The message "Some of your zoom rooms devices need to be upgraded to join this meeting. Please contact IT for assistance" appears in your Zoom Room when trying to join a meeting.
Ensure that your Zoom Rooms devices are running the minimum versions required by our quarterly lifecycle policy. If you have a role with access to Zoom Rooms on the web portal, you can perform the update yourself. If not, you will need to contact your IT department to request an update.