Account owners and admins can set up Zoom Mail for users in their account. They can use and add an associated domain and have imported users automatically activated with a single default password.

The Zoom Mail client allows users to view and manage your emails directly from the Zoom desktop client, further centralizing all meeting, phone, chat, whiteboard, and email needs in one application. Users can also connect a Google or Microsoft 365 (Exchange) account to view and manage calendars through the Zoom client.

This article covers:

• How to set up Zoom Mail as an account owner
• How to configure DNS for Zoom Mail
  • Configure mail exchanger setup
  • Add Sender Policy Framework (SPF)
  • Add DomainKeys Identified Mail (DKIM)
  • Add Domain-based Message Authentication, Reporting and Conformance (DMARC)

Prerequisites for setting up Zoom Mail as an account owner

• Zoom One Business or Zoom One Enterprise account in the US or Canada
• Zoom desktop client
  • Windows: 5.14.5 or higher
  • macOS: 5.14.5 or higher
• Zoom mobile app
  • Android: 5.14.5 or higher
  • iOS: 5.14.5 or higher
• Zoom Mail and Calendar Clients enabled

How to set up Zoom Mail as an account owner

1. Buy your domain.
2. Set up a Zoom account.
   Note: You will need an email address for the account owner.
3. Add an associated domain to the Zoom account.
   You will see this domain under Account Profile in the Associated Domains section.
4. In Account Profile, verify the domain:
   1. Add TXT Record* to your domain.
   2. Upload an HTML file to your domain.
   3. Add a <meta> tag to your domain’s homepage.
   4. Request manual approval by submitting a request to Zoom Support.
5. Click Manage Users with the same domain.
6. In Account Settings, enable Allow auto activation when adding users.
7. Enable Zoom Mail and Calendar for your account.
   1. Select the Allow users to choose Zoom as their email/calendar service provider checkbox to enable it.
8. Contact Zoom Support to enable your Zoom account to turn on Enable Corporate Zoom Email.
9. Configure DNS for your domain.
10. Under Mail/Calendar Management, access Domain Management.
    1. Add the domain you want to use.
    2. Configure settings.
11. Disable the one-time passcode (OTP) security feature.
12. Access User Management in the Zoom web portal.
    1. Add users in bulk.
    2. Set a temporary password for all users.

After setting up Zoom Mail for users in your account, users can sign in to the Zoom Mail client. Once they sign in to the Mail client, they can access the Zoom web portal to change their password. Admins can then view users in Mailbox Management and manage their inboxes.

How to configure DNS for Zoom Mail

Configure mail exchanger setup

Find DNS Settings

1. Sign in to the management console for your domain host.
2. Locate the page where you update DNS mail exchanger record (MX) records for your domain.
   For help on how to find this page, check the documentation for your domain provider.

Add MX records

1. Review your existing DNS records and delete any records you might see.
2. Create a new DNS record like the one shown in this example:
   1. Choose MX for the type of record.
   2. Enter @ in the Name, Host, or Alias field.
      Note: Leave this field blank if @ causes an error.
   3. Enter 5 in the Priority field.
   4. Enter 1 hour in the TTL field.
   5. In the table below, click mtain-ac101.asynccomm.zoom.us to copy it.
   6. Paste this MX record in the field labeled Value/Answer/Destination/Server at your registrar.
      

      Priority	Host	Value/Answer/Destination/Server	TTL
      10	@	mtain-ac101.asynccomm.zoom.us	1 hour

3. Save your new MX record.
4. Follow steps 1–3 to add the 3 remaining MX records shown in this table.
   

   Priority	Host	Value/Answer/Destination/Server	TTL
   20	@	mtain-ac102.asynccomm.zoom.us	1 hour
   30	@	mtain-ac103.asynccomm.zoom.us	1 hour
   40	@	mtain-ac201.asynccomm.zoom.us	1 hour

Add Sender Policy Framework (SPF)

Add your SPF record

1. Sign in to the management console for your domain host and locate the page where you update DNS TXT records for your domain.
   For help on how to find this page, check the documentation for your domain provider.
2. Enter these values on the page or form for your domain provider’s TXT records:
   

   Field name	Value to enter
   Type	TXT
   Host	@
   Value	v=spf1 include:_spf.asynccomm.zoom.us ~all
   TTL	1 hour or 3600 seconds

Add DomainKeys Identified Mail (DKIM)

Get your DKIM key

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Mail/Calendar Management, then click Domain Management.
3. In the Domain Management tab, click Config.
   A pop up window will appear
4. Click Generate DKIM Key.

Add the TXT record name and DKIM key to your domain

Notes:

• TXT record limits: Some domain providers limit TXT record length.
• DKIM can take up to 48 hours to start: After adding a DKIM key, it can take up to 48 hours for DKIM authentication to start working.
• Multiple domains: If you’re setting up DKIM for more than one domain, complete the steps below for each domain. You must get a unique DKIM key from the admin console for each domain.

1. Sign in to your domain provider and add your DKIM information.
   For help with your domain sign-in information, settings, or TXT records, contact your domain provider.
2. Sign in to the management console for your domain provider.
3. Locate the page where you update DNS settings for your domain.
4. Add a TXT record for DKIM:
   • In the first field, enter the DNS Host name (TXT record name), provided by Zoom.
   • In the second field, enter the TXT record value (DKIM key), provided by Zoom.
5. Save your changes.

Add Domain-based Message Authentication, Reporting and Conformance (DMARC)

Add or update your record

1. Sign in to the management console for your domain host and locate the page where you update DNS TXT records for your domain.
   For help on how to find this page, check the documentation for your domain provider.
   Note: Configure DomainKeys Identified Mail (DKIM) and Sender Policy Framework (SPF) before configuring DMARC.
2. Sign in to the management console for your domain host.
3. Locate the page where you update DNS records.
4. Add a DNS TXT record or modify an existing record by entering your record in the TXT record for _dmarc:
   • TXT record name: In the first field, under the DNS host name, enter: _dmarc.yourdomain.com.
     Note: Some domain hosts automatically add the domain name after _dmarc.
   • TXT record value: In the second field, enter the text for your DMARC record, for example:
     v=DMARC1; p=reject; rua=mailto:dmarc-reports@asynccomm.zoom.us; fo=1; ri=3600; sp=reject
   • Notes:
     • The field names might be different for your provider. DNS TXT record field names can vary slightly from provider to provider.
     • The domain used here is an example domain. Replace yourdomain.com with your own domain.
5. Save your changes.