Common issues with updating the Zoom desktop client to the latest version are missing the Check for Updates option when clicking your profile, the manual download/install of the update not working, and no longer being prompted to update the Zoom client (which you were in the past). 

If you are missing the Check for Updates option or experiencing issues with manually updating the Zoom client, learn how to troubleshoot these issues.

This article covers:

• How to troubleshoot the missing Check for Updates option
  
  • Contact your IT team
  • Understand MSI and EXE Zoom versions
  • Uninstall and reinstall Zoom
  • Contact Zoom Support

How to troubleshoot the missing Check for Updates option

Contact your IT team

If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. Please contact your IT team or Zoom account admin for help with updating Zoom. 

Understand MSI and EXE Zoom versions

The MSI installer is the admin version for controlled updating. The EXE installer is the end-user self-managed version. Both versions of the Zoom application can be installed by anyone, granted they have privileges to install programs on their device.

If the MSI version is installed, the Check for Updates option is a setting that your organization or your Zoom admin controls if users are allowed to see this. Admins can enable or disable this option for users in their account. The MSI version will be installed for all users (current and future accounts created when signing in to that computer).

If the EXE version is installed, the Check for Updates option will always be visible. The EXE version is user-profile specific; if it is a shared computer with multiple users, one profile only will have it installed and working. 

View your Zoom application version

You can determine which version of the Zoom client you have.
Note: %root% is the local disk c:, d:, e:, etc., or whatever your local disk drive letter is. Typically, it will be "C:".

1. Right-click the Zoom desktop shortcut, then select Properties.
2. View the Target field:
   • If it is "%root%\Users\%username%\AppData...", it is the EXE version.
   • If it is "%root%\Program Files\Zoom...", it is the MSI version.
   • If it is "%root%\Program Files (x86)\Zoom...", it is the MSI version.

Uninstall and reinstall Zoom

To remove Zoom completely, including any configuration files:

1. Download and run CleanZoom.
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

For more information, visit Uninstalling and reinstalling the Zoom application.

Contact Zoom Support

If you are still encountering issues after trying these steps, submit a request to Zoom Support.