email integration

• Account owner or admin privileges for the Zoom web portal
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license
• Edit access to Virtual Agent product

How to enable Zoom Virtual Agent Ticket by Email integration

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Integrations.
3. Click Add Integration then Ticket by Email.
4. Under Connection Settings, enter a display name for your connection.
5. Click Save.
6. In the navigation menu, click AI Management then Integrations.
   You will see the TicketByEmail application with a Connected status. 

How to delete the Ticket by Email integration connection settings

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Integrations.
3. In the Applications tab, click the ellipsis icon  to the right of the TicketByEmail application then Delete.
4. Click Delete to confirm.