Each Zoom Phone analytic report has data based on the following information:
- The total Zoom Phone call logs (New View call logs) display the total calls. Additionally, the call may have been routed to many extensions/users. For more details, view the call path.
- Phone System usage reports (reports under Account Management) are from user/extension perspectives. This data is generated based on the call path logs.
- The Dashboard provides call quality data. The quality of service (QoS) dashboard allows you to see the overall quality of voice calls and filter data by any extension (phone user, common area phone, call queue, auto receptionist, or Zoom Room).
Notes:- Not all calls can collect data. For example, a short call duration may not collect data.
- Call history records are not the same as QoS because QoS is more about the quality of the 1 to 1 call. The dataset is different between QoS and call history.