Enabling Zoom Virtual Agent Zendesk integration


The Zendesk application can enhance Zoom Virtual Agent's functionality by adding a ticket creation integration channel or chat support channel. In this article, we will guide you through the process of enabling Zoom Virtual Agent integration with Zendesk, as well as how to delete the integration connection settings if necessary. Once enabled, you can add a Zendesk support channel and connect it to a bot.

This article covers:

Prerequisites for enabling Zoom Virtual Agent Zendesk integration

How to enable Zoom Virtual Agent Zendesk integration

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Integrations.
  3. Click Add Integration then Zendesk.
  4. On the Add Zendesk Integration page, specify the following:
    • Under Connection Settings, provide the following:
      • In the Name field, enter a display name for your connection.
      • In the Subdomain field, enter the associated subdomain.
  5. Click Save.
    A new tab will open and take you to the authentication flow. If you are already logged into Zendesk, you won't be asked for your credentials. However, if you are not logged in, you will be prompted to enter your credentials and submit them. After you successfully log in, you will be able to see the integration added to your integrations page.
  6. In the navigation menu, click AI Management then Integrations.
    You will see the Zendesk application with a Connected status.

How to delete the Zendesk integration connection settings

After you have established the Zendesk integration connection, it cannot be edited. If you need to make changes due to subdomain change, you can delete the connection and create it again.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Integrations.
  3. In the Applications tab, click the ellipsis icon  to the right of the Zendesk application then Delete.
  4. Click Delete to confirm.