Controls to minimize capture of payment card information

As more and more customers purchase goods and services through digital channels and share payment information with agents, contact center operators are increasingly focused on minimizing risks associated with the collection of payment card information. To better control the capture of cardholder data and reduce the risk of credit card fraud, the PCI Security Standards Council created the Payment Card Industry Data Security Standard (PCI DSS).

Zoom Contact Center admins can leverage several features that help limit storing customer payment information and improve conformance with their organization’s requirements. Please contact your sales representative or support team about the role these features can play in meeting your PCI DSS compliance needs.

This article covers:

Voice and video recordings settings to avoid capture of payment card information

Masking payment card information on display

Blocking receipt of payment card information

This article is not intended as legal advice. We encourage all customers to seek counsel on what their requirements are under applicable law in the jurisdictions in which they are using Zoom Contact Center.