Enabling Zoom Virtual Agent Zendesk integration
The Zendesk application can enhance Zoom Virtual Agent's functionality by adding a ticket creation integration channel or chat support channel. In this article, we will guide you through the process of enabling Zoom Virtual Agent integration with Zendesk, as well as how to delete the integration connection settings if necessary. Once enabled, you can add a Zendesk support channel and connect it to a bot.
Requirements for enabling Zoom Virtual Agent Zendesk integration
- Account owner or admin privileges for the Zoom web portal and Zendesk
- Basic, Pro, Business, Education, or Enterprise account
- Zoom Virtual Agent license
- Edit access to Virtual Agent product
How to enable Zoom Virtual Agent Zendesk integration
- Sign in to the Zoom web portal.
- In the navigation menu, click AI Studio then Integrations.
- In the Support section, search for Zendesk then click Connect.
A new tab will open to begin the authentication process.
- If you are already logged into Zendesk, your credentials will not be requested.
- If you are not logged in, enter your Zendesk credentials and submit them.
- Click Save.
Once authentication is successful, the integration will appear on your Integrations page with a Connected status.
How to delete the Zendesk integration connection settings
After you have established the Zendesk integration connection, it cannot be edited. If you need to make changes due to subdomain change, you can delete the connection and create it again.
- Sign in to the Zoom web portal.
- In the navigation menu, click AI Studio then Integrations.
- In the Applications tab, click the ellipsis icon
to the right of the Zendesk application then Delete. - Click Delete to confirm.
Data security
Communications between this app and Zoom/Okta are encrypted:
- Protocol: TLS 1.2
- Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256
- Key length: 128 bits
- Perfect Forward Secrecy: YES
This app stores access credentials in the local data store:
- Okta OAuth2 tokens and Zoom OAuth credentials (both user-level only) are stored in an encrypted database.