Understanding Zoom Events registration and joining

Zoom Events supports a variety of methods of registration and join access for hosts' events. From internal events to external-facing events and large user conferences, Zoom Events has built a toolset to satisfy a variety of access needs.

Zoom Events provides the following options for registration and joining events:

These options can be used singularly or simultaneously for your events. Each method can follow its own unique set of rules to fit a variety of situations.

Table of Contents

How to use event links

Use the registration link

If you don’t know your specific audience and want to require advanced signup and registration, it is recommended to use the registration link. Registration links are ideal for external events. Hosts can share a registration link for attendees to register and provide the necessary details.

This can be set up by accessing the Registration & Join section, then accessing the Links & Event Access tab in the event creation setup.

Use the group join link

If you know your target audience and want to make joining your event without registration quick and easy, it is recommended to use group join links. Group join links are ideal for internal events that don’t require advanced sign-ups. Simplify access for your attendees by skipping registration and directly join your event with minimal friction.

This can be set up by accessing the Registration & Join section, then accessing the Links & Event Access tab in the event creation setup.

How to use pre-registration

If you know your specific users or need to make joining easier, it is recommended to use pre-registration. Pre-registration is ideal for issuing unique join links (including guest join links) to specific individuals. Unique fast-join links can be issued to individuals through this method.

This can be set up by accessing the Registration & Join section, then accessing the Manage Registrants tab.

How to understand registration features

Registration features can be enabled or disabled within your event. It is available within the Customize features button when registration is enabled on the event. If a feature is disabled, the configuration will be hidden from view and the registration will not use the feature.

Availability of registration features

FeatureSession lite (free and paid)Single-session full free eventsSingle-session full paid eventsRecurring sessions (free and paid)Multiple-session (free and paid)

Custom landing page (with the Page Builder feature)

 

 

 

Custom landing page (without the Page Builder feature)

 

 

 

Registration authentication requirements

Ticketing

 

 

 

Recurring registration options (register once, each session, multiple sessions)

 

 

 

 

Registration window

Source tracking

Geo-blocking

Customize offers and promo codes

 

 

 

Registration page features: Top of registration page details, Customize registration questions, Custom host message for registrants

Marketing consent (on registration page)

Privacy policy link

Security questions for self-registrants (Additional security)

 

Customizable landing page (event page)

You can add a customizable landing page to your event registration to improve event discovery with content and information for your registrants. Authentication requirements can be set to make registration invite only.

If your event type uses the event landing page, the registration link will land users on the event page.

Learn more about managing the single-session full landing page and the recurring sessions landing page.

Recurring registration options (register once, each session, multiple sessions)

This feature is only available for recurring events and will change how registrants register. The following three options are available:

(Optional) Source Tracking

Source tracking allows you to see where your registrants are coming from when the source tracking link is used. A maximum of 100 source tracking links can be used within an event.

After creation, performance can be accessed here or within the Analytics Registration & ticketing tab under the Event Source tracking section, which will report the tracking name, visitors, and number of registrants from each source tracking link.

Geo-blocking

Geo-blocking will only be applied on this link and for the specified countries. Registrants will be able to access the event landing page (based on authentication requirements) but will not see any registration option available.

Note: In order to comply with India regulations, business information must be provided to remove India from registration geo-blocking.

(Optional) Customize offers and promo codes

For simpler events, the Customize offers and promo codes feature can be disabled to remove steps from the configuration process. Ticketing is required to use this feature.

When this feature is enabled, hosts can define different registration segments with different offers. An offer is defined as a group of tickets that are made available to registrants.

The registration segments include:

(Optional) Registration page details, registration questions, custom message

The following customization options are available for your registration form:

Notes:

(Optional) Marketing consent

Marketing consent capture can be added to your event based on your requirements. This will be captured and stored within the registration information.

(Optional) Privacy policy

Links can be added indicating your organization's privacy policy which will be displayed in the registration before users register.

(Optional) Security questions

Add one more layer of identity verification for self-registrants. Require registrants to answer a challenge question at registration and enter the same question at join.

How to use ticket types in Zoom Events and Zoom Sessions

Understand ticketing

Tickets can be created to offer different options to registrants. Ticketing features include:

Note: Events that do not have ticketing will not have support for these features.

Learn more about setting up ticketing for events.

Use ticketing across event types

For multiple sessions events, tickets are still required (1 will be created by default); however, hosts are not required to set up additional tickets unless they need to:

Tickets represent access to an event, similar to how badges in an event give access. If custom access permissions or custom registration rules do not apply, you will not need to add additional tickets to your event.

Single-session and recurring sessions events, at this time, do not have multiple ticket types.

Understand registration requirements and ticketing

For multi-session events, tickets will be displayed in registration based on the ticket-level configurations that are set (registration dates and registration restrictions).

Group join links do not collect payment. For multi-session events, the underlying ticket that is associated with the tickets is used to define access permissions for an event. Any payment or registration requirements for a ticket will be ignored when used with group join links.

How to use Zoom Events authentication methods

Zoom Events supports a variety of authentication methods, and incremental options can be configured to enhance the security of your events. Event organizers can assemble different options to gate their events in ways they like. When an event requires registration, event hosts create a registration link and distribute the link to the target audience. Each registration link can be associated with one authentication method. The target audience must pass the following authentication methods to start the registration process.

Zoom Events provides a set of authentication options that will be confirmed during registration. Event hosts choose the Authentication Method from a menu that includes:

The authentication allow list can be set with the authentication method by selecting the Apply allow list checkbox:

When there are restricted offers that are dependent on authentication, the chosen authentication method will be used to verify the registrant qualifies for the offer.

Additional authentication options after registration

Event hosts can customize authentication at join.

Create a group join link

When an event waives registration, event hosts create a group join link for the target audience. Each group join link can be associated with one authentication method. When an event supports multiple group join links, the authentication method can differ by link. Event hosts choose the Authentication Method from the same menu mentioned above. The configuration items mentioned above apply to group join users, too.

How to integrate your own marketing or registration

Integration and APIs can be used to collect attendee data from external sources.

For simple use cases:

For more complex mix-and-match scenarios: