Using Data & Privacy for data management


The Data & Privacy feature provides account owners with the necessary tools to efficiently manage user data related to meetings, webinars, chat and whiteboards. It grants you the ability to easily request the export or removal of your user's data, including data of participants who attended your meetings within a specified period. You can target up to 50 users simultaneously. Furthermore, you have the option to track the status of these requests and cancel any pending requests that have not been processed yet.

This article covers:

Prerequisites for using Data & Privacy for data management

How to manage the data consent settings

Data Consent settings under the Data & Privacy menu make it easier for Zoom customers to find information about the data Zoom collects and how they are used, allowing them to make informed choices about their privacy.

Account

Enabling and disabling Optional Diagnostic Data

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Advanced, then Data & Privacy.
  3. Click the Data Settings tab then Consent Settings.
  4. Under Diagnostic Data Preferences, click the Optional Diagnostic Data toggle to enable or disable it.
    Note: The Required Diagnostic Data setting cannot be disabled. Required diagnostic data is collected to provide and operate Zoom’s services, to provide support, and for troubleshooting. Identifiers may be collected if needed to operate the services.

Managing personalization preferences

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Advanced, then Data & Privacy.
  3. Click the Data Settings tab then Consent Settings.
  4. Under Personalization Preferences, click the toggle to enable or disable the following:
    • Personalized Account Experiences: Allow Zoom to use your account level data to provide personalized tips, communications, and recommendations to enhance your Zoom experience.
    • Personalized User Experiences: Control whether users in your account can enable personalized tips, communications, and recommendations to enhance their Zoom experience.

User

Enabling and disabling Optional Diagnostic Data

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Data & Privacy.
  3. Under Diagnostic Data Preferences, click the Optional Diagnostic Data toggle to enable or disable it.
    Notes:
    • If this option is not available or disabled, please contact your account administrator
    • The Required Diagnostic Data setting cannot be disabled. Required diagnostic data is collected to provide and operate Zoom’s services, to provide support, and for troubleshooting. Identifiers may be collected if needed to operate the services.

Managing personalization preferences

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Data & Privacy.
  3. Click the Data Settings tab.
  4. Under Personalization Preferences, click the Personalized Experiences toggle to enable or disable it.
    Note: Enabling Personalized Experiences allows Zoom to use your usage data to provide personalized tips, communications, and recommendations to enhance your Zoom experience.

Learn more about Data Consent settings in our Data & Privacy Center.

How to access Data & Privacy to manage and review your requests

When requesting an export or deletion of your user data, you will receive email notifications when your request is received and completed.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Advanced, then Data & Privacy.
  3. Proceed to the sections below as desired.

Apply Data & Privacy settings to your account

  1. Click the Data Settings tab.
  2. In the Data Residency section, select one of the following to manage where your data is physically stored:
    Note: This section is only visible to account owners in the European Economic Area.
    • United States: Store your data in the United States area.
    • EEA (European Economic Area): Store your data in the European Economic Area.

Request to export or delete your user data

When requesting to export user data, a link to the requested data is emailed to you within 30 days. Exporting cloud meeting recordings data is handled through Recording Management and exporting instant messages and chat data is handled through User Activity Reports.

Note: Be aware that the request to delete data can only be canceled within a 30-minute timeframe. Once the data is deleted, it cannot be recovered.

  1. Click on the Data Requests tab.
  2. In the Data Subject Request section, under Export or delete data, select one of the following:
    • Export Data: Export your user data.
      • Under Select Users, enter your users' email addresses separated by commas or upload a CSV file to enter up to 50 users at once.
        Note: You can click Upload CSV to download an example of a CSV file to get started. You can upload up to 50 email addresses at a time.
      • Under Date Range, select the appropriate date range.
      • Click Request Data.
    • Delete Data: Delete the data of the selected user(s).
      • Under Select Users, enter your users' email addresses separated by commas or upload a CSV file to enter up to 50 users at once.
        Note: You can click Upload CSV to download an example of a CSV file to get you started.
      • Click Delete Data, then click Delete to confirm.

Access your requests to export or delete your user data

You may cancel a deletion request within 30 minutes after requesting.

  1. Click the Request Log tab.
    Any pending requests you create will be displayed in this tab.
  2. View the following:
    • Request Date: The date and time the request was submitted.
    • Email(s): The email address of the user you requested for data to be exported or deleted.
    • Requestor: The name of the owner that made the request.
    • Request Type: The request type as being to be deleted or exported.
    • Data Type: Type of data to be deleted or exported such as personal data collected by use of Zoom Meetings, Zoom Webinars, Zoom Chat, and Whiteboard.
      Note: Security data such as passwords and encryption keys are not exported.
    • Date Range: The date range of the data was exported.
      Note: Only applicable to data to be exported.
    • Status: Status of your request as being Pending, Canceled, or Completed.
  3. (Optional) To the far right of a request, click Cancel if the request is still pending and you no longer want to fulfill it.
  4. (Optional) To the far right of a request, click Download to download the zip file of the exported or deleted data for your user(s).

How to export or delete your data as a user or an external participant

To export or delete your data, do the following:

Exported user data

The following files may be exported when requesting to export user data.  Files will only be created if data is available for that user.

 

 
ProductDescriptionFilename
MarketingPreference center allows users to set their email marketing preferences. Data will include information such as user ID and email address.ZmwebEuruniGdpr
ZmwebCustomersOutsideSubscribeStatus
ZmwebCustomersSubscribeAuditTrail
ZmwebCustomersSubscribeStatus
Meetings & WebinarsContains meeting and webinar information such as attendee information, and meeting information such as meeting ID and quality of service.Audiocall
GwStatisticsshow
LogParticipant
LogImmetric
LogConference
LogSignInwardsOff
LogUserdetail
OfQa
ZmwebExtensionPlotting
ZmwebI.MUsage
ZmwebLogSignS.N.SInwards
ZmwebConferenceE.X.THistoryV2
ZmwebConferenceHistory
ZmwebConferenceHistoryBygroup
ZmwebConferenceHistoryByuser
ZmwebConferenceSurvey
ZmwebConferenceSurveyReply
ZmwebConferenceCustomersRelationships
ZmwebPollingParticular
ZmwebPollingConfiguration
ZmwebPresenceHistory
ZmwebSignInIndex
ZmwebS.S.OTrackingMessages
ZmwebTelephoneIvr
ZmwebCustomersDisclaimerHistory
ZmwebVdiClientSignInwardsInformation
ZmwebWebinarHistory
ZOOMConferenceReaction
ZOOMConferenceListingDetailStudy
ZOOMConferenceRegistrationHistory
ZOOMConferenceStudy
ZOOMRemoteSessions
ZOOMConferenceHappenCustomers
ZOOMWebinarE.X.T
ZOOMWebinarCustomers
Instant messaging service. Data will include information such as user ID and name.ZmwebCustomersIncreaseChannelsAsking
ZmwebCustomersPersonalContact
ZOOMTenantS.I.PTelephone
ZOOMAgentsCustomers
ZOOMTelephone
Join meeting requests which includes information such as meeting ID and attendee names.ZmwebFreshConferenceTelephoneIDs
ZmwebRosterParticipantInformation
ZmwebRosterConferenceInformation
ZOOMAgentZ.CBlack&White
Contains data such as instant meeting, scheduled meeting and personal meeting ID.ZmwebConferenceCalendarIncidentIntrash
ZmwebConferenceCalendarHuman
ZmwebConferenceE.X.TIntrash
ZmwebConferenceIntrash
ZmwebConferenceResources
ZmwebConferenceResourcesRecords
ZmwebMtgTemplate
ZmwebMtgTemplateE.X.T
ZmwebMtgTemplateInformation
ZmwebMtgTemplatePolling
ZmwebPollingIntrash
ZmwebRegistrationCustomersIntrash
ZmwebWebinarE.X.T
ZmwebWebinarIntrash
ZmwebWebinarCustomers
ZmwebConferenceMailTemplateIntrash
ZmwebSpeakerIntrash
ZOOMConference
ZOOMConferenceE.X.T
ZOOMConferenceHappen
ZOOMConferenceHappenCustomers
ZOOMConferencePolling
ZOOMConferencePollingInquiry
ZOOMPolling
ZOOMPollingParticular
ZOOMPollingInquiry
ZOOMSpeaker
ZOOMTemplate
ZOOMTemplateMail
ZOOMTemplateE.X.T
ZOOMTemplateInformation
ZOOMTemplatePolling
ZOOMCustomersPolling
ZOOMCustomersPollingConference
ZOOMCustomersPollingInquiry
ZOOMWebinarMail
ZOOMWebinarPslScene
ZOOMWebinarPslSceneE.X.T
ZOOMWebinarCustomers
Contains data related to meeting recording services such as cloud recordings and archiving. Data will include information such as meeting ID, file ID and video duration.ZmwebCmrArchiveFiles
ZmwebCmrArchiveConference
ZmwebCmrRecordingFilesAccessesCount
ZmwebCmrRecordingConferenceAccessesCount
ZmwebCmrRecordingConferenceAccessesDailyCount
ZmwebCmrRecordingConferenceAccessesParticular
ZmwebCmrRecordingPortionTOsCustomers
ZmwebCmrRecordingFiles
ZmwebCmrRecordingFilesExt2
ZmwebCmrRecordingFilesTrim
ZmwebCmrRecordingConference
ZmwebCmrRecordingConferenceE.X.T
ZmwebCmrRecordingConferenceExt2
ZmwebCmrRegistrants
ZOOMRecordingLocal
Information for dialing into meetings including phone number and meeting number.ZOOM-PAC-D.I.D
WhiteboardData related to Zoom Whiteboards including sharing, comments and document information such as open or delete a Whiteboard.WB_DYCustomerWBCountReport
WB_DYPaginationComments
WB_DYPaginationCommentReplies
WB_DYPaginationMetadataV2
WB_DYCustomersIndices
WB_Docs
WB_DocChannelsCollaborators
WB_DocCollaborators
WB_DocDbZone
WB_HistoryDoc
WB_DocLayerConfiguration
WB_DocPaginationVer
WB_DocShareConfiguration
WB_DocVer
WB_ConferenceShareConfiguration
WB_PrototypeCollaborators
WB_PrototypeDbZone
WB_PrototypeShareConfiguration
WB_PrototypeTag
WB_CustomerColour
WB_CustomersConfiguration
WB_CustomersPrototype
Zoom CoreEnables Zoom to correctly route requests such as a user login to specific regional infrastructure to address data residency requirements. Data will include information such as user ID.ZmlookupopAuditLog
Migration-related information when a user or account is moved to a different regional infrastructure to address data residency needs. Data will include information such as user ID as well as migration start and end time.Mig Projection
Information related to user and account settings including user names, email address and billing address.ZmwebCustomersBookmarks
ZmwebCustomersAlterMailAuditLog
ZmwebCustomersAlterMailHistory
ZmwebCustomersLoginCountriesRecords
ZmwebCustomersPasswordHistory
ZmwebCustomersProfile
ZmwebCustomersSnsmap
ZOOMTenant
ZOOMTenantHistory
ZOOMOutsideTenantDeal
ZOOMOutsideCustomersInvititaiton
ZOOMOutsideCustomersModel
ZOOMGroupingConferenceTemplate
ZOOMConferenceClientVirtualBackgrounds
ZOOMSquadPerson
ZOOMSquadManager
ZOOMTempCustomers
ZOOMCustomers
ZOOMUsergroupsAdministration
ZOOMUserProfile
ZOOMUserProfileE.X.T
ZOOMUserProfileExt2
ZOOMUserProfileExtension3
ZOOMUserProfileHistory
ZOOMUserProfileOptions
ZOOMUsersn
ZOOMUsersnHistory
ZOOMCustomersBundles
ZOOMCustomersBringYourOwnKeyWhitelists
ZOOMCustomersCompromiseds
ZOOMCustomersEmailTemplate
ZOOMCustomersHistory
ZOOMCustomersConferenceTemplate
ZOOMCustomersModel
ZOOMCustomersModelProduction
ZOOMCustomersTokens
User's contact lists which are used across different Zoom products such as Team Chat and Meetings. Data will include information such as name, phone number and email address.U.C.SGroupingPerson
U.C.SGroupingProfile
U.C.SGroupingConfiguration
U.C.SCustomers
U.C.SCustomersExpand
Zoom internal tooling to support customer troubleshooting and will contain information such as search parameter.ZmwebOpAuditLog
Zoom Revenue AcceleratorZoom Revenue Accelerator helps users enhance productivity, shorten deal cycles and improve revenue predictability by providing actionable insights directly from their Zoom Meetings and Zoom Phone customer interactions. Data will include information such as meeting ID, recording information and user ID.IQopLog
ZMCOEUS_COACHING_SESSION
ZMCOEUS_COMMENT
ZMCOEUS_CONTACT
ZMCOEUS_CONTACT_EXT
ZMCOEUS_EMAILS
ZMCOEUS_FOLLOW
ZMCOEUS_MEETING
ZMCOEUS_MEETING_ATTENDEE
ZMCOEUS_MEETING_EXT
ZMCOEUS_MOMENT
ZMCOEUS_MOMENT_READ
ZMCOEUS_PLAYLIST
ZMCOEUS_PLAYLIST_DETAIL
ZMCOEUS_PLAYLIST_SETTING
ZMCOEUS_RECORDING
Zoom RoomsCalendar information for Zoom Rooms which will include meeting information such as start and end times, attendees and host.ZOOMCalsAgentsTokens
ZOOMCalsIncidentElementNormal
ZOOMCalsIncidentElementHappen
ZOOMCalsSimpleIncidentElement
ZmCalendarResources
ZmCalendarResourcesExt
ZmCalendarService
ZmCalendarServiceExt
ZmCalExternalResourcesTicker
ZmCalGroupingSubscription
ZmCalResources
ZmCalResourcesGrouping
ZmCalResourcesGroupingSetting
ZmCalResourcesMapping
ZmCalResourcesSetting
ZmCalResourcesStatus
ZmCalService
ZmCalServiceTenant
ZmCalServiceSetting
ZmCalServiceStatus
ZmCalTaskTape
Information related to Zoom Rooms such as room name, device ID and account ID.ZmwebMimoE.X.T
ZmwebZrClientDevice
ZmwebZrClientSettings
ZmwebZrDevice
ZmwebZrFavorite
ZmwebZrZR
ZmwebZrZRTemplate
ZmwebZrVirtualReceptionist
ZOOMClientDevice
ZOOMClientSettings
ZOOMD.S
ZOOMD.SContents
ZOOMD.SListOfContents
ZOOMD.SConfiguration
ZOOMD.STools
ZOOMMimo
ZOOMMimoPositiveCodes
ZOOMMimoE.X.T
ZOOMMimoPositionAdministration
ZOOMMimoSecuritiesKeys
ZOOMMimoStatusE.X.T
Backend services to sync Zoom Room information to/from the Zoom Cloud such as account ID and device ID.ZmZrcoreCeConnectSession
ZmZrcoreDeskSuggestTape
ZmZrcoreFrontendDeskConnectSession
ZmZrcoreImportRoomStatus
ZmZrcoreTaskDefinition
ZmZrcoreTaskInstance
ZOOMZR-CoreVisitorRecords
ZR-COLabelPlotting
ZR-COPositionMapsRooms
ZrcoMediaContent
ZR-COFormComponent
ZrcoRoom
ZrcoRoomExt
ZR-COZRPositionAdministration
Zoom Rooms device management which will include information such as device name, device model and account ID.RoomsZrDevice
ZrDevicePositiveLog
I.MDeviceMeshConferenceEnroll
I.MDeviceMeshNodesConference
I.MDeviceMeshNodesConferenceAggregate
Z.D.MDeviceLog
ZOOMUnifiedDeviceE.X.T
ZOOMZ.D.MApplication
ZOOMZ.D.MAssignsInformation
ZOOMZ.D.MI.MDevice
ZOOMZ.D.MI.MDeviceE.X.T
ZOOMZ.D.MCustomersInformation