Troubleshooting issues with cloud recordings still processing

If your cloud recording is stuck in a “Recording processing” state in the Zoom web portal, review the information in this article for options to retrieve, view, or delete the recording.

Why are my cloud recordings still processing?

There are two possible causes your cloud recording is still being processed:

How to recover or delete a cloud recording that is still processing

If you are no longer able to find your cloud recording, learn more about troubleshooting missing cloud recordings.