In June 2024, Zoom plans to release the final version of the Zoom Rooms for Windows 32-bit application. The 64-bit version of Zoom Rooms for Windows is unaffected and will continue to be developed and supported.
The anticipated version number of the final release of the Zoom Rooms for Windows 32-bit application is 6.0.7. Windows-based Zoom Rooms using the 32-bit version must upgrade to the 64-bit version. The 64-bit version of Zoom Rooms for Windows requires a 64-bit version of the Windows Operating System (OS).
Please note: this announcement only applies to the 32-bit version of Zoom Rooms for Windows. The 64-bit version of Zoom Rooms for Windows is unaffected and will continue to be developed and supported by Zoom.
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Historically, when Zoom released a new version of Zoom Rooms for Windows, Zoom made available both 32-bit and 64-bit versions of the application. Over time, the memory limitations inherent to 32-bit Windows applications have constrained the performance of the 32-bit version of Zoom Rooms for Windows, even when it is used on a 64-bit Windows OS. Continued development of Zoom Rooms features like Whiteboard, Intelligent Director, Smart Gallery and multi-camera necessitate transitioning to a 64-bit only Windows application, and the end of support for the 32-bit version of Zoom Rooms for Windows.
Zoom plans to release the final Zoom Rooms for Windows 32-bit version, with an anticipated version number of 6.0.7, in June 2024.
64-bit versions of Zoom Rooms for Windows are already available - Zoom encourages customers to plan their upgrades now.
Zoom recommends checking Windows-based devices deployed on your Zoom account to identify those that must be upgraded.
Customers may gather data on deployed devices from the Zoom admin portal by following these steps:
Any Windows PC running the 32-bit version of Zoom Rooms for Windows must be upgraded to the 64-bit version of Zoom Rooms for Windows. Any Windows PC running the 32-bit version of Windows OS will require an OS upgrade to a 64-bit version of Windows OS prior to installation of the 64-bit version of Zoom Rooms for Windows.
Please note: Zoom Rooms for Windows 64-bit version is unaffected and will continue to be developed and supported by Zoom.
There are several methods to upgrade Zoom Rooms for Windows. This article will focus on the three most common methods:
In all cases, the Zoom Rooms application data will be preserved. An administrator will not need to sign in or enter an activation code again.
This method is best used for remote upgrades to the 64-bit version of Zoom Rooms for Windows. In addition, Zoom Device Management allows scheduling the upgrade activity to occur in the future, e.g. during a maintenance period. Zoom recommends upgrading during a maintenance period when Zoom Rooms will not be in use.
Note: upgrading to the 64-bit version through Zoom Device Management requires upgrading from a lower version of Zoom Rooms to a newer, 64-bit version. It is not possible to “cross-grade” from 32-bit to 64-bit while remaining on the same version of Zoom Rooms for Windows through Zoom Device Management. If your Windows-based Zoom Rooms are currently on the latest version of Zoom Rooms for Windows, wait for a Zoom Rooms for Windows application upgrade to become available before performing this activity.
Once the upgrade is started (whether immediately, or based on a schedule), the Zoom Room PC will begin the upgrade process. It may take a few minutes to begin, depending on whether the Zoom Room is in use or idle, and network bandwidth to download the installer.
Monitor your upgrade through the Device List page. After the upgrade is complete, validate that the App Version is 64-bit in the Device List page.
The manual installation method is best used when a personal administrator is present as part of the installation process, or for testing purposes.
After upgrading, validate that the App Version is now 64-bit in the Device List page of the Device Management section of the Zoom admin portal.
The automated installation method is best used by a skilled Windows administrator familiar with Windows software mass deployment techniques.
After upgrading, validate that the App Version is now 64-bit in the Device List page of the Device Management section of the Zoom admin portal.
Windows-based Zoom Rooms may continue to use the 32-bit version of Zoom Rooms for Windows, including the anticipated final release version 6.0.7. However, in accordance with the Zoom Software Quarterly Lifecycle Policy, the anticipated final release version (6.0.7) is expected to reach end of life in May 2025. After this date, the 32-bit version of Zoom Rooms for Windows 6.0.7 will stop operating and show a notification message instructing the administrator to update to a newer version of Zoom Rooms for Windows - i.e. the 64-bit version of Zoom Rooms for Windows - as soon as possible.
64-bit versions of Zoom Rooms for Windows are already available. Zoom encourages customers to plan their upgrades to the 64-bit version of Zoom Rooms for Windows now.
Some customers may wish to replace older Windows PCs with new hardware. Consult the Recommended Hardware for Conference Rooms page for details about recommended Zoom Rooms Appliances, Windows PC-based Zoom Rooms Systems, All-in-One Touch Systems and Zoom Rooms Controllers. Please consult vendor documentation to determine whether your current Windows PC peripherals (camera, microphone, speaker, etc) are compatible with replacement equipment.