Configuring alerts and notifications for Zoom Meetings and Webinars

Admins can be proactively alerted when there is an issue with meetings and webinars hosted by their account. This article guides admins through setting up quality scores and issue conditions that will trigger these alert notifications.

Alerts can be configured for audio, video, screen share, and connection issues, as well as assigned to specific users or user groups. Notifications can be sent with a given frequency for ongoing issues (every 30 minutes) or during a specific time frame (9am to 6pm). Notification recipients can include up to 10 email addresses and up to 3 Team Chat channels.

Alerts and notifications can also be configured for Zoom Phone calls.

Requirements for configuring alerts and notifications

Table of Contents

How to create a new alert

  1. Sign in to the Zoom web portal as the owner or admin.
  2. In the navigation menu, click Account Management, then Alerts & Notifications.
  3. Click the Meeting and Webinar tab.
  4. Click the Alerts tab.
  5. Click Add an Alert.
  6. Provide details for the following fields and click Save when complete.

In the Rule section:

In the Notification section:

In the Active Status section:

How to edit an alert

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Alerts & Notifications.
  3. Click the Meeting and Webinar tab.
  4. Click the Alerts tab.
  5. Click on the alert name.
  6. Next to the Rule and Time frame options, click Edit to adjust those portion of the alert.
  7. Next to Email Recipients, click Add to include additional recipients, or click the X next to current recipients to remove them.
  8. Next to Chat Channels, click Add to include additional channels, or click the X next to current channels to remove them.

How to delete an alert

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Alerts & Notifications.
  3. Click the Meeting and Webinar tab.
  4. Click the Alerts tab.
  5. On the far right of the alert name, click the ellipsis  , then click Delete.
    Alternatively, click on the alert name, scroll down to the bottom of the page, then click Delete.

How to review alert logs

In addition to the email or Team Chat notifications, admins can review all alerts generated by their account and potentially determine trends.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Alerts & Notifications.
  3. Click the Meeting and Webinar tab.
  4. Click the Logs tab.
  5. Click the From and To boxes, to adjust the date range for your review .
  6. In the search box, type the alert you are looking for.
  7. In the Rule box, click the drop-down to select a rule. You can select from the following options:
  8. In the Severity box, click the drop-down to select a rule. You can select from the following options: