Unwanted Spam calls can be an issue for your business. If your admin allows blocking Spam for your company account, you can block phone numbers you consider Spam directly from your Zoom client or the Zoom web portal.

This article covers:

• How to mark an incoming call as Spam or block the number from the Zoom client
• How to mark an incoming call as Spam or block the number from the Zoom web portal
• How to mark a voicemail as Spam or block the number from the Zoom client
• How to mark a voicemail as Spam or block the number from the Zoom web portal

Prerequisites for using Zoom Phone Spam

• Business or Enterprise account
• Licensed user with Zoom Phone license
• Zoom desktop client
  • Windows: Version 5.14.5 or higher
  • macOS: Version 5.14.5 or higher
  • Linux: Version 5.14.5 or higher
• Zoom mobile app
  • Android: Version 5.14.5 or higher
  • iOS: Version 5.14.5 or higher
• Zoom Phone Spam enabled by admin

How to mark an incoming call as Spam or block the number from the Zoom client

1. Sign in to your Zoom client.
2. Click the Phone tab.
3. Click the History tab.
4. Identify the phone number you are looking for, then on the far right click the more icon ().
5. Click Block Number, then select one of the following options:
   • Spam Calls: The phone number will be marked as Spam and blocked and submitted to your admin to be marked as Spam for your organization.
   • Other Reasons: The phone number will be blocked only for you.
6. In the dialog box that appears, click Block to confirm.
   The selected above option will be marked on each of your new incoming calls against that phone number.

How to mark an incoming call as Spam or block the number from the Zoom web portal

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone.
3. Click the History tab.
4. (Optional) Select the date range for when the voicemail was received.
5. In the search box, enter the name, extension, or phone number you are looking for.
6. Identify the phone number, on the far right, click the more icon (), then click one of the following options:
   • Block As Spam: The phone number will be submitted to your admin to be marked as Spam for your organization.
   • Block for Other Reason: The phone number will be blocked only for you.
7. In the dialog box that appears, click Block to confirm.
   The selected above option will be marked on each of your new incoming calls against that phone number.
8. (Optional) On the top right, click the Type drop-down arrow , then select Spam, Maybe Spam, or Block for Other Reasons to filter your spam.

How to mark a voicemail as Spam or block the number from the Zoom client

1. Sign in to your Zoom client.
2. Click the Phone tab.
3. Click the Voicemail tab.
4. Identify the phone number you are looking for, then on the far right click the more icon ().
5. Click Block Caller then select one of the following options:
   • Spam Calls: The phone number will be marked as Spam and blocked and submitted to your admin to be marked as Spam for your organization.
   • Other Reasons: The phone number will be marked as Spam for you.
6. In the dialog box that appears, click Block to confirm.
   The selected above option will be marked on the voicemail and any future voicemails or calls against that phone number.

How to mark a voicemail as Spam or block the number from the Zoom web portal

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone.
3. Click the Voicemail tab.
4. (Optional) Select the date range for when the voicemail was received.
5. In the search box, enter the name, extension, or phone number you are looking for.
6. (Optional) Select Automatically delete incoming spam voicemail, to delete spam automatically.
7. Identify the phone number, on the far right click the more icon (), then click one of the following options:
   • Block As Spam: The phone number will be submitted to your admin to be marked as Spam for your organization.
   • Block for Other Reason: The phone number will be marked as Spam for you.
8. In the dialog box that appears, click Block to confirm.
   The selected above option will be marked on the call and each of your new incoming calls against that phone number.
9. (Optional) On the top right, click the Type drop-down arrow , then select Spam, Maybe Spam, or Block for Other Reasons to filter your spam.