Verifying your account with push notifications

To help keep your account more secure, Zoom introduced push notifications to mitigate account hijackings due to compromised or weak credentials. Push Notifications are real-time messages that will display for users signed-in to the Zoom desktop client or mobile app, alerting users of an additional sign-in attempt on their account.

For example, Zoom may send you a Push Notification when we detect a suspicious login, such as from a different location or device than normal.

Note: This security feature applies to user accounts who use email and password as their sign-in method (as opposed to Single Sign-On (SSO), Google, Facebook, or Apple sign-in methods) and don’t have two-factor authentication (2FA) enabled.

Prerequisites for sign-in push notifications

Frequently asked questions about Push Notifications

I received a message "Your Zoom account is being signed in on another device." What does this mean?

This means that Zoom has detected a suspicious sign-in, and to help keep your account secure, sent you this message so that you can allow or deny the additional sign-in attempt. The user may be logging in from an unknown or not often used location, method (web portal or Zoom Web App), browser, or device.

What happens if I select Approve?

Zoom will allow the other sign-in attempt to succeed.

What happens if I select Deny?

Zoom will prevent the other sign-in attempt from succeeding and will prompt you to change your password to help your account remain safe.

I’m trying to sign in to my Zoom account and see the message "Allow on other Devices." What does this mean?

Since you are already signed-in to Zoom on another device, Zoom is ensuring the current sign-in attempt is an authorized user. You will need to either approve the current sign-in attempt on a device you are already signed-in to or request a One Time Password to complete the current login process.

I did not try to sign in to Zoom, why am I receiving the Push Notification message?

If you received a push notification and you haven’t tried signing in from another device, it could mean that someone else is trying to gain access to your account. We recommend you report this login to us by clicking on Deny and then change your password as instructed in the subsequent prompts. We also highly recommend enabling two-factor authentication (2FA) to further protect your account.

I’m not sure what to expect. What do these notifications look like?

The following images are examples of the Push Notification message you could receive, prompting you to approve or deny another current sign-in attempt. 

How do I disable Push Notifications?

Zoom uses Push Notifications to help keep your account more secure. While you can’t disable Push Notifications, there are other actions you can take: