How Zoom AI Companion features handle your data

Zoom AI Companion, your generative AI digital assistant, delivers powerful, real-time capabilities to help users improve productivity and work together more effectively. Zoom customers can expect to see AI Companion throughout the Zoom platform — Meetings, Phone, Team Chat, Whiteboard, Email, and more.

We understand that AI technology is changing rapidly and our customers and users want clarity on how their data is handled by Zoom when they use these AI features. So as part of our ongoing commitment to transparency and responsibility in handling your data, we are providing the following information on these Zoom AI Companion features and the choices that you have.

What content is used to provide Zoom AI Companion features

See the list below for available AI Companion features and the content used to provide the service:

Feature	Description	Content used to provide the service
Meetings
In-meeting questions	Quickly catch up and get clarity on what you missed during a meeting without interrupting it.	Audio transcript* and user question prompts
Smart recording	Review cloud recordings faster through highlights, smart chapters, summaries, and next steps, and get analytics on key meeting and conversation factors.	Cloud recording and audio transcript
Meeting summary	Generate a summary and next steps of what was discussed in your meetings and share through email and Team Chat.	Audio transcript*
Virtual background generation	Choose the best backdrop with AI generated virtual backgrounds.	User prompt**
Mail
Email compose	Compose and reply to emails faster with suggested content based on the email thread and what you want to say.	Email text, sender and recipient names, and user inputs and prompts
Team Chat
Chat compose	Draft messages based on conversational context and what you want to say, as well as customize its tone and length.	Chat message text, chat participant names, and user inputs and prompts
Thread summary	Quickly summarize the content of long Team Chat threads.	Chat message text for the selected chat thread and chat participant names
Quick scheduling	Easily schedule meetings based on conversation context.	Chat message text for the selected chat thread and chat participant names
Sentence completion	Quickly complete messages by accepting suggestions as they appear in real time as you type.	Drafted chat message text entered by the user
Quick Reply	Quickly respond to messages using AI recommended responses with a single click.	Chat message text for the selected chat thread and chat participant names
Whiteboard
Content generation	Generate ideas, refine and extend existing content, and add objects to a canvas.	Whiteboard content, user inputs and prompts
Clips
Title and description generation	Quickly create a title and description for your Clips based on the content recorded	Audio transcript
Events
Smart compose	Write compelling event content when setting up an event including event description, session descriptions, speaker bios, lobby announcements, images, and more.	User inputs and prompts
Image generation	Generate unique images to use in your event.	User inputs and prompts
Email compose	Generate an email, subject lines, titles, and calls to action, using context from your Zoom Event description and/or providing a more specific prompt.	Zoom Event description and user prompts
Chat compose	Draft chat messages for your Lobby chat based on conversational context and what you want to say, as well as customize the tone and length.	Lobby chat message text, chat participant names, and user inputs and prompts
Phone
Call summary	Generate a call summary of what was discussed in your phone call conversation to gather information important to you. Edit and share it as you see fit.	Audio Transcript from call originator after clicking Summarize
Voicemail tasks	Quickly access a summarized list of tasks from your voicemail transcription.	Voicemail Transcription from voicemail file
Voicemail prioritization	Quickly prioritize your voicemails using topic or intent.	Voicemail Transcription from voicemail file
SMS threads summary	Summarize your SMS threads as a member of a call queue or auto receptionist to quickly generate your responses.	SMS text from the selected SMS conversation

* Audio transcripts for non-recorded meetings are stored temporarily in order for Zoom to provide the service and support to customers. Zoom uses Twilio Sendgrid as its email provider to deliver the meeting summary or link to the meeting summary (depending on the customer’s settings). Twilio Sendgrid uses a process that takes random content samples of emails and retains the information for 7 days for anti-fraud purposes and troubleshooting.
** Virtual backgrounds generated by the service are stored on the user’s personal device. Zoom uses AWS (Amazon Rekognition) to provide moderation services on the generated images. Moderation occurs within AWS data centers in the US.

Note: AI Companion may not be available for select verticals and select regional customers.

How Zoom uses data to provide Zoom AI Companion features

Data from users’ interactions with the AI Companion features may be accessed, processed, and used by Zoom to provide and maintain the services, troubleshoot issues, and provide support. Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models. This commitment includes the content mentioned in the chart above, such as audio transcripts, used to provide the service.

Zoom’s unique federated approach to AI is designed to deliver high-quality results by dynamically incorporating Zoom’s own large language models (LLMs) in addition to OpenAI and Anthropic. We evaluate and update our models periodically and models used to support Zoom AI Companion features may change from time to time. Features in AI Companion may use third-party AI-model providers, and we will share relevant data with those third-parties when you use the feature.

For example, if you use Chat Compose to help draft responses in Team Chat, the content used to provide the service as described in the section above — the selected chat thread, chat participant names, and your draft response — will be sent to the relevant model to provide the service. Similarly, AI Companion features used in Zoom Meetings that provide summaries or answer questions generate a temporary meeting transcript that will be sent to the relevant model to provide the service.

Even when data is shared, we do not allow third-party AI models to use your data to improve or train their models. Your data may be temporarily retained by those third-parties for Trust and Safety purposes or to comply with legal obligations. Data processed by Zoom AI Companion may be processed within U.S.-based data centers.

Limitations of Zoom AI Companion

While AI-powered features can be valuable tools to help us be more productive, it’s important to understand the limitations of AI outputs or generated content. Put simply, AI outputs are not perfect, for a number of reasons. The performance of AI-powered systems is based on the data they have been trained on, which can lead to errors or inaccuracies when presented with new or unexpected situations. Zoom AI Companion utilizes developing AI technology, and AI Companion features may provide incorrect, inaccurate, misleading, or offensive responses. It is important for you to check AI-generated content for accuracy and to follow Zoom’s Acceptable Use Guidelines when editing or directing generated content.

Zoom is committed to reducing the negative impact of AI limitations by focusing on building AI responsibly, meaning privacy, security, inclusion, trust, and safety are central to what we do.