Reducing your number of licenses

Licenses grant users access to specific Zoom functionality and products based on their assigned permissions. As an account owner or admin with billing privileges, you can reduce the number of licenses on your Zoom account. Before you can reduce licenses, you must first unassign them from users. A reduction in license quantities will take effect at the end of your current billing cycle, not immediately. You will continue to have access to all licenses until your renewal date.

You can also downgrade your Zoom account or add-ons. Learn more about downgrading to a different plan type.

For information about Zoom plans and minimum license requirements, view our Plans and Pricing options.

Requirements for reducing the number of licenses on an account

Note: Some account types have restrictions that prevent them from downgrading on their own in the Zoom web portal. If your account has custom pricing or you have a signed contract, you may not be able to reduce your licenses directly and will need to submit a request to Zoom Support for assistance.

Table of Contents

How to reduce the number of licenses

To reduce licenses on your account, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal as an admin or custom role with billing privileges.
  2. In the navigation menu, click Plans and Billing then Plan Management.
  3. To the right of the plan you want to change, click Manage.
    A window will appear.
  4. In the window, click Edit Plan.
  5. On the Edit Plan panel, adjust the number of licenses that you want for that plan in the following ways:
    Note: For Zoom Phone, you will adjust the number of calling plans in the number(s) section.
    • In the License(s) section, use the minus sign to reduce the number of licenses.
    • Enter the number of licenses that you want.
  6. On the Updated Order Summary panel, make sure to read the changes taking effect, and click Place Order.
    A confirmation window will appear.
  7. In the confirmation window, click Yes.
    You will receive an email confirmation about your pending downgrade. Changes to license quantities will take effect at the end of your current billing period. You will continue to have access to all licenses until your renewal date. In the Plan Management tab, the status of your plan will be marked as Pending Downgrade until the change on your next invoice.
Billing portal under Account Management
  1. Sign in to the Zoom web portal as an admin or custom role with billing privileges.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Current Plans tab.
  4. On the right of the plan you desire to change, click Edit Current Plan.
  5. Under How many licenses do you need?, enter the number of licenses you need.
  6. Click Save & Continue.
  7. In the dialog box, click Yes.
    The reduction of your licenses will go into effect on your next invoice.
  8. In the PAYMENT section, click Continue.
  9. In the REVIEW ORDER section, make sure to read the changes taking effect, and click Place Order.
  10. (Optional) Click Review your Subscription.
    Changes to license quantities will take effect at the end of your current billing period. You will continue to have access to all licenses until your renewal date.The STATUS of your plan will be marked as Pending Downgrade until the change on your next invoice.