SMS messaging capabilities and verification status


In order to send SMS/MMS messages from Zoom Phone and Zoom Contact Center, you are required to go through specific verification procedures. These procedures comprise different types of verification which are the following:

During the verification process, you may encounter the following statuses:

The messaging capability status of a number is closely tied to its verification status. The following messaging capability statuses may be displayed:

This table shows the relationship between the messaging capability and the verification status:

Combination #Number TypeMessaging CapabilityVerification StatusDetails
1Toll NumberEnabledVerifiedThe number is associated with an active 10 DLC campaign and is enabled for messaging use
2Toll NumberEnabledPendingThe number is pending association with the active campaign and is enabled for messaging use
3Toll NumberEnabledUnverifiedThe number is not associated with a campaign but is still enabled for messaging use
4Toll NumberNot SupportedUnverifiedThe number type does not support SMS and verification is not required
5MobileEnabledVerifiedThe number is verified and enabled for messaging use
6Toll-Free NumberEnabledVerifiedThe number has completed verification with Zip Whip and is fully enabled for messaging use
7Toll-Free NumberEnabledPendingThe number is pending verification with Zip Whip and has limited messaging capability
8Toll-Free NumberDisabledUnverifiedThe number has not been verified for SMS and is not enabled for messaging use
9Toll-Free NumberNot SupportedUnverifiedThe number type does not support SMS and verification is not required