You can cancel your Zoom Events or Zoom Sessions subscriptions at any time. Each plan can be canceled individually. Cancellations become effective as of your next renewal date, and your services will continue until the end of your current subscription term (billing cycle).
Notes:
This article covers:
When you contact our sales team or your account executive to have the plan canceled, the Zoom Events and/or Zoom Sessions plan is canceled immediately. This means that the plan was actually cancelled (didn’t expire).
When you cancel through the Zoom web portal, you will have a grace period until the end of your billing cycle.
Note: If Contact Us to Make Changes is displayed instead of Cancel Subscription, you will need to contact our sales team or your account executive to have the plan canceled.
The Zoom Events and Zoom Sessions Unlimited plans have a grace period until plan expiration—the subscription is paid for until the end of the billing cycle. The hub remains operational, and event organizers can create, publish, and host events during the grace period (as long as the start time is before the expiration date).
When account admins cancel the Zoom Events Unlimited or Zoom Sessions Unlimited license, their users can continue to use Zoom Events and Zoom Sessions and access their cloud recordings until the end of the billing cycle.
Once the Zoom Events or Zoom Sessions Unlimited license is canceled, the hub owner, hub host, and account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub. Hosts will receive an email and will see a banner when they sign in to Zoom Events, notifying them that their Zoom Events license has expired or has been unassigned.
When admins cancel the Zoom Events or Zoom Sessions Pay Per Attendees (PPA) license, their users can continue to use Zoom Events and Zoom Sessions, create/publish events, and access their cloud recording until the end of the billing cycle or until they have used all the prepaid attendee credit.
If the PPA users do not have prepaid attendee credit, they cannot schedule new events or publish draft events, and they can only host their events that were already scheduled as long as the event is hosted before the expiration date.
Additionally, once the Zoom Events PPA license is canceled, the hub owner, hub host, and account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub.
When the billing cycle has passed, the Zoom Events or Zoom Sessions plan is expired.
Your hub will become inactive and all functionalities will be blocked:
The hub owner can do the following actions:
Download report and assets (within 3 months after expiration).
There is a grace period to renewing a Zoom Events license or having one reassigned back to a user. During the 168-hour (7-day) grace period after a user's Zoom Events license expires or is unassigned, the user:
Any upcoming events will be canceled within 7 days unless a valid license is assigned to the hub owner.
Once you cancel your plan, you can undo that cancellation request any time before your renewal date.