How Zoom AI Companion features handle your data
Zoom AI Companion, your generative AI digital assistant, delivers powerful, real-time capabilities to help users improve productivity and work together more effectively. Zoom customers can expect to see AI Companion throughout the Zoom platform — Meetings, Phone, Team Chat, Whiteboard, Email, and more.
We understand that AI technology is changing rapidly and our customers and users want clarity on how their data is handled by Zoom when they use these AI features. As part of our ongoing commitment to transparency and responsibility in handling your data, we are providing the following information on these Zoom AI Companion features and the choices that you have.
Learn more about how to get started with AI Companion features.
Limitations of Zoom AI Companion
While AI-powered features can be valuable tools to help us be more productive, it’s important to understand the limitations of AI outputs or generated content. Put simply, AI outputs are not perfect, for a number of reasons. The performance of AI-powered systems is based on the data they have been trained on, which can lead to errors or inaccuracies when presented with new or unexpected situations. Zoom AI Companion utilizes developing AI technology, and AI Companion features may provide incorrect, inaccurate, misleading, or offensive responses. It is important for you to check AI-generated content for accuracy and to follow Zoom’s Acceptable Use Guidelines when editing or directing generated content.
Zoom is committed to reducing the negative impact of AI limitations by focusing on building AI responsibly, meaning privacy, security, inclusion, trust, and safety are central to what we do.
Learn more about how to get started with AI Companion features.
What content is used to provide Zoom AI Companion features
See the list below for available AI Companion features and the content used to provide the service:
| Feature | Description | Content used to provide the service |
|---|
| AI Companion 2.0 |
|---|
| AI Companion panel in Zoom Workplace | Allow users access to the AI Companion panel within the Zoom Workplace app, allowing them to get assistance from AI Companion based on the data within applications they have given it permission to access. |
User inputs, Zoom content, third-party data sources, web content, and local files uploaded by the user***
|
| Meetings |
|---|
| In-meeting questions | Quickly catch up and get clarity on what you missed during a meeting without interrupting it. |
Audio transcript* and user question prompts
|
| Smart recording | Review cloud recordings faster through highlights, smart chapters, summaries, and next steps, and get analytics on key meeting and conversation factors. |
Cloud recording and audio transcript
|
| Meeting summary | Generate a summary and next steps of what was discussed in your meetings and share through email and Team Chat. | Audio transcript*, screen shared content via OCR (optional), and in-meeting chat messages (optional) |
| Virtual background generation | Choose the best backdrop with AI generated virtual backgrounds. | User prompt** |
| Mail |
|---|
| Email compose | Compose and reply to emails faster with suggested content based on the email thread and what you want to say. |
Email thread and user inputs and prompts
|
| Team Chat |
|---|
| Chat compose | Draft messages based on conversational context and what you want to say, as well as customize its tone and length. |
Chat message text, chat participant names, and user inputs and prompts
|
| Thread summary | Quickly summarize the content of long Team Chat threads. |
Chat message text for the selected chat thread and chat participant names
|
| Quick scheduling | Easily schedule meetings based on conversation context. |
Chat message text for the selected chat thread, chat participant names and emails
|
| Sentence completion | Quickly complete messages by accepting suggestions as they appear in real time as you type. | Drafted chat message text entered by the user |
| Quick reply | Quickly respond to messages using AI recommended responses with a single click. | Chat message text for the selected chat thread and chat participant names |
| Whiteboard |
|---|
| Content generation | Generate ideas, refine and extend existing content, and add objects to a canvas. |
Whiteboard content, user inputs and prompts
|
| Clips |
|---|
| Title, description, tag, and chapter generation | Quickly create a title, description, chapters, and tags for your Clips based on the content recorded. |
Audio transcript
|
| Events |
|---|
| Smart compose | Write compelling event content when setting up an event including event description, session descriptions, speaker bios, lobby announcements, images, and more. |
User inputs and prompts
|
| Image generation | Generate unique images to use in your event. |
User inputs and prompts
|
| Email compose | Generate an email, subject lines, titles, and calls to action, using context from your Zoom Event description and/or providing a more specific prompt. |
Zoom Event description and user prompts
|
| Chat compose | Draft chat messages for your Lobby chat based on conversational context and what you want to say, as well as customize the tone and length. |
Lobby chat message text, chat participant names, and user inputs and prompts
|
| Phone |
|---|
| Call summary | Generate a call summary of what was discussed in your phone call conversation to gather information important to you. Edit and share it as you see fit. |
Audio transcript from call originator after clicking Summarize
|
| Voicemail tasks | Quickly access a summarized list of tasks from your voicemail transcription. |
Audio transcript of voicemail file
|
| Voicemail prioritization | Quickly prioritize your voicemails using topic or intent. |
Audio transcript of voicemail file and user priority labels
|
| SMS threads summary | Summarize your SMS threads as a member of a call queue or auto receptionist to quickly generate your responses. |
SMS text from the selected SMS conversation, SMS participant names
|
| Docs |
|---|
| Content generation and revision | Allow users to use AI to generate and revise content, including the ability to create new summary docs from templates using existing transcripts. |
Doc text, user prompt, meeting summaries, and audio transcripts, when enabled, can be used as inputs. The user will only have access to meeting summaries and audio transcripts they have permission to access.
|
| Sentence completion | Quickly complete text by accepting suggestions as they appear in real-time as you type. |
Doc text
|
| Workspace Reservation |
|---|
| Workspace recommendations | Get recommendations on rooms, desks, and even days to come into the office to better collaborate with your team. |
Past bookings, Zoom contacts, upcoming meetings, and user information
|
| Tasks |
|---|
| Automatically generate tasks from meeting summaries | Automatically have suggested tasks generated from Meeting Summary next steps. |
Meeting summaries
|
| Recommended actions for completing tasks | Receive suggestions for managing and completing tasks. |
Task title and description
|
* Audio transcripts for non-recorded meetings are stored temporarily, in order for Zoom to provide the service and support to customers, unless the option to allow meeting hosts to retain transcripts is enabled. Zoom uses Twilio Sendgrid as its email provider to deliver the meeting summary or link to the meeting summary (depending on the customer’s settings). Twilio Sendgrid uses a process that takes random content samples of emails and retains the information for 7 days for anti-fraud purposes and troubleshooting. Twilio processes data in the US.
** Virtual backgrounds generated by the service are stored on the user’s personal device. Zoom uses AWS (Amazon Rekognition) to provide moderation services on the generated images. Moderation occurs within AWS data centers in the US.
*** When using the AI Companion panel, access to data sources is determined by account settings and the user’s underlying permissions. The system leverages and indexes data across your Zoom account, as well as any other enabled data sources, to answer user prompts, based on the user’s underlying permissions. Zoom uses Perplexity.ai to provide web content search results for AI Companion.
Note: AI Companion features may not be available for all regions or industry verticals.
How Zoom uses data to provide Zoom AI Companion features
Data from users’ interactions with the AI Companion features may be accessed, processed, and used by Zoom to provide and maintain the services, troubleshoot issues, and provide support. Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. This commitment includes the content mentioned in the chart above, such as audio transcripts, used to provide the service.
Zoom’s unique federated approach to AI is designed to deliver high-quality results by dynamically incorporating Zoom’s own large language models (LLMs) in addition to third-party models, such as OpenAI and Anthropic. We evaluate and update our models periodically and models used to support Zoom AI Companion features may change from time to time. Features in AI Companion may use third-party AI-model providers, and we will share relevant data with those third-parties when you use the feature.
For example, if you use Chat Compose to help draft responses in Team Chat, the content used to provide the service as described in the section above — the selected chat thread, chat participant names, and your draft response — will be sent to the relevant model to provide the service. Similarly, AI Companion features used in Zoom Meetings that provide summaries or answer questions generate a meeting transcript that will be sent to the relevant model to provide the service.
Zoom AI Companion can use data from Microsoft and/or Google to provide additional context to respond to user prompts. When enabled by account owners and admins and connected by users, content will be indexed and stored by Zoom, which allows AI Companion to find relevant content when answering user prompts. Zoom will store content that has been viewed or edited within the last 30 days for authenticated users, so only recent content is used when providing responses.
We do not allow third-party AI models to use your data to improve or train their models. Your data may be temporarily retained by those third-parties for Trust and Safety purposes or to comply with legal obligations. Data processed by Zoom AI Companion may be processed within U.S.-based data centers.
We improve our AI Companion features by using the feedback that you provide, which may include thumbs up/down, preselected text and free text, as well as the user prompt, if you submit it. This feedback may be reviewed by Zoom employees to validate the functioning of the features and to improve the services.
For even more detailed security and privacy information, access the Zoom AI Companion Security and Privacy Whitepaper.
Please refer to the Zoom Privacy Statement for additional details on how Zoom processes personal data to provide its products and services.
Want to enable or disable Zoom AI Companion? Admins can configure AI Companion features in the Zoom web portal.
