Using translated captions in Zoom Events

Zoom Events supports multiple-language translation, which allows users to select different languages for livestreaming services regardless of the host's selection. The event lobby's livestreaming can display any language the user selects. 

Notes:

• When the host disables closed captions in meeting/webinar sessions, the following message will appear when you hover over the Closed Caption button : Closed Caption has been disabled by host.
• When you choose a language that is not supported for translation, the following message will appear: Translation Not Supported.

This article covers:

• How to use translated captions in Zoom Events
  
  • Host
  • Attendee

Prerequisites for using translated captions in Zoom Events

• Basic, Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license (required for Zoom Events host only)
• Zoom One Business Plus or Zoom One Enterprise Plus account, or assigned the Zoom Translated Captions add-on*
• Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher

*Note: Please contact Sales to find out pricing information and to purchase. 

How to use translated captions in Zoom Events

Host

1. Ensure that you are assigned to Zoom Translated Captions license.
2. Enable the Translated captions setting.
3. Create a multiple sessions event with lobby livestreaming enabled for your event sessions.
4. Start your event session and livestream the session to the event lobby.
5. Return to the event lobby page and hover your mouse over the livestreaming session window.
6. In the bottom-right corner of the livestream window, click the Closed Captions button to show or hide the closed captions.
7. In the bottom-right corner of the livestream window, click the Translation button and select the closed caption language you want to watch.
   Note: You can see the language selection list when you click the Translation button. Original is selected by default.

Use manual captions during a session

1. Ensure that you are assigned to Zoom Translated Captions license.
2. Enable the Translated captions setting.
3. Create a multiple sessions event with lobby livestreaming enabled for your event sessions.
4. Start your event session and livestream the session to the event lobby.
5. (Optional) In the meeting controls toolbar, next to the Closed Captions icon , click the up arrow icon . 
   1. Under Host controls, click Set up manual captioner.
   2. Under Enable manual captioner, choose On. 
   3. Select one of the following options:
      • Assign a participant to type: Assigns a participant to type closed captions during the meeting.
      • I will type: Opens the closed captioning window for you to manually type closed captions.
      • Copy the API token: Copy the URL that you can provide to a third-party closed captioning service to integrate the service with your meeting.
        Note: These options are greyed out if Enable manual captioner is disabled above. 

Attendee

1. Ensure that you are assigned to Zoom Translated Captions license.
2. Enable the Translated captions setting.
3. Join the event lobby.
4. Hover your mouse over the livestreaming session window.
5. In the bottom-right corner of the livestream window, click the Closed Captions button to show or hide the closed captions.
6. In the bottom-right corner of the livestream window, click the Translation button and select the closed caption language you want to watch.
   Note: You can see the language selection list when you click the Translation button. Original is selected by default.