Reducing the quantity of licenses on your account

Licenses grant users access to specific Zoom functionality and products based on their assigned permissions. As an account owner or authorized admin with billing privileges, you can reduce the number of licenses on your Zoom account. Unassign licenses from users before reducing them (required for Online accounts). License reductions take effect at the end of your current billing cycle, not immediately. You will retain access to all licenses until the effective date of the reduction.

You can also downgrade your Zoom account or add-ons. Learn more about downgrading to a different plan type.

For information about Zoom plans and minimum license requirements, view our Plans and Pricing options.

Requirements for reducing license count

Note: Some account types cannot be downgraded directly in the Zoom web portal. If your account has custom pricing or a custom contract, contact your dedicated Account Executive or Zoom Support for assistance.

Table of Contents

How to reduce the number of licenses on your Zoom plan

  1. Sign in to the Zoom web portal as an account owner or authorized admin with billing privileges.
  2. In the top-right corner, click your profile picture or initials, then click Plans and Billing.
    You will see either the Plan Management tab or the Current Plans tab, where all your plans are listed along with their renewal dates.
  3. On the plan you want to modify, click Manage or Edit Current Plan.
    Note: If you don't see an option to edit your plan and reduce licenses in the web portal, contact your dedicated Account Executive or Zoom Support for assistance.
  4. Next to Number of users, select or enter the number of licenses you want. When you change the number of licenses, the quantity you select should reflect the total number of licenses you need on the account. For example, if you have 10 licenses and want to remove 2, enter 8, not 2.
    Note: For Zoom Phone, adjust the number of calling plans in the number(s) section instead.
  5. Review the changes to your plan.
  6. Click Place Order.
    You will receive an email confirmation about your pending downgrade. The license quantity change will take effect at the end of your current billing period, and you will retain access to licenses until your renewal date, when the term ends. Your plan status will show Pending License Change or Pending Downgrade until the change appears on your next invoice.

Frequently asked questions about license reduction

I don't see an option to reduce licenses in the billing portal. What should I do?

Some account types cannot be downgraded directly in the Zoom web portal. If your account has custom pricing or a custom contract, contact your dedicated Account Executive or Zoom Support for assistance.

How do I unassign licenses from users?

Admins can unassign licenses from users directly in the Zoom web portal. We recommend that admins notify affected users before removing their license access. Learn more about unassigning licenses, permissions, and add-ons from users.

When do license reductions take effect?

Reductions take effect at the end of your subscription term with no refund or credit. You retain access to those licenses until the effective date of the reduction. The downgrade request will not be completed if you have more licenses assigned than the number you've requested to downgrade to. You must unassign the licenses before the downgrade will take effect.

Why did I receive an email about excess licenses?

If you requested a downgrade but still have more licenses assigned than the quantity you are downgrading to, you will receive an email warning that your downgrade will not complete unless you unassign the excess licenses before the downgrade date. You must unassign the excess licenses before the downgrade can complete.