Configuring domain management for Zoom Mail

Account owners and admins can view and manage the mail domains they own from the Zoom web portal. They can add or edit a domain, view all their domains in a list, and view details for a specific domain. Additionally, account owners and admins can select a domain they want to enable for the Zoom Mail and Calendar service.

Accounts managing one or more associated domains can use those domains to create corresponding email domains for use with the Zoom Mail Service. Admins can control mailing group creation, mailbox size quotas, calendar access control, and mail auto-deletion and retention.

This article covers:

Prerequisites for configuring domain management

Note: Pro accounts have the Zoom Mail and Calendar services enabled by default. For Business and Enterprise accounts, the Zoom Mail and Calendar services are disabled by default.

How to access Domain Management

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Mail/Calendar Management, then click Domain.

How to select the domain you want to manage

  1. Access Domain Management.
  2. Click the User Migration, Mailing List Migration, or Contacts Migration tab.
  3. At the top of the page, click the dropdown menu and select the domain that you want to manage.

How to manage the Domain Management tab

The Domain Management tab displays the Domain, Company, Description, Status, Escrow Admin, and DNS information.

Add a domain

  1. Access the Domain section.
  2. Click the Domain Management tab.
  3. Click + Select Domain.
    A pop-up window will appear.
  4. In the window, select a domain from your associated domains, then click Add.
  5. Complete information for your domain:
  6. In the top-right corner of the page, click Save Changes.

View DNS information

  1. Access the Domain section.
  2. Click the Domain Management tab.
  3. To the right of a domain you want to manage, under the DNS column, click Config.
    A pop-up window will appear.
  4. In the window, view information about configuring DNS for Zoom Mail.
  5. Click I Have Completed These Steps.

Edit domain management

  1. Access the Domain section.
  2. Click the Domain Management tab.
  3. To the right of the domain you want to edit, click Edit.
  4. Edit the domain details.
  5. In the top-right corner of the page, click Save Changes after you are finished editing.

View domain management details

  1. Access the Domain section.
  2. Click the Domain Management tab.
  3. To the right of the domain you want to view, click View Details.
    You will be directed to the domain details page.
  4. (Optional) In the top-right corner of the page, click Edit to edit the domain.

How to manage the User Migration tab

The User Migration tab displays information about the Date Initiated, Batch ID, Name, and Active/Total users.

You can bulk migrate users' email data to Zoom Mail service. If you are migrating from Gmail, please enable the domain-wide delegation setting. If you are migrating from Outlook, please enable the application access setting.
Note: Only users that have Zoom Mail set up will be eligible for migration.

Access the User Migration tab

  1. Access the Domain section.
  2. Click the User Migration tab.

Migrate users

Import batches of users

You can upload up to 50 users per batch.

  1. Access the User Migration tab.
  2. At the top of the page, click + Import Batch, then select the type of import that you want:
  3. Select the email service you want to migrate, then click Next.
  4. Complete the following information:
  5. When you are finished adding users, click Import.
    The users will be imported to Zoom Mail.

Bulk upload with CSV

You can upload up to 1000 users per batch.

  1. Access the User Migration tab.
  2. At the top of the page, click Bulk Upload with CSV, then select the type of import that you want:
  3. Select the email service you want to migrate, then click Next.
  4. Upload a CSV file by dragging and dropping a file into the pop-up window or choosing a file to upload.
    You can also download a CSV file and enter information into the file, then upload it.
  5. Once the file is uploaded, click Next.
    You will be directed to the list of users that will be imported.
  6. (Optional) Edit the user's current address or Zmail address.
  7. (Optional) Click + Add to continue to add more users.
  8. (Optional) To the right of a username, click the trash icon  to remove the user from migration.
  9. When you are finished adding users, click Import.
    The users will be imported to Zoom Mail.

View migrated user details

After you migrate users, you can view their details.

  1. Access the User Migration tab.
  2. To the right of a bulk user migration you want to manage, click View Details.
    You will be directed to the bulk migration details page, where information about Zoom Mail, User's Current Email, Date Initiated, and Status is displayed.
  3. (Optional) If the Status displays Migration In Progress, click Pause to pause the migration. Click Resume to resume the migration.

How to manage the Mailing List Migration tab

You can bulk migrate a mailing list data to Zoom Mail service. If you are migrating from Gmail, please enable the domain-wide delegation setting. If you are migrating from Outlook, please enable the application access setting.
Note: Only users that have Zoom Mail set up will be eligible for migration.

The Mailing List Migration tab displays the Date Initiated, Domain, Vendor, Succeed/Executed, and Status information.

Access the Mailing List Migration tab

  1. Access the Domain section.
  2. Click the Mailing List Migration tab.

Import a mailing list

  1. Access the Mailing List Migration tab.
  2. In the top-left corner, click + Import Mailing List.
  3. Select the email service you want to migrate, then click Next.
  4. In the window, enter the Domain and the domain's Admin Email address you want to migrate, then click Confirm.

View mailing list details

  1. Access the Mailing List Migration tab.
  2. To the right of a mailing list migration you want to manage, click Details.
    A pop-up window will appear.
  3. In the window, view the following information:

Delete mailing lists

  1. Access the Mailing List Migration tab.
  2. To the right of a mailing list migration you want to delete, click Delete.
    A confirmation window will appear.
  3. In the window, click Confirm.
    The mailing list will be removed and the import for the domain will be canceled.

How to manage the Contacts Migration tab

Account owners and admins can migrate contacts from Gmail to Zoom Mail. The Contacts Migration tab displays information about the Date Initiated, Batch ID, Name, and Active/Total users.

You can bulk migrate users' email data to Zoom Mail service. If you are migrating from Gmail, please enable the domain-wide delegation setting. If you are migrating from Outlook, please enable the application access setting.
Note: Only users that have Zoom Mail set up will be eligible for migration.

Access the Contacts Migration tab

  1. Access the Domain section.
  2. Click the Contacts Migration tab.

Migrate users

Import batches of users

You can upload up to 50 users per batch.

  1. Access the Contacts Migration tab.
  2. At the top of the page, click + Import Batch.
  3. Select the email service you want to migrate, then click Next.
  4. Under Batch Name, enter a name.
  5. Under Current Address, enter a user's external email.
  6. Under Zmail Address, enter the Zmail username for the user.
    Note: The selected domain will automatically be used.
  7. (Optional) Click + Add to continue to add more users.
  8. (Optional) To the right of a username, click the trash icon to remove the user from migration.
  9. When you are finished adding users, click Import.
    The users will be imported to Zmail.

Bulk upload with CSV

You can upload up to 1000 users per batch.

  1. Access the Contacts Migration tab.
  2. At the top of the page, click Bulk Upload with CSV.
  3. Select the email service you want to migrate, then click Next.
  4. Upload a CSV file by dragging and dropping a file into the pop-up window or choosing a file to upload.
    You can also download a CSV file and enter information into the file, then upload it.
  5. Once the file is uploaded, click Next.
    You will be directed to the list of users that will be imported.
  6. (Optional) Edit the user's current address or Zmail address.
  7. (Optional) Click + Add to continue to add more users.
  8. (Optional) To the right of a username, click the trash icon  to remove the user from migration.
  9. When you are finished adding users, click Import.
    The users will be imported to Zoom Mail.

View migrated contact details

After you migrate contacts, you can view their details.

  1. Access the Contacts Migration tab.
  2. To the right of a bulk user migration you want to manage, click View Details.
    You will be directed to the bulk migration details page, where information about Zoom Mail, User's Current Email, Date Initiated, and Status is displayed.