Understanding the Consent Settings in the Zoom Data & Privacy Center

Data Consent settings, found under the Data and Privacy menu in the Zoom web portal, give admins and users visibility into the data Zoom collects and how that data is used, enabling informed choices about privacy.

What data is collected and why?

Zoom uses diagnostic data to operate its services, provide support and customer relationship management, troubleshoot problems, and make product improvements. This data is collected following a similar structure: the type of event, the action taken to trigger the event, the location in the app where the event occurred, a timestamp, and some pseudonymous identifiers (e.g., device ID, meeting ID, etc.). This does not include any customer content (e.g., audio, video, chats, or meeting agenda or title), and these consent settings do not authorize Zoom to use any customer content to train Zoom’s or its third-party AI models.

There are two categories of data we collect:

• Required Diagnostic Data: Data necessary to help Zoom operate its services, provide support and customer relationship management, and troubleshoot. This data helps keep your service reliable, secure, and up to date. For example, Zoom collects required diagnostic data when captions are enabled. This event will be listed in the Diagnostic Data Viewer if the user clicks Show captions.
• Optional Diagnostic Data: Additional data that helps Zoom make product improvements and provides enhanced information to help Zoom detect, diagnose, and remediate issues. While your service will operate normally when only providing required diagnostic data, this additional information makes it easier for Zoom to identify and fix issues and make product improvements that benefit all Zoom customers. Examples of optional diagnostic data include data we collect about the shapes users insert into Whiteboard or the virtual backgrounds users choose for their meetings so we can provide better options.

How to access consent settings

The consent settings give admins and users more control over the types of data Zoom collects and uses. They can be found in the Zoom web portal under both admin and personal sections.

Access Data settings for the entire account

1. Sign in to the Zoom web portal as an admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Security and trust .
4. Click Data and Privacy, then click Data settings.
5. Review the Diagnostic Data Preferences and Personalization Preferences settings.

Access Data settings for your personal account

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. In the side menu, click Data and Privacy.
4. Click Data settings.
5. Review the Diagnostic Data Preferences and Personalization Preferences settings.

Diagnostic Data Preferences

Both admins and users can see the following diagnostic data settings for data collection:

• Required Diagnostic Data: Required diagnostic data is collected to provide and operate Zoom's services, to provide support and customer relationship management, and for troubleshooting. Identifiers may be collected if needed to operate the services. The Required Diagnostic Data setting cannot be disabled.
• Optional Diagnostic Data: Zoom may collect optional diagnostic data to provide and improve the performance of its services. Admins and users can disable the Optional Diagnostic Data setting if they wish to do so. The default settings are dependent on the account’s regulatory jurisdiction and account type.
  • If an admin disables the Optional Diagnostic Data setting at the account level, then the setting will automatically be disabled for the account’s users, and the users will not be able to turn the setting on. When disabled, Zoom will not collect optional diagnostic data, but still collect required diagnostic data.
  • If an admin enables the Optional Diagnostic Data setting at the account level, then the account’s users can disable the Optional Diagnostic Data setting individually in their personal account settings.

Note: For users not signed in to their Zoom account, Zoom will collect diagnostic data as allowed by the privacy laws of the user’s location (as indicated by IP address), and the hosting account’s Diagnostic Data Preferences setting.

Personalization Preferences

Both admins and users can also control how Zoom uses their data for personalized experiences. With these settings enabled, you are giving Zoom permission to use diagnostic data either at the account or user level to provide personalized recommendations of Zoom products and services.

Admins can see the following settings:

• Personalized Account Experiences: Allow Zoom to use your account level data to provide personalized tips, communications, and recommendations to enhance your Zoom experience.
• Personalized User Experiences: Control whether users in your account can enable or disable personalized tips, communications, and recommendations to enhance their Zoom experience.
  • If an admin disables the Personalized User Experiences setting at the account level, then the setting will automatically be disabled for the account's users, and the users will not be able to turn the setting on.
  • If an admin enables the Personalized User Experiences setting at the account level, then users will be able to enable or disable Personalized Experiences individually in their personal account settings.

Users can see the following setting:

• Personalized Experiences: Allow Zoom to use your usage data to provide personalized tips, communications, and recommendations to enhance your Zoom experience.
  Note: This option is not available if an admin has disabled Personalized User Experiences at the account level.