The Data & Privacy feature provides account owners with the necessary tools to efficiently manage user data related to meetings, webinars, and chats. It grants you the ability to easily request the export or removal of your user's data, including data of participants who attended your meetings within a specified period. You can target up to 50 users simultaneously. Furthermore, you have the option to track the status of these requests and cancel any pending requests that have not been processed yet.

This article covers:

• How to access Data & Privacy to manage and review your requests
  • Apply Privacy settings to your account
  • Request to export or delete your user data
  • Access your requests to export or delete your user data
• How to export or delete your data as a user or an external participant

Prerequisites for using Data & Privacy for data management

• Free account with a credit card and above
• Account owner privileges

How to access Data & Privacy to manage and review your requests

When requesting an export or deletion of your user data, you will receive email notifications when your request was received and completed.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Advanced, then Data & Privacy.
3. Proceed to the sections below as desired.

Apply Data & Privacy settings to your account

1. Click the Settings & Management tab.
2. In the Data Settings section, select one of the following to manage where your data is physically stored:
   Note: This section is only visible to account owners in the European Economic Area.
   • United States: Store your data in the United States area.
   • EEA (European Economic Area): Store your data in the European Economic Area.

Request to export or delete your user data

Notes:

• When requesting to export user data, a link to the requested data is emailed to you within 30 days.
• Exporting cloud meeting recordings data is handled through Recording Management.
• Exporting instant messages and chat data is handled through User Activity Reports.
• Be aware that the request to delete data can only be canceled within a 30-minute timeframe. Once the data is deleted, it cannot be recovered.

1. Click on the Settings & Management tab.
2. In the Data Management section, under Export or delete data, select one of the following:
   • Export Data: Export your user data.
     • Under Select Users, enter your users' email addresses separated by commas or upload a CSV file to enter up to 50 users at once.
       Note: You can click Upload CSV to download an example of a CSV file to get started. You can upload up to 50 email addresses at a time.
     • Under Date Range, select the appropriate date range.
     • Click Request Data.
   • Delete Data: Delete the data of the selected user(s).
     • Under Select Users, enter your users' email addresses separated by commas or upload a CSV file to enter up to 50 users at once.
       Note: You can click Upload CSV to download an example of a CSV file to get you started.
     • Click Delete Data, then click Delete to confirm.

Access your requests to export or delete your user data

You may cancel a deletion request within 30 minutes after requesting.

1. Click the Data Requests tab.
   Any pending requests you created will be displayed in this tab.
2. View the following:
   • Request Date: The date and time the request was submitted.
   • Email(s): The email address of the user you requested for data to be exported or deleted.
   • Requestor: The name of the owner that made the request.
   • Request Type: The request type as being to be deleted or exported.
   • Data Type: Type of data to be deleted or exported such as personal data collected by use of Zoom Meetings, Zoom Webinars, Zoom Chat, and Whiteboard.
     Note: Security data such as passwords and encryption keys are not exported.
   • Date Range: Date range of the data to was exported.
     Note: Only applicable to data to be exported.
   • Status: Status of your request as being Pending, Canceled, or Completed.
3. (Optional) To the far right of a request, click Cancel if the request is still pending and you no longer want to fulfill it.
4. (Optional) To the far right of a request, click Download to download the zip file of the exported or deleted data for your user(s).

How to export or delete your data as a user or an external participant

• If you are a user in a free account with a credit card, a multi-license Pro, Business, or Enterprise account, then you can contact your account owner to export or delete your data.
• If you were an external participant in a meeting or webinar, you can contact the host of the event or the account owner to export or delete your data.
• If you are an external participant in a chat or whiteboard, you can contact the owner of the chat or whiteboard to export or delete your data.