Enabling Zoom Virtual Agent Intercom integration
Account owners and admins can integrate Zoom Virtual Agent with Intercom, allowing users to engage in live chats with Intercom agents directly within the same user interface. In this article, we will guide you through the process of enabling Zoom Virtual Agent integration with Intercom, as well as how to delete the integration connection settings if necessary. Once enabled, you can add an Intercom support channel and connect it to a bot.
Requirements for enabling Zoom Virtual Agent Intercom integration
- Account owner or admin privileges for the Zoom web portal and Intercom
- Basic, Pro, Business, Education, or Enterprise account
- Zoom Virtual Agent license
- Edit access to Virtual Agent product
How to enable Zoom Virtual Agent Intercom integration
- Sign in to the Zoom web portal.
- In the navigation menu, click AI Studio then Integrations.
- In the Marketplace section, search for Intercom then click Connect.
A new tab will open to begin the authentication process.
- If you are already logged into Intercom, your credentials will not be requested.
- If you are not logged in, enter your Intercom credentials and submit them.
- Click Save.
Once authentication is successful, the integration will appear on your Integrations page with a Connected status.
How to use Intercom integration with ZVA voice or chat agents
- In the navigation menu, click AI Studio then Tool Templates.
- Click the Marketplace tab.
- Expand Intercom for Zoom to view the list of supported tools.
- Create a voice or chat agent and use the desired Intercom tools accordingly.
Data security
Communications between this app and Zoom/Okta are encrypted:
- Protocol: TLS 1.2
- Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256
- Key length: 128 bits
- Perfect Forward Secrecy: YES
This app stores access credentials in the local data store:
- Okta OAuth2 tokens and Zoom OAuth credentials (both user-level only) are stored in an encrypted database.