Enabling or disabling documents and images upload in whiteboard

Admins can enable the option to allow users to upload documents and images to the whiteboard. This feature can be useful for sharing diagrams, charts, or other visual aids. However, there may be situations where you want to disable this option to avoid distractions or maintain privacy.

Learn how to download the uploaded files in whiteboard.

Requirements for enabling or disabling the option to upload documents and images to the whiteboard

• Administrator privileges on the Zoom web portal

How to enable or disable the documents and images upload option in Zoom Whiteboard

Account

To enable or disable the documents and image upload option for all users in the account:

1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Whiteboard tab.
4. Under Other Settings, click the Allow users to upload files to whiteboards toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   • When enabled, you have the option to specify which supported file types can be uploaded and who can upload these files to the whiteboard.
     • Select Anyone (users in your account and external users) to allow both users within your account and external users to upload files to the whiteboard.
     • Select Only users in your account to allow only users who belong to your account to upload files.
     • Select the box next to Image to allow users upload images in JPG, PNG, GIF, and SVG format.
     • Select the box next to Document to allow users upload a PDF, PPT, DOC, and CSV file.
6. Click Save.
7. (Optional) To prevent all users in your account from changing these settings, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable the documents and image upload option for a group of users:

1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Whiteboard tab.
5. Under Other Settings, click the Allow users to upload files to whiteboards toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   • When enabled, you have the option to specify which supported file types can be uploaded and who can upload these files to the whiteboard.
     • Select Anyone (users in your account and external users) to allow both users within your account and external users to upload files to the whiteboard.
     • Select Only users in your account to allow only users who belong to your account to upload files.
     • Select the box next to Image to allow users upload images in JPG, PNG, GIF, and SVG format.
     • Select the box next to Document to allow users upload a PDF, PPT, DOC, and CSV file.
7. Click Save.
8. (Optional) To prevent all users in the group from changing these settings, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable the documents and image upload option for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Whiteboard tab.
4. Under Other Settings, click the Allow users to upload files to whiteboards toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   When enabled, you have the option to specify which supported file types can be uploaded and who can upload these files to the whiteboard.
   • Select Anyone (users in your account and external users) to allow both users within your account and external users to upload files to the whiteboard.
   • Select Only users in your account to allow only users who belong to your account to upload files.
   • Select the box next to Image to allow users upload images in JPG, PNG, GIF, and SVG format.
   • Select the box next to Document to allow users upload a PDF, PPT. DOC, and CSV file.
6. Click Save.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.